Rakuten France Reviews 

Good good good good good good good good good good good good

Very professional service. Product exactly as indicated. So far no complaints.

No problem. Everything is fine.

Absolutely awful experience. I bought a Samsung Galaxy A14 at the New Year. I stopped working after 2 weeks. I provided photos as requested, all info, even a transcript of the conversation with Orange, he were so thorough and patient in trying to get it going. I returned the phone, as requested, and now neither the vendor, Miodi nor Rakuten will contact me either news of an refund. It has been very time-consuming and stressful. I dont have faith in this organization. Rakuten blames the vendor, whole in turn sends me back to Rakuten. Hopeless. The reference number for this appalling transaction is
971509069

I registered with this French sales platform and, for the first time, bought an item from a French seller via Rakuten.fr. I paid immediately via PayPal. Then the trouble began. The seller had apparently undersold the item and didn't ship it. I then sent several messages to the seller, dominiqu1953, over a period of a week. I received one response stating that dominiqu1953 would post the item the next day and then send me the tracking information. After that, it went quiet; the seller didn't ship the item and didn't reply. I then filed a claim with Rakuten.fr, but received no response. After a lot of hassle (in French) via chat, I managed to get Rakuten.fr's "customer service" to take action. To my great disappointment, I received a standard message stating that the transaction had been canceled, with no explanation as to why, and no response from the seller either.
After that, it went quiet. The seller didn't ship the item and didn't reply. I filed a claim with Rakuten.fr, but received no response. After a lot of hassle (in French), I managed to get Rakuten.fr's "customer service" to take action via chat. To my great disappointment, I received a standard message stating that the transaction had been canceled, no explanation, and no response from Rakuten (only possible via chat). Ultimately, Rakuten claimed the seller's reasoning was that the post office was closed on Mondays. That was all. When I asked via chat if I wanted my PayPal payment refunded from Rakuten as soon as possible, the chat was abruptly disconnected. Customer service employees find difficult questions difficult, so they disconnect! The real reason, in my opinion, is that seller Dominiqu1953 sold the item too cheaply and therefore lied and blocked the transaction, despite the 100% support and cooperation of Rakuten.fr's customer service. I then left feedback for seller Dominiqu1953 on the Rakuten.fr website. Unfortunately, it wasn't posted, and the seller is protected from all sides, while the buyer is left to suffocate!
What a disappointing first experience with Rakuten.fr! I'm deleting my account immediately. Rakuten could learn a lot from eBay, for example; they don't have this kind of unfriendliness! You've been warned against purchasing items through Rakuten.fr!

OK.
Work smoothly as explained....
Great savings....

Super ! Super ! Super ! Super !

UPDATE: 4 days have past since I got the answer below from Rakuten. I filled in the form as they asked in their reply and since then...silence as usual!!!
Beware!!! I was scammed by one of Rakuten's Pro sellers. I bought a mobile phone, new, and I received an inferior one with different IMEIs on the box outside and on the phone itself. I contacted Rakuten several times about this issue. They decided not to reimburse. Then, I made a claim via Paypal. A few days later I was asked to send back the item, at my own cost, recorded delivery, which I did on the very same day. I was informed that Rakuten told Paypal that I sent an empty box or a different item! This is scandalous! Not only because they are protecting their Pro seller, which I only saw afterwards that has some complaints similar to mine (I wish I would have checked before buying). For me, this is a HUGE SCAM! Run from Rakuten France, I only see dishonesty!

No language selection
Too complicated way to see and use your wallet money.
High shipping cost

Everything went well

very bad customer service. they should enforce in their policy that the seller has to send a pre-paid return coupon when they make a mistake and send the wrong item. Insteadof that, they stand with their sellers, and ask the customer to return the wrong item at their own expenses, with no guarantee of refund. This is 2026 people, step up your game.

Complete crooks.
Can't speak with anyone.
Trying to return item for a month under consumer law of retraction. Finally they accept the return anc now every day they say we have received the item and will contact you in 5 days...
Disgusted by their lack of customer service...

mornint at 09:00
I bought item, return it but the seller does't take it, rakuten force me return again - but it their mistake in translation to Spanish, I've paid twice for returning item.
Waste about 2 months, freeze 850 euro. Rakuten contacted me through the Trystpilot website and took all my order number information.
They promised return money to cover mistake but they lier returns only cost of item.
Highly not recommend use this service at all, poor website, no capability to send them to message, they answer very rate.

updated: at 10:20
I've send them receipt, will see what happens, they did not react if you ask them via their website, seems only public warning can affects, thx trustpilot for their immediately reacts and request docs

Following my previous review, Rakuten, (through Lucie) has sent to me an e-mail claiming that they are unable to check my account because my address is unknown. Weeks ago they wired the balance of my account to my bank and they contact me through Trustpilot with my correct address !!!!!! Who is the most stupid in this issue ?

All ok with the received parcel