Relatively small first purchase from Frabco - very pleased with experience. Site easy to use and good selection of items. Found site with a search on Google for an item. Choose free delivery - faster... See more
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See what reviewers are saying
I was delighted that a 'phone call to check dimensions of my planned purchase of an air fryer received a quick and fulsome response and I placed my order immediately. Despite selecting free delivery... See more
Quick delivery on my orders. Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lid... See more
Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was... See more
Company replied
Company details
Written by the company
Frabco Direct online shopping for home and garden, gifts and seasonal. We offer next day delivery to the UK and pride ourselves on the very best customer service
Contact info
1D, Deer Park Farm Industrial Estate, SO50 7DZ, Eastleigh, United Kingdom
- 0333 40 40 272
- admin@frabco.com
- frabco.com
Deer purchase
Received my purchase earlier than expected and was very happy. Only issue was after I paid fir it online they came back and said there would be additional shipping costs was not happy about that. I had to pay $18.00 over the price I had already paid when I ordered it. Otherwise I was happy with the product and how quickly it arrived.
20 December 2021
Reply from Frabco
Thanks for coming back to us. We are based in the UK and our store is primarily for UK customers. We do still offer overseas shipping service to customers who wish to shop with us. As you are in the USA, we had to use DHL Express for delivery of your order. The price for delivery to the US is estimated and we have to manually enter the weight and size into DHL Express bookings system. We emailed you and said that we could ship your order but the shipping was a little extra, which you replied and agreed to cover. I am glad the item arrived with you so fast. Thanks again for your feedback.
Late delivery and expensive return
Ordered a Christmas tree stand and paid for 1-2 day delivery. Unfortunately it took four days to arrive so I sourced an alternative elsewhere. A call (left a voicemail before late delivery) and message (online contact form) went unanswered. I took late delivery then initiated a refund via the website (which was swiftly actioned). Unfortunately no offer of refunding return postage so I’m stuck with a 15kg tree base and a hefty return delivery fee.
20 December 2021
Unprompted review
Reply from Frabco
Sorry you had this issue and thanks for your feedback. We supply full tracking details with every order. you didn't select next day shipping so your item was sent using a standard tracked service. Tracking was available and the item was on its way, meanwhile you purchased the alternative. You still accepted the delivery of Frabco order 8158.
As with all On-line stores, even Amazon, because you purchased another item and you don't want the original item you purchased, it is considered as a change of mind, no longer wanted or needed.
The return cost should be covered by the customer.
The Krinner tree stand doesn't weigh 15kg. It is around 8kg. You can use our courier service at send.dhlparcel.com for a competitive low cost tracked return.
Quick delivery , well packed
Quick delivery , was worried in will not arrive in 1 piece but was packed well , thank you
18 December 2021
Reply from Frabco
Thank you for your feedback. Please do visit us again soon
Reply from Frabco
Glad to know we did well. I hope you will be back soon.
Can't fault Franco from my experience
Can't fault Franco from my experience, delivery on time and good communication throughout the process.
17 December 2021
Reply from Frabco
Thank you for your review. We hope we can serve you again
My order was well packaged and arrived…
My order was well packaged and arrived far faster than I expected. I was really happy with the service.
16 December 2021
Reply from Frabco
We love reading reviews where customers are happy with delivery speed. We do like to make sure we are fast and reliable so thank you.
We do hope you will come back soon
Very Happy with the Service from Frabco
All went without a hitch, and the delivery time was very fast. Also very happy with our purchase, a Dimplex "speaker stand" ceramic heater, which was quite difficult to find at other popular suppliers.
16 December 2021
Reply from Frabco
Thank you so much for your kind review. As a small independent online retailer, it's always a pleasure to read reviews like yours. We are so glad we could help with the product you wanted. We look forward to your shopping at FRABCO.com again soon.
Great service throughout
Great service throughout. Easy to order, the product was original but also great value for money and we were very happy with it. Delivery was very prompt, earlier than advised in fact.
Will use again and would recommend.
16 December 2021
Reply from Frabco
So many thanks to you for your feedback. It is satisfying to read comments like yours, to know that our work is appreciated with such kindness. We are here ready to serve you again anytime you need us.
A simple order for spec cleaning…
A simple order for spec cleaning tissues delivered with no fuss. FRABCO seems
a reliable supplier. Will check for other product lines as and when.
15 December 2021
Reply from Frabco
Thank you. Please do shop with us again
Good quality reasonably priced goods
Good quality reasonably priced goods, delivered on time, thankyou
15 December 2021
Reply from Frabco
Thank you
Hope to see you again soom
Excellent service
Excellent service, well priced and it arrived on time- no hassles at all. Thank you.
13 December 2021
Unprompted review
Reply from Frabco
It is indeed a pleasure. We hope to see you again soon.
Ordered chocolate liqueurs 5th December…
Ordered chocolate liqueurs 5th December and arrived within three or four days. Securely packed and no problems whatsoever.
13 December 2021
Unprompted review
Reply from Frabco
It is great to read your feedback and know you are happy. We hope to see you again soon.
My delivery only took a couple of days
13 December 2021
Unprompted review
No response and order not shipped
I ordered last week and after ordering was advised they needed more money for shipping. I reluctantly agreed to pay the money and never heard from them again and the product has still not been shipped. I am so disappointed in this company as this is my first order and they just don’t respond. I sent 4 emails and no acknowledgment. Not happy.
12 December 2021
Unprompted review
Reply from Frabco
As a UK company, we generally ship to the UK only. Your address is in the USA. We can ship to the US but it does require additional postage. We did reply, with an invoice, to your message agreeing to pay extra postage but we didn't receive your payment.
Further to my earlier review
Further to my earlier review. Do not use this company. Spent £50 and DHL have lost my goods. Tried numerous times to contact Frabco and they refuse to answer. Multiple messages sent and phone calls leaving messages are not answered.
12 December 2021
Unprompted review
Reply from Frabco
Dear Robert,
It was good to speak to you earlier and to find out your item did, eventually arrive. It was also great to hear that you decided, our product was of a better quality than the alternative you purchased thus you would like to keep it. We are sorry DHLParcel let both us down. They said they had lost it but then it arrived, all be it late. Anyway, it is good to hear you are now happy and again, as advised on the phone, we are extremely sorry for the delays and misunderstandings
First time ordering with Frabco and the…
First time ordering with Frabco and the process was hassle free and my parcel arrived quickly, would highly recommend.
2 December 2021
Unprompted review
An excellent service
This is the first time I've ordered from Frabco and I received an excellent service from them. They kept me updated on the status of my order right up until it was delivered. Thank you.
30 November 2021
Unprompted review
Excellent service
My order arrived on time, have not been able to use it yet as it is a Christmas Tree Stand but looks good and exactly as described.
24 November 2021
Good product 🌟
26 October 2021
Unprompted review
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