Freestyle Reviews 134

Sensors fall off easily, constant signal loss and the app cuts on do not disturb

Having again nothing but issues with my Libre freestyle 3! The freestyle libre 2+ is what I switched from. With the Libre 2 I used to have connectivity issues due to the software engineers (Abbots engineers) not able to keep up with iOS systems (had an older pro max 13, which has been out for years) I’ve switched to the freestyle Libre 3 and a new ProMax 17 hoping that they have fixed these issues. But alas, i am having the same issues I lose contact with my phone and have to reboot which I’ve done three times today alone! trying to talk to a worthless customer service is a frustration all in its own. They will send you a new one (appreciated) but that does not help with the time spent calling customer service and getting this thing to work which hasn’t happened during these calls. The customer service rep was very hard to understand and reads off a script which gave me the same scripted answer several times. In a nutshell, the developers have not updated the iPhone iOS to be compatible with the Libre 3 app. You would think a company the size of Abbott would be able to employ people who knew what the heck they were doing. As soon as my four month supply runs out I am switching over to Dexrom as I have friends who have that unit with the latest iPhone Pro Max 17 (exact same setup I have with the exception of me wearing a Libre 3 product) and they have had zero issues. One of the laughable comments from the representative was that my body can interfere with the signal as she was suggesting that I was too far away from the sensor with my iPhone. The iPhone is in my pocket or within reach when I am wearing this sensor…..ridiculous!

Update! After talking to a representative that was extremely hard to understand I have a new sensor coming to me. They had me install another sensor and believe it or not I couldn’t even scan it and went through another half hour on the phone with people that don’t speak understandable English! I am so dang frustrated It’s beyond words! On top of this after asking the representative why they would release a product that is so inferior to the libre 2+ that I used to use. He hung up on me….. Unbelievable!

Been through 4 bad sensor in a row, calling is a head ache because im wondering if I'll get some one i can understand. We'll here we are are bad sensor number 5 called customer care got some one that couldn't speak English, then she told me I need to contact my Dr because the libre sensor was reading lower than my blood stick and refused a replacement when this sensor was ready lower than the rest of the faulty sensors already replaced. The libre customer care is trash

4 sensors in a row dont work. Now without one. 5 days till a n3w one arrives. If it works. Joke

I used libre freestyle for 1 months amd it was fantastic, I couldnt fault it. I replaced my 2nd and the problems started. It gave me 3.4 reading after a meal for it to fall to 2.9 i was in such a panic I couldn't drive I had to be taken to family so I could use their blood monitor. My bloods showed they where 8.5 I swapped the sensor for another one amd still the same happened. Its such a shame because after the first 2 working fine its such a disappointment these are not now working. I dont think its the sensor I think its the app. Even when the app shows me at 4.5 amd above the app graph still sits in below the red line. Customer services are really good. I hope this fault can be fixed.

Libre sensor on my arm stopped working after 4 days, put in a request for another sensor and still waiting to receive it.
This has left me in short supply as only have 2 issued each month via my drs surgery which isn't even a full months supply.
Customer service is useless, disappointed is an understatement especially as this reads your glucose levels!

I have the libre2, and it seems ok. It’s frustrating that it does not log low glucose events if they don’t last longer that 15 minutes. Easy to apply and sticks well to my arm. In 30c weather, it did come off. I filled in a form online and after I spoke to a CSR I was sent a new one. The display should show exact times when looking at highs and lows. There seems to be an adjustment period when first applied. I was turning of low alarms quite a bit in the beginning of my latest libre2 (I am on my third now) so I checked with my finger prick glucometer. For the first 18 hours the Libre2 showed 2 mmols points lower than my contour glucometer. That’s quite significant when you’re down to 3.5. It seemed to adjust after that. The range could be longer too. I seemed to be looking at “signal loss” quite often. Keep your phone with you people! I am going to continue using this product and would recommend it.

It is my worst waste of money in my life. It is not accurate, and it's even hard to open the sensor cap, so I have to return it twice. It is a useless device.

Faulty and incompatible devices and software.

To say these are responsible for providing things like alarm notifications to let you know your blood glucose is dropping or going super high is laughable.
The level of accuracy is untrustworthy, the reliability in the device is poor, and as an IT engineer i lost all confidence pretty quickly after 4 failed sensors within one week.
Sadly the NHS has contracts with Abbot for these and i strongly believe if anyone puts any reliance in them your doomed... Within a few months of changing to a Dexcom (NHS were VERY reluctant to change) ive had far accurate readings which has allowed me to significantly reduce my hba1c and lose 1.5stone.

I strongly recommend people switch sensors which might encourage abbott to improve their quality control and software quality.

