It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
Company replied
Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
Company replied
I found that everyone was so so personal , genuine , full of knowledge and commitment to their work. Nothing was a problem at all. I would highly highly recommend them to anyone who has hearing lose.
Company replied
Company details
- #1 of 2 best companies in Audiologist
- #1 of 3 best companies in Hearing Aid Repair Service
- #1 of 3 best companies in Hearing Aid Store
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service nothing to much trouble…
great service nothing to much trouble for them answered all my ?
13 February 2026
Reply from Freedom Hearing
Hi Stuart,
We truly appreciate your kind comments. It’s great to hear our team was happy to help with everything and took the time to answer all your questions.
Thank you for sharing your experience with us.
Kind regards,
Orlando
The Freedom Hearing Team
First ever hearing test
First ever hearing test but I had no issues and generally felt comfortable through the whole process. It was no surprise to me that I had some loss of hearing after fifteen years in a warehouse office.
12 February 2026
Reply from Freedom Hearing
Hi David,
Thank you for sharing your experience with us.
We’re so pleased to hear that your first hearing test was a comfortable one and that you felt at ease throughout the entire process.
We’re glad we could support you and provide clarity around your results.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Loris,
Thank you for your lovely feedback. We’re so pleased to hear the clinician was both efficient and friendly during your visit.
We truly appreciate you taking the time to share your experience.
Kind regards,
Orlando
The Freedom Hearing Team
Really friendly staff and very helpful…
Really friendly staff and very helpful though out the process
13 February 2026
Reply from Freedom Hearing
Hi Christopher ,
Thank you for your kind feedback. We’re so pleased to hear our team was really friendly and helpful throughout the entire process.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kym,
Thank you so much for your kind words
Kind regards,
Orlando
The Freedom Hearing Team
A day at ear specialises client service,explaining what there going to do,Michelle was caring explaining how things work and made me feel comfortable relaxed engaging in conversation professional
My first visit, Michelle first explained what was required, when about her job in a very professional manner. Was very patient, caring,and a beautiful happy personality a real people person
12 February 2026
Reply from Freedom Hearing
Hi Kenneth,
We truly appreciate your lovely feedback. It’s great to hear that Michelle explained everything clearly and approached your first visit with professionalism and genuine care.
We appreciate you taking the time to share your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Raj,
Thank you for your wonderful feedback. We’re so pleased to hear you received great service and that Vivian Tran was exceptional.
We’ll be sure to pass on your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
I found the experience at Freedom…
I found the experience at Freedom Hearing very satisfying and felt at ease. Was treated with respect and any questions I asked was answered promptly.
12 February 2026
Reply from Freedom Hearing
Hi Peter,
Thank you for your lovely feedback. We’re so pleased to hear you found your experience enjoyable and that you felt at ease during your visit.
Thank you for sharing your experience.
Kind regards,
Orlando
The Freedom Hearing Team
Good comcumactio n a d easy explain…
Good comcumactio n a d easy explain knowledge thanks
11 February 2026
Reply from Freedom Hearing
Hi Paul,
Thank you for your kind feedback. We're glad to hear you had a positive experience with our team.
Kind regards,
Orlando
The Freedom Hearing Team
I went in to have moulds of my ear…
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had booked previously. For each appointment I had previously made, I had also made appointments with my GP for an ear wax flush. For each of those, I’d been preparing for a few days prior with wax softener. So I’d had to prepare for appointments that I’d booked, then had to cancel those bookings. Each time I was cancelled, the caller was very apologetic and understanding of my frustrations. Overall, I’m still very happy with everyone who has looked after me through this process all the same.
11 February 2026
Reply from Freedom Hearing
Hi Anthony,
Thank you so much for taking the time to share your detailed feedback.
We’re very pleased to hear that Vicki was professional, efficient and lovely to deal with when taking your ear moulds. At the same time, we sincerely apologise for the inconvenience caused by the previous appointment cancellations.
We’re grateful to hear that, despite the recurring appointment cancellation's, you felt well looked after and supported by our team.😊
Kind regards,
Orlando
The Freedom Hearing Team
staff excellent appointment was on time
11 February 2026
Reply from Freedom Hearing
Hi James,
We truly appreciate your comments. We’re so pleased to hear you found our staff excellent and that your appointment ran right on time.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Richard,
Thank you so much for your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Easy to find and get into the office
Easy to find and get into the office, the process was quick and simple and the chap was very helpful. No fuss no bother.
3 February 2026
Reply from Freedom Hearing
Hi Stuart,
Thank you for sharing your experience. We’re so pleased to hear the office was easy to find, the process was quick and simple, and that you found our clinician helpful.
Thank you for sharing your experience.
Kind regards,
Orlando
The Freedom Hearing Team
What?
Eugene is easily understood and explains in terms that are basic. I am very happy with the level of service.
3 February 2026
Reply from Freedom Hearing
Hi Frank,
We truly appreciate your kind comments. It’s great to know Eugene communicated in simple, clear terms and that you’re pleased with the service you received.
Kind regards,
Orlando
The Freedom Hearing Team
Great advice and genuinely cares
8 February 2026
Reply from Freedom Hearing
Hi Christopher,
Thank you for your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
Friendly and proffessional service
6 February 2026
Reply from Freedom Hearing
Hi Michael,
Thank you so much for your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Maria was very attentive and explained…
Maria was very attentive and explained everything
5 February 2026
Reply from Freedom Hearing
Hi Joseph,
Thank you for your kind feedback. We’re so pleased to hear Maria was attentive and took the time to explain everything clearly for you.
Kind regards,
Orlando
The Freedom Hearing Team
There were no long waits for…
There were no long waits for appointments and the whole testing process was very easy. The results were clearly explained and helpful advice offered.
7 February 2026
Reply from Freedom Hearing
Hi Trista,
We truly appreciate your comments. It’s great to know your appointments ran on time and that you found the testing process was easy and straightforward.
Kind regards,
Orlando
The Freedom Hearing Team
Hearing with Ease
Ted is very happy with the product. The people providing the service were professional and friendly. The premises was a pleasant place to visit.
6 February 2026
Reply from Freedom Hearing
Hi Cheryl,
We truly appreciate your kind comments. It’s fantastic to hear Ted is happy with the product and that our team provided professional and friendly service.
It’s also lovely to know you enjoyed visiting our premises and found it a pleasant environment.
Kind regards,
Orlando
The Freedom Hearing Team
She explained things so well And…
She explained things so well And tried to set aids reallywell
30 January 2026
Reply from Freedom Hearing
Hi Leslie,
Thank you for your lovely feedback. We’re so pleased to hear you had a smooth and positive experience.
Kind regards,
Orlando
The Freedom Hearing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.