Left my kindle on the aircraft. 2 days later Air France worked out it was mine, contacted my travel agent in Cape Town who emailed me. I had given up! This restores my faith in humanity. Well done... See more
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See what reviewers are saying
Within a few days of my post-I received an email notification that my lost items were most likely found. The recovery process was straightforward. The shipping costs to the US were prohibitive...retur... See more
Company replied
I lost my iPad and spare phone leaving it in a security bin at CDG airport. France Lost and Found communicated with me regularly and were able to locate my missing items! I had them back in my possess... See more
Company replied
⭐⭐⭐⭐⭐ Absolutely brilliant service! I lost my Samsung tablet at Paris Charles de Gaulle Airport and genuinely thought I would never see it again. Air France / France Objets Trouvés found... See more
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Company details
About France Objets Trouvés
Written by the company
LE réflexe simple et rapide pour retrouver votre objet perdu ou restituer un objet trouvé.
1. Inscrivez-vous
2. Publiez une annonce
3. Vérifiez les résultats
4. Retrouvez !
Aéroports de Lyon
Réseau de transport Tbc Bordeaux
Réseau de transport TAG Grenoble
Ville de Grenoble
Ville de Meylan
Ville Les Herbiers
Ville de Tignes
Le Stade de France
La Vallée Village
Préfecture de Police de Paris
Tignes
Solidays
Aéroport de Biarritz
Réseau TAC
Saint Tropez
TBM
1. Inscrivez-vous
2. Publiez une annonce
3. Vérifiez les résultats
4. Retrouvez !
Ils nous font confiance
AirFranceAéroports de Lyon
Réseau de transport Tbc Bordeaux
Réseau de transport TAG Grenoble
Ville de Grenoble
Ville de Meylan
Ville Les Herbiers
Ville de Tignes
Le Stade de France
La Vallée Village
Préfecture de Police de Paris
Tignes
Solidays
Aéroport de Biarritz
Réseau TAC
Saint Tropez
TBM
Contact info
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super site clair
14 April 2021
Unprompted review
Reply from France Objets Trouvés
Bonjour,
Nous vous remercions pour cette notation et ce retour positif !
Nous sommes ravis que notre service vous ait permis de retrouver votre sac.
Nous transmettons votre gratitude à l'ensemble des équipes qui ont travaillé à la restitution de votre objet.
Cordialement,
France Objets Trouvés
Easy lost and found system
I was so happy to find my last item thanks to Air France! It was very easy to put in a claim online and very quickly see that my item had been found. I went to CDG airport to pick it up, and it was easy to find, and the staff were lovely.
11 April 2021
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
I found France Objets Trouves An Excellent Service
I found France Objets Trouves an amazingly simple, honest and efficient lost and found system. The French police sent me a letter clearly explaining the relevant details and it was easy to use the website to identify my lost wallet and make payment and delivery arrangements.
9 April 2021
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Reply from France Objets Trouvés
Bonjour,
Nous vous remercions pour cette notation et ce retour positif !
Nous sommes ravis que notre service vous ait permis de retrouver vos documents.
Nous transmettons votre gratitude à l'ensemble des équipes qui ont travaillé à la restitution de votre objet.
Cordialement,
France Objets Trouvés
Left my belonging in an Air France…
Left my belonging in the Air France aircraft. Made a report through the website and was informed that my belonging was found 2 days later. It was subsequently mailed back to me within 2 working days.
Kudos to the team’s responsiveness and professionalism. Good job.
22 March 2021
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Service simple et rapide
25 February 2021
Unprompted review
Reply from France Objets Trouvés
Bonjour,
Nous vous remercions pour cette notation et ce retour positif !
Nous sommes ravis que notre service vous ait permis de retrouver votre carte.
Nous transmettons votre gratitude à l'ensemble des équipes qui ont travaillé à la restitution de votre objet.
Cordialement,
France Objets Trouvés
Very responsive, great service
Very responsive, got my item matched and sent within a day!
