Frame It All Reviews 

711
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the products, noting their durability and attractive appearance, with some items lasting for many years. The staff is frequently highlighted for being helpful, experienced, and providing sound advice, making the ordering process easier for many. Reviewers appreciate the ease of assembly and the modular design of the products, which simplifies gardening and other projects. However, some people were dissatisfied with aspects of the product and order fulfillment, citing issues like receiving incorrect colors or sizes, and missing parts in their shipments. A few other people also felt that customer service was difficult to reach or unresponsive, leading to delays in resolving problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction with its quality,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the product is excellent, durable, and easy to... See more

Order

Consumers find order experiences to be ambiguous, with some reporting easy ordering processes and quick... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration.... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and experience. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product and design are great; however, a couple of the boards were missing when it was delivered and we had to wait to get the extra parts in. The kids were a bit disappointed. However, the pric... See more

Rated 4 out of 5 stars

Good product but didn’t need as many long stakes. Landscapers did the job in reasonable time so installation fairly routine.

Rated 3 out of 5 stars

If upgrading to 6x6 or 8x8 post you will need longer 8” or 10” hanger bolts. Unfortunately it was impossible to find bolts that that had the same hinge height and diameter and now I am stuck with near... See more

Rated 3 out of 5 stars

My initial contact with John Brooks -cust service, was excellent. He gave me local companies to contact but neither carried the product in stock. He then suggested ordering from Home Depot Pro Des... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Frame It All is your gardening solution for beautiful, easy-to-install raised beds, garden borders, landscape edging, greenhouses, animal borders, trellises and sandoxes


Contact info

3.7

Average

TrustScore 3.5 out of 5

711 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(711)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Third purchase

Third purchase, same item as prior purchase, the product has changed, photo has not. Kept them, great product I notice the difference but eh~ Love this place

26 May 2023
Rated 5 out of 5 stars

Good customer Service

Good customer Service. Responded quickly with easy to use links. Found the products that I was looking for and was able to get them here quickly.

30 May 2023
Rated 5 out of 5 stars

Excellent service and product

I ordered several raised bed products in different configurations. The order came promptly, the product was securely packaged, and the materials were well made and easy to assemble.

1 May 2023
Rated 4 out of 5 stars

Easy to assemble but a couple issues

Easy to assemble but a couple issues. Need to add (in bold type) to be consistent when assembling the hinges. Be sure the board side (concave or convex) and the hinge placement is exactly same every time. (I learned the hard way!) Otherwise you run into a problem. Think you should encourage the bed to be lined. My soil leaks out at the bottom and a little bit where the boards interlock. Customer Service was very prompt to send me a hinge replacement that was cracked.

27 April 2023
Rated 4 out of 5 stars

Great product

Great product. Fast shipping. The only fustrating part of the experience is that the shipment came over multiple days instead one one day. I'd rather it came later as one shipment. Also, luckily we are smart intelligent people, but it might be nice to include instructions on ow to shorten boards for those who may not have a clue.

27 April 2023
Rated 5 out of 5 stars

Product is excellent and very good…

Product is excellent and very good quality. Very easy to assemble and install. Will be ordering more as need arises.

The only negative is it takes way too long to get an answer from Customer Service reps. Also, never get an answer on any posted phone numbers.

26 April 2023
Rated 5 out of 5 stars

LOVE our raised garden bed

We are so pleased with our beautiful raised garden bed. It arrived very well packaged, was easy to assemble and it's very sturdy. The planter we chose was made of over 9 lbs of recycled plastic! That's nearly 500 single-use water bottles out of our oceans.

6 March 2023
Rated 5 out of 5 stars

Worth the money

My mother in law wanted planters for her yard and my wife found this company in her search. They were delivered quickly and she's very happy with them.

29 March 2023
Rated 5 out of 5 stars

Lightning fast shipping

Lightning fast shipping, and a beautiful, sturdy product. It was a quick and easy install and now I just have to wait for the weather to warm up a bit more and garden season will be in full swing.

24 March 2023
Rated 5 out of 5 stars

I bought 2 4X8 raised garden beds 4…

I bought 2 4X8 raised garden beds 4 levels high with a 2" profile. The quality of the materials seems very good and the design and engineering was great. I put both beds together in one day. I think these are sturdy enough and the materials are good enough for these to last 20 years. We shall see.

28 March 2023
Rated 5 out of 5 stars

All components arrived as specified

All components arrived as specified. They fit together nicely and are of sturdy construction. I've had the garden bed for less than a month and reserve the right to edit this review once I've been able to spend some time with it. So far so good though.

21 March 2023

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