Freestyle Reviews 137

My Libre 3 sensor is constantly disconnecting from my phone. I never had a problem with their older sensor. This new and improved sensor is anything but. I'll bet I've had to call Abbott about four times to get sensor replacements.

I have been using this product since August of 2025 only 1 sensor has lasted the full 15. All others have fallen off or given me failure error messages and now the company is now refusing to replace them. The customer service representative told me to change to another company.

I have had no bad experience with this firm, any problems they have put right with out any problems and Craig the customer service advisor had always done good, well done about keep it up 😁

I travelled to Greece and within days of arriving my 'new' libre 2 patch failed.
I wear these because they provide instant results and useful trend information.
I had to buy a replacement patch from a pahrmacy at a cost of £80.
On return to the UK, I contacted Abbott to suggest they reimburse me for their failed product. They declined, offering me two replacement sensors. This offer was of no use to me as I don't pay for the sensors anyway.
I returned the sensor to Abbott to determine why it malfunctioned.
This was at the beginning of October 2025. Despite Abbott assuring me over the phone that the report would be sent to me, this has never happened.
Abbott have never contacted me out of concern for me or their product.
If the item's failure was part of a wider problem, surely they'd be more keen to address it. Sadly not.
Yesterday, Abbott contacted me to say that they were waiting for '....the return/confirmation of the sensor'!
This is an odd statement and not very reassuring.
In November Iwas told Abbott would be in touch 'shortly'. I'm still waiting.
Customer Care seems to be an oxymoron.
For a firm that harvests millions of pounds from diabetics, it's a shame that some sense of fairness is so completely beyond them

We really liked freestyle Libre 2. If I could give freestyle Libra 3 a zero star, I would. We've been using them for the past 7 months and have not had one that has last longer than 7 days. Insurance only pays for a new Libra 3 every 2 weeks. That leaves us writing the company every week for a new Libra or paying for it out of pocket or not monitoring. Go back to libre 2!!!

Five months ago, my doctor prescribed seven of these sensors for me. After purchasing them, I realized that the sensors had serious accuracy issues, sometimes showing errors of up to 20 units. The company later issued a recall, which initially gave me some relief. After several phone calls and scanning the barcodes from the remaining boxes, they sent me five replacement sensors.

Unfortunately, these replacement sensors also had problems beyond the accuracy issues. One of them stopped working after only three days of use. When I tried to replace it with another sensor, I noticed my shirt was getting wet. After checking, I saw that blood was coming out from the site where the new sensor had been applied. Since I do not keep the boxes with the barcodes, I was unable to contact the company again about this issue.

No one expects an expensive medical sensor to have this many errors and problems. This could be dangerous, especially for elderly individuals, particularly while they are asleep. I am genuinely surprised that such a product was approved for production. Perhaps this is one of the reasons it is not distributed in some countries, such as Canada. In my opinion, these sensors should be thoroughly investigated by the appropriate regulatory authorities.

My daughter's Libre has fallen off right away twice preventing it from working. This time she wore it for a day. Do better Freestyle 3

I’ve been using the Freestyle Libre as my only method of monitoring my blood sugar for quite some time. I was very encouraged by the readings, which consistently showed that I was within range about 92% of the time.

However, during my annual lab work, my A1C came back significantly higher than expected. That prompted me to double‑check my glucose levels using traditional finger‑stick blood tests and compare them to the Freestyle Libre sensor readings.

What I discovered was alarming: the sensor was off by an average of 80–90 points compared to actual blood test results. This level of inaccuracy is not only unacceptable — it’s dangerous. Consumers rely on these devices to make critical health decisions, and such discrepancies can lead to serious consequences.

Very irresponsible and potentially harmful to anyone depending on this product for accurate glucose monitoring.

Failure rate is about 75%.

The 3 plus may be the best of the best, but it is not good enough. Abbott has a long way to go with this product. My main problem has been the adhesive. It steadfastly refuses to hold for the full two weeks. I have had numerous falloffs when using the approved location. Although I have had good results getting replacements, it is still a major hassle for me.

I have experimented with alternate placements. No problem with adhesion, but questionable results.

Abbott needs to improve the adhesive, the method of application and test alternate placement sites followed by published results with instructions for using them successfully.

First sensor fell off after a day, second sensor actually stayed on but failed after 11 days third censor stayed on for the full 15 days Miracle of Miracles but left a sore on me. New sensor lasted 2 days. I have a one touch Ultra and I just got a freestyle light and Libre is sooooo inaccurate as well. It's garbage and it should not even be allowed to be used or sold.

Freestyle Libre 3
Loses signal a lot
Last one the adhesive burnt my skin and fell off

Unreliable inconsistent and inaccurate.

I give Freestyle Libre 3 stars because the Libre 2 is a pretty good sensor other than you have to scan to check your reading. Now the Libre 3 is a whole different story. The Libre 3 is probably the worse sensor is the history of sensors. If it stays on, you will lose signal every 2 to 3 hours, requiring you to restart your phone. If you're thinking of going with a Libre sensor, opt for Libre 2.

Abbott doee not stand behind and will not replace a reader where the battery will not charge. They talk a good game but sell poor quality device readers

Do not trust the reader they sometimes don’t give you a accurate reading the sensors malfunction regularly
Although the customer service from the is very good I have been using it for a few years I have ended up in hospital previously with really high levels of blood sugar they show
The customer service is very goolevels than actual always do a prick test check if consistent low reading
I would not recommend that you buying any

What a truly awful company. Almost 2 hours on the phone and 4 total calls. Now they say they will call back. I can not connect. I had Libre 2 so should be easy right?! First I am prompted through 10 screens...the last of which is about phone settings and you simply can not go anywhere from there. I'm finally thinking about finding a different provider. They are so clueless. There reps also clueless as well. And they are not gratious ...last one finally couldn't figure it out so she simply exited the conversation. WOW. Buyer beware

I've used Libra freestyle off and on for about 3 years.
The readings are basically never close to fingerprick.
Talking to help desk is useless.
Did why do I keep using them?
I can get quick reading.......and add 20 to was the reading is sensor

Life-Threatening situations they hang up on you. They don't answer you and they will not account for anything. This is absolutely disgusting in our pharmaceutical world. Please let put these people out of business

I loved the Freestyle 2. When you checked your glucose it recorded your number. The Freestyle Libre 3 doesn't unless you write a note. I have been in the hospital for a week and my monitor has consistently read 30 points lower than the finger prick reader of the hospital. This is not acceptable nor very accurate.