Service and delivery is 5 stars, the trail X hub we purchased is 4 stars because we felt it could have benefited by having tie down points on both sides of the waterproof cover, apart from that the hu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great prices,Great customer service,Great communication. Was very easy replacing a faulty leatherman and purchasing my daiwa saltist rod that arrived very quick and was packaged so to not be damage... See more
Great product selection at good prices. Fast delivery after ordering. Great customer service to confirm order and colours.
Without a doubt the best customer service I’ve ever received. I had an issue with a product. They provided me with a store credit for the full value of the product without hesitation. Fast shipping. E... See more
Company details
Written by the company
Freddys have the lowest pricing guaranteed on all fishing, camping, boating, spearfishing, 4WD and all other outdoor products. Free shipping and easy returns available. Buy now and pay later with AfterPay available in store or online. Freddys, Australia's greatest outdoor retailer.
Contact info
2/229 The Entrance Rd, 2250, Erina, Australia
- (02) 4367 5555
- support@freddys.com.au
- freddys.com.au
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Veryu bad customer service regarding a faulty item
I bought a premium camping stove (Gasmate) that wasn't working properly from the beginning (1 stove stopped working after a week, the second one after a couple of months). I contacted the customer service twice before getting a first answer asking me for more details, which I answered directly as requested and never had any more news from them although I tried to contact again another time. As a result I definitely recommend to avoid buying items from this dishonest company although they do have a great range of products. Customer service is just... inexistent.
Good gear
Good gear, great prices, fast delivery. Definitely order from Freddys again.
I ordered on line and the goods arrived…
I ordered on line and the goods arrived before the expected date. Have now ordered again, just waiting for arrival. Will be my go to for fishing needs in future.
Thanks gang.
Ordered Sunday..
Ordered Sunday... Delivered Wednesday.. Ordered Dometic CFX3 45 Portable Fridge Freezer 46L - Can't fault online experience or delivery.
Fantastic Goods arrived as indicated
Fantastic Goods arrived as indicated. Felt like Christmas.
You were doing well
You were doing well, but after this experience it would be pretty hard to use you again.
I ordered on the 6/10/21 and didn't hear anything until I sent an email asking if my order had been shipped. On the 8/10/21 received an emailed that it was shipped and should receive by the 12/10/21.
Then received another email to say it has been sent from Newcastle and Brisbane Stores. 1 on the 7/10/21 and 1 on the 8/10/21.
I would much rather be told it is not in stock than wait to get things from 2 stores. It is now almost 8 days later and still yet to receive anything.
I ordered from another tackle store on Monday and received the order today.
Landing net exchange.
Bought a landing net online with store pickup due to Covid restrictions. On getting it home, I was not happy with the size. Returned to store and upgraded to a slightly larger one without any problem. Good customer service.
Excellent to deal with when I purchased…
Excellent to deal with when I purchased our porta potti.
Best price, free postage what more could you ask for.
Thank You.
No reply yet...
Great service.
Undoubtedly the best customer service.
Without a doubt the best customer service I’ve ever received. I had an issue with a product. They provided me with a store credit for the full value of the product without hesitation. Fast shipping. Excellent customer service. Highly recommend and I’ll be spending more money here soon. Thanks Freddys Team.
Freddy's awesome 😎
Awesome very happy great product and super quick delivery I highly recommend 👍💯%
I found their service very easy and…
I found their service very easy and their delivery speed was great considering current Covid restrictions. I have not as yet tested the products (oztrail 3x3 gazebo and feast frame tent hub).
Reel is great . Appalling Service Delivery!
Reel is great .. 1 Star for appalling delivery service…
Our order was delivered in 3days
Our order was delivered in 3days
Excellent service.
User friendly Web site.
Will purchase from this company again.
Great service and fast very happy
Great service thanks
Excellent service from Freddy's
Excellent service from Freddy's, out for delivery next day, however their courier service pathetic 18 days in transit.
Good service and product.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