If I could give zero stars, I would. Abbott’s diabetes monitors are outrageously expensive and consistently inaccurate. The readings are unreliable — I experienced false low alerts (showing 3.2 mmol/L when my actual level was 5.4), which caused unnecessary panic and multiple hospital visits.
To make matters worse, the company doesn’t stand behind its product. When I reached out for help, they only offered a replacement — which was just as faulty — and refused to issue a refund. It’s incredibly frustrating and disheartening to see a company profit off people who are managing a serious health condition.
This device has caused me significant stress, and I’ve lost trust in it completely. I genuinely hope they are held accountable for the harm and anxiety they’ve caused.

The unit cannot be calibrated. My CGM and finger stick readings, especially while fasting, were way off (greater than 20%). I cannot rely on it.

On 1 occasion before I had a problem with a freestyle 2 plus sensors rang freestyle and they immediately sent me a new one this time the sensor shut down and had to replace the sensor both times freestyle have replaced the sensors FOC and the service from freestyle has been excellent well done freestyle

libre 3 plus constantly goes out before 15 days customer support the worst then if you get someone they barely speak english crap support for price of product

Freestyle Libre Chat support review: Refused to tell me whether the Libre readers cable was, or was not, a standard USB A to USB micro cable.

If you know SarahW please tell her that I got home safely with no glucose management problems while on my hike. And that, when I got home, I checked Amazon for Libre 3 replacement cables.

They had a variety available including this one:

"Smays Charger Cable Replacement for Freestyle Libre 2 Reader, Free Style Libre 3
5.05.0 out of 5 stars (1)
Price, product page
$5.99
FREE delivery Thu, Jul 10
Only 15 left in stock - order soon."

which comes with both a USB micro and a USB micro to USB C adapter."

So I took the yellow cable that came with my reader, that she couldn't say was a standard USB cable (or not), plugged my MP3 player into my PC with it and charged the MP3 player. I also read the MP3 players directory and, successfully, transferred files from the MP3 player to the PC then from the PC to the MP3 player.

So the answer to my question of, "Is the cable that came with the Freestyle Libre reader device a standard USB cable?" is, simply, "YES".

Her "beat about the bush" then "pummel the customer with inane questions" approach to a SIMPLE technical question from a customer who is a retired 72 year old (geriatric?) missile test equipment design engineer who is, indeed, hard of hearing (as was pointed out to her at 2 different times, before she referred me to a list of phone numbers to use to call for more specific assistance) was duly noted and appropriately appreciated.

I will do my best to find a place where a Freestyle Libre tech. support customer review can be posted and let it be known that, I believe, she fulfilled her job as mandated from the bureaucracy above her. The answer she couldn't give was found on Amazon in a 30 second search, and verified by a qualified engineer (over 30 years experience with electronics) in less than 2 minutes. Yes it is, indeed, a standard USB A to USB micro cable.

'bye now, and to SarahW and the folks at Abbott Labs and Freestyle Libre in particular "Thanks for your support”.

I now know I can use my portable charger and a standard USB cable to recharge my reader while hiking or camping. Though a simple, " Yes" or "I don't know" would've saved me hours of trying to get a simple answer to a simple question for a valid reason. I could've simple done the, less than 5 minute check on my own and kept both my blood pressure and blood sugar down.

Sincerely,
Tom Ackley

I am new to all of this. I received a free trial and actually found it interesting and helpful. I would probably carry on with this system, but the cost is much too high.£100 per month is much too much. I understand that a new system is going to be put in place, but, I believe, the cost has not been studied in any detail. Diabetic sufferers are really a captive audience and the company needs to review their prices

Terrible customer service; For the Freestyle Reader 3: try getting people who understand English. They can't understand they just keep telling you to ask your medical provider. I called two times to get help and they can't understand English so they can't help.

The worst customer support for a health device. If the product is damaged, there’s no option to exchange it at the pharmacy where you bought it; you are obliged to contact customer service. They take three w. days to substitute the product, as if it were an everyday item rather than a health device needed to monitor important diseases. In my case, they took the wrong address, the product packaging was damaged, and now the package is lost. I’ve been without the sensor for seven days, and I’m in central London, not lost in the middle of nowhere.

Idk who made these sensors but they do not work. I've been using the 2 and 3 and I've had to call to get a new sensor more then 10 times we need something with more accuracy

freestyle libre 3 plus sensor i have paired with my Ilet pump, the sensors dont scan, wait over an hour says scan error, after about 2 hrs sometimes starts to read glucose, sometimes it doesnt, contacted Abbott told me to just wait, never know if you are going to get a good sensor or not, have to call to get new sensors, I am really disillusioned with these sensors, i will contact my insurance and switch to a more reliable sensor, Freestyle Libre sensors are sketchy at best and dont work well with an Insulin pump, hope other sensors do, im tired of fighting with these.