2 February 2021
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Amazing service
Amazing service. I was sure never to find my tablet. Instead it was found and it is being returned to me. Your service is easy and efficient, truly good.
Thank you!!
13 January 2021
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Excellent service
29 November 2020
Unprompted review
Reply from France Objets Trouvés
Bonjour,
Nous vous remercions pour cette notation et ce retour positif !
Nous sommes ravis que notre service vous ait permis de retrouver votre sacoche.
Nous transmettons votre gratitude à l'ensemble des équipes qui ont travaillé à la restitution de votre objet.
Cordialement,
France Objets Trouvés
The process was very fast and…
The process was very fast and efficient.
Merci Beaucoup pour fair la difference pour moi !
6 November 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
very fast response on phone call
very fast response on phone call. im very satisfied with their services
29 October 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
They already hinted I may have lost something!
I left my coat in plane as I was in a hurry to get the connection flight, and just when I arrived home I already received a mail I may have lost "something". So applied to the weblink, made an as accurate description of my coat and what was in the pockets and they confirmed my property. Good service! I understand they charge money for this service as it costs some work. I received a quote to ship it home which is also convienent as my coat and I were 600km separated.
12 October 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Easy, swift feedback, fast return ! Great service !
Easy registration process on the website, swift matching confirmation, fast collection at the airport of this valuable item.
Great service !
Congratulations !
6 October 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
a very good experience indeed
a very good experience indeed, very nice people!
28 September 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
Merci Beaucoup
Thanks to this service, I was able to find my documents in the metro in Paris. I was really surprised, but most of all extremely thankful to the staff and the team for being so helpful and effective.
THANK YOU!!!!
24 September 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your positive review.
We are glad our service was helpful.
Regards,
France Objets Trouvés
My disappointment is due to the fact…
My disappointment is due to the fact that apart from the joy of finding my backpack, I realized that some things are missing inside. Now if you didn't take it, surely the flight attendants took it because they found the backpack in business class. It's a colored clay cat that I had packed with care, and some coins worth about 50 euros. All this is really muddy for the Airfrance company and its staff but it's possible that it's also muddy for your curious collaborators that opening the backpack they took my items, without considering the fact that I also had to pay for this service. Really all bad!!!!
20 August 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
First of all, we thank you for your review.
We are glad our service was helpful.
Concerning the missing item, we suggest you to signal the matter directly to Air France.
We can however assure you that it was not taken by the crew but sometimes passengers do not hesitate to take forgotten items while the crew is busy emptying the plane and assisting other passengers.
Regards,
France Objets Trouvés
Very Slow
Paid immediately the admin fee, waited a further week for them to get me a quote for shipping.
Edit: you heard it here first ladies and gentlemen, they manage their emails once a week. Yet are on Tripadvisor hoping for 5*
6 August 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your review.
Like we told you on our mails exchange, the service only work once a week because of the covid.
It is also indicated on your user page that the shippings are made only once a week.
Regards,
France Objets Trouvés
Very Expensive and poor service
The price of the service is really excessive (12€ fees + 25€ for sending my item in Paris !) and the quality very poor. 4 days delays between expedition and reception, 6 days in total after payment. I received an email after payment saying my item would be delivered in 2 days, it took 6 days in total. 2 days to ship, 4 days to receive...without any delay notification, unacceptable
24 July 2020
Unprompted review
Reply from France Objets Trouvés
Hello,
We thank you for your review.
We are glad our service was helpful.
The 2 days delay is indicated in the terms of return.
It is the delay of preparation of your package, note that we ship many package per day so we need to organize it.
The 4 days delay is not our fault, you need to discuss it with Chronopost, we are not in charge of the delivery.
The 12 euros are managment fees, it included the search, the transfer and the keeping of your item.
The shipping cost includes the shipping but also the preparation of the package which includes a lot of ressources like the packaging and tracking.
All informations you need are in the mail "terms of return", check your mails.
Regards,
France Objets Trouvés
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