Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more
Company replied
I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more
Company replied
Very fast and positive response to a small problem I found with the phone I purchased. I would recommend Frank Mobile to others for good quality customer service. Thank you.
Company replied
Company details
- #4 of 8 best companies in Cell Phone Store
Written by the company
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Contact info
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4.6
Excellent
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect phone, love it
Ordered an iPhone 11 ‘great’ condition. It was delivered super quick, came in cute eco friendly packaging. The phone is absolutely perfect, like new, 100% max battery capacity.
So happy with this. Thanks guys!
3 April 2023
Reply from Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Nice phone
Nice phone , had delivery trouble , not franks fault tho. In saying that it would have been nice to know 3 weeks after iPhone 11 purchase , I could have purchased iPhone 12 for $50 extra . If I’d known I would have waited the 3 weeks
29 March 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Crazy Super Rocketship 100%
Sick phone,
Went from iPhone SE (2020) to IPhone 12 Pro. Wicked quality camera and battery life is way better than I expected. Got a “Good” quality phone and got an “excellent/ex-demo” quality phone.
21 March 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Delivery was fast and the service was…
Delivery was fast and the service was excellent would highly recommend
14 April 2023
Unprompted review
Reply from Frank Mobile
Thanks for supporting our business and leaving us such a great review!
Deal with Frank mobile at your own risk.
I was sent a region-locked phone which I could not use, and had to send back. This arrived on 22nd March. Communication was very difficult - the WhatsApp link on FB does not work. When we finally got though to them, they arranged to send me a replacement phone - they then sent me an iPhone and it was supposed to be a Samsung. I waited then for confirmation about another replacement but none could be found - at no stage was I offered to upgrade to another phone, to simply get a phone to me - that whole process took two weeks. I sent back BOTH phones a week ago exactly (and emailed them with the AusPost receipts and tracking numbers) and have yet to receive my full refund as promised. It is now 10th April and I do not have either a phone nor a refund yet. Deal with Frank mobile at your own risk.
18 March 2023
Reply from Frank Mobile
Hi Esta,
We truly apologise for the experience you had with Frank Mobile this time. We failed to exceed your expectations and are remorseful about it. Please note, your device was returned to us on the 6th of April. As the 7th to 11th was Easter weekend, we were closed and unable to process your refund. Your return has now been finalised this morning.
Sincerely apologetic
Frank Team
Super fast delivery & no fuss ordering
Super fast delivery & no fuss ordering. Phone is great value & in great shape - perfect for someone who doesn’t have ooodles of money to spend on a phone, but can still have something really nice & functional!
18 March 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Refurbished Samsung Galaxy S22 Ultra
I'm glad I purchased my S22 Ultra from Frank mobile. Delivery was fast and the phone received was definitely as expected - I ordered a mint condition model and that is exactly what I got!
Will definitely buy my next phone from Frank Mobile.
Geoff
25 March 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Great purchase
My husband wanted me to buy a new one as he was very sceptical, but I am happy with my purchase. It took me awhile to set up everything and I finally got my tones sorted. So happy, glad to recommend your firm to anyone. Thank you.
26 March 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Fast service
Fast service, exactly as described. Very happy with my purchase from Frank mobile. Thank you!
13 March 2023
Reply from Frank Mobile
Thank you for leaving us 5 stars! We really appreciate your business :D
My Frist iphone
Awesome price for the phone and delivery was super fast overall I would recommend this place to anyone who wants a mobile phone
18 March 2023
Reply from Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Upgrade from 8 pto plus to 11 pro
Happy with the 11 pro I just bougt.
I am not missing the 8 pro plus size. The 11 pro is nice in my hand. The transfer from old to new phone took a bit but was relatively easy. I am happy with the no nonsense attitude of FRANK. I recommend them to my family and friends.
18 March 2023
Reply from Frank Mobile
Thanks for supporting our business and leaving us such a great review!
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Not a single issue
22 March 2023
great phone super quick delivery…
great phone super quick delivery excellent
18 March 2023
Unprompted review
Prompt service
Prompt service. Ordered on a Wednesday afternoon and received the phone on Friday (interstate order). Phone is perfect :)
28 February 2023
👍👍👍
Quick delivery and I’m very happy with the phone. Bought ‘Mint’ condition and it came perfectly as described, with 94% battery health. Great experience all round, definitely recommend.
20 February 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
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