Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
Company replied
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Review summary
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Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
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The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
- #1 of 2 best companies in Audiologist
- #1 of 3 best companies in Hearing Aid Repair Service
- #1 of 3 best companies in Hearing Aid Store
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Took time to explain clearly and…
Took time to explain clearly and concisely the use of the hearing aids
21 February 2026
Reply from Freedom Hearing
Hi Marilyn,
Thank you for your feedback! It’s great to hear everything was explained clearly and that you felt confident using your hearing aids.
Kind regards,
Salena
The Freedom Hearing Team
Good product excellent service
19 February 2026
Reply from Freedom Hearing
Hi Mark,
Thank you so much for your lovely feedback!
Warm regards,
Salena
The Freedom Hearing Team
Help with my hearing loss
I found all the staff to be helpful and very knowledgeable about hearing loss and they helped me return to a normal hearing life I also learnt a few things myself on the way that I did not know and found it very interesting
26 February 2026
Reply from Freedom Hearing
Hi Steven,
Thank you so much for sharing your experience!
We’re so happy to hear that our staff were helpful throughout your journey, and that we were able to support you in improving your hearing and overall quality of life.
Kind regards,
Salena
The Freedom Hearing Team
excellent help and well explained
25 February 2026
Reply from Freedom Hearing
Hi Robert,
Thank you for your kind words!
Sincerely,
Salena
The Freedom Hearing Team
They are on time explain what is…
They are on time explain what is happening and ask questions which helps with getting the settings right
24 February 2026
Reply from Freedom Hearing
Hi Walter,
Thanks so much for your kind feedback! We’re really glad our team took the time to explain everything clearly and help get your hearing aids set up just right.
Kind regards,
Salena
The Freedom Hearing Team
Recent visit to Freedom
On my recent visit to Freedom to rectify a problem I was really happy with the outcome and assistance received from Ben at Kingswood, Excellent result and good customer service.
23 February 2026
Reply from Freedom Hearing
Hi Peter,
Thanks so much for your feedback! We’re really glad our team was able to resolve the issue and that you had a positive experience.
Kind regards,
Salena
The Freedom Hearing Team
Good customer service and explained and…
Good customer service and explained and demonstrated the product well
17 February 2026
Reply from Freedom Hearing
Hi Paul,
Thank you for your lovely feedback! It’s great to hear our team provided clear explanations and demonstrations of your hearing aids.
Kind regards,
Salena
The Freedom Hearing Team
professional
A friendly lady who communicated well, made me feel great through the whole process of getting hearing aids
13 February 2026
Reply from Freedom Hearing
Hi Stuart,
Thanks so much for your kind feedback! We’re really glad to hear our team made you feel welcome and supported throughout the process.
We look forward to seeing you soon.
Kind regards,
Salena
The Freedom Hearing Team
The whole experience was very good.
22 February 2026
Reply from Freedom Hearing
Hi John,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with us.
Kind regards,
Salena
The Freedom Hearing Team
Friendly
Friendly, Helpful, explained things well, and made sure my hearing aids worked properly for my needs.
14 February 2026
Reply from Freedom Hearing
Hi Rosemary,
Thank you for your lovely feedback. We’re so pleased to hear our team was friendly and helpful, and that your hearing aids are working well for your needs.
Kind regards,
Salena
The Freedom Hearing Team
went in for work cover hearing test
went in for work cover hearing test. 1st test showed i had hearing damage from work environment.THEN i received a letter saying i would be receiving an amount which was in letter, for work cover hearing loss. then had to attend another hearing test and online interview with DR Fagon who must have been 85 years old. was then told no compensation. no contact from company of course ,just BLA BLA ! for online reply.
2 December 2025
Reply from Freedom Hearing
Hi Grahame,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and frustration surrounding your hearing assessment and the outcome you described.
Please note that we have raised this matter with your legal representative, who has assured us they will contact you shortly to discuss it further.
Sincerely,
Salena
The Freedom Hearing Team
We found the experience easy and we…
We found the experience easy and we felt comfortable with the staff they all explained each process clearly , the appointments were all on time and the product was excellent, very easy to use and to clean , the hearing aids have made our life much more fulfilling , thankyou
19 February 2026
Reply from Freedom Hearing
Hi Kevin,
Thanks so much for your wonderful feedback! We’re really glad to hear the process was easy and that our team helped you feel comfortable throughout.
It’s great to know your hearing aids are making a positive difference and that you’re finding them easy to use and care for.
Kind regards,
Salena
The Freedom Hearing Team
1st time Hearing aid fitting.
Hearing aid fitting For the first time. Clinitian was warm & friendly in her approach. Made me feel at ease. Knowledge of product & how to use products was easy to understand & navigate.
19 February 2026
Reply from Freedom Hearing
Hi Edwin,
Thank you for your lovely feedback. We’re so pleased to hear your first hearing aid fitting was a positive experience and that our clinician made you feel at ease.
Kind regards,
Salena
The Freedom Hearing Team
On time polite and efficient
On time polite and efficient
Met my needs in a timely manner
20 February 2026
Reply from Freedom Hearing
Hi Martin,
Thank you for your feedback! We're happy to hear our team looked after you promptly and made the experience smooth and efficient.
Kind regards,
Orlando
The Freedom Hearing Team
Yery good mmmmmnjjhhhhyh
20 February 2026
Reply from Freedom Hearing
Hi Ron,
Thanks for your feedback!
Regards,
Salena
The Freedom Hearing Team
Punctuality with appointment time…
Punctuality with appointment time professional and friendly in all other aspects
12 February 2026
Reply from Freedom Hearing
Hi Brett,
Thank you for your feedback! We're glad to hear your appointment ran on time and that our team made you feel welcome.
Kind regards,
Salena
The Freedom Hearing Team
I had a honest conversation with the…
I had a honest conversation with the girls at freedom and got one back ,you can't ask for more than that
11 February 2026
Reply from Freedom Hearing
Hi Roger,
Thank you for your lovely feedback. We’re happy to hear you had a helpful conversation with our team.
We truly appreciate you taking the time to share your experience.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Ross,
Thank you for your feedback. Great to hear our team made a positive impression!
We hope to see you again soon.
Warm regards,
Salena
The Freedom Hearing Team
Thanks Bill.
Bill was great with setting up and explaining how use and take care of my hearing aids.
7 February 2026
Reply from Freedom Hearing
Hi Justin,
Thanks so much for your feedback! We’re really glad to hear the setup process went smoothly.
We look forward to seeing you again soon 😊
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Wyatt,
Thank you for your kind feedback! We’re glad you had a pleasant experience with our team.
Kind regards,
Salena
The Freedom Hearing Team
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