would be 0 if possible ... was promised, in septembre 2025, an answer withing 90 days (a delay that is quite long), but i am still waiting, after 10 months (yes ten !!) for a solution to a pending... See more
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Excellente transaction en tous points satisfaisante, lors de l’ achat d’ un Dvd de concert de 2011 du groupe Deep Purple, au festival de Montreux. Validation de la commande, suivi de l’ envoi, liv... See more
J'ai déjà donné mon avis pour noter le vendeur mais c'est pas grave je ferai une deuxième fois. J'aimerais bien écrire en anglais pourquoi sa soit accessible pour tout le monde(pardon les frança... See more
I bought an Office activation key and everything worked perfectly. The price was very cheap, the purchase was easy, and the activation process was simple and fast. I really recommend buying there, esp... See more
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Company details
About Rakuten France
Written by the company
Rakuten France est une place de marché française.
Acheter :
Retrouver une large sélection de produits, neufs, d'occasion ou reconditionnés : high tech, livres, musique, mode, maison...
Vendre :
Proposer vos articles, que vous vous soyez un vendeur particulier ou un commerçant professionnel.
Et plus encore : découvrez les avantages du Club Rakuten (service de cashback en ligne), nos offres promotionnelles, ...
Contact info
4.5
Excellent
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good app
12 March 2026
Reply from Rakuten France
Merci beaucoup pour votre confiance et votre enthousiasme envers notre application, nous sommes ravis qu'elle vous plaise ! Christine - Equipe Rakuten France
Reply from Rakuten France
Merci beaucoup Petros pour votre recommandation et votre appréciation de la qualité du produit ainsi que de la livraison rapide. Julie - Equipe Rakuten France
Product was in perfect state and time.
8 March 2026
Reply from Rakuten France
Merci Belen pour votre retour positif soulignant la qualité impeccable du produit et la rapidité de livraison, cela nous fait très plaisir. Christine - Equipe Rakuten France
Reply from Rakuten France
Merci Eddy pour votre retour positif et votre appréciation de la simplicité et fluidité de notre site.
Julie - Equipe Rakuten France
A great site with electronics…
A great site with electronics discounted.
I will use them again for sure.
Was able to track my order all the way through to delivery
18 December 2025
Reply from Rakuten France
Merci Anita pour votre confiance et votre retour positif sur le suivi de commande et nos offres en électronique, nous serons ravis de vous accueillir à nouveau prochainement. Julie - Equipe Rakuten France
Reply from Rakuten France
Merci Mohamed pour votre confiance et votre soutien, nous sommes ravis de vous satisfaire pleinement.
Marie - Equipe Rakuten France
Scammed by purchasing an expensive Philips clock and received a cheap Chinese model with wrong adapter!
I placed my first order with Rakuten for an expensive Alarm Clock from Philips - SmartSleep. I opened the box to find a cheap China made clock and a used adapter that does not even match this clock! I will not be placing a second order and hope to be reimbursed. Scammed.
10 March 2026
Unprompted review
Reply from Rakuten France
Hello Samantha,
I am sorry to hear about this situation, and I would like to review your file as soon as possible to understanding what happened.
In order to assist you, could you please provide me with the reference number for the transaction in question via our Trustpilot form?
I remain at your disposition.
Elisah,
Rakuten France Team
Édit : We have emailed you the procedure for returning the item and receiving a refund. Please reply to the email sent on 03/10/2026 so that we can continue processing your request.
Reply from Rakuten France
Merci beaucoup pour votre enthousiasme, Juste, votre satisfaction est notre plus belle récompense.
Christine - Equipe Rakuten France
Reply from Rakuten France
Merci Victor pour votre confiance et votre satisfaction concernant la qualité des produits accessibles sur notre site.
Marie - Equipe Rakuten France
Reply from Rakuten France
Merci beaucoup Juan Miguel pour votre confiance et votre bel enthousiasme envers notre service, nous restons à votre écoute pour vous satisfaire pleinement.
Julie - Equipe Rakuten France
Reply from Rakuten France
Merci Arnaud pour votre enthousiasme, votre satisfaction est notre plus belle récompense.
Marie - Equipe Rakuten France
First time using Rakuten so wasn't sure…
First time using Rakuten so wasn't sure but everything worked out great. Got my products in time with no issues (shipping to Spain).
6 November 2025
Reply from Rakuten France
Merci Teodor pour votre confiance et votre retour positif sur la rapidité et la fiabilité de notre livraison en Espagne. Julie - Equipe Rakuten France
gooood website and App
28 September 2025
Reply from Rakuten France
Merci beaucoup pour votre retour positif sur notre site et notre application, nous sommes ravis qu'ils vous plaisent ! Christine - Equipe Rakuten France
satisfied guarantee
Item was advertised as “new” by a Rakuten seller.
I received a used console with missing original factory screen protection foam.
This means the product had been opened and handled, so it was not new as described.
I requested a return under the Money Back Guarantee (“if it does not suit you”), but my claim was closed and not honored.
Very disappointed with how this situation was handled.
6 February 2026
Unprompted review
Reply from Rakuten France
Hello,
I am sorry to hear about this situation and would like to review your file as soon as possible to understand what happened.
In order to assist you, could you please provide me with the reference number for the transaction in question via our Trustpilot form?
I remain at your disposal.
Lucie,
Rakuten France Team
EDIT : An email Concerning this situation was sent to you today. We invite you to give it your due attention.
Good services and always care about the…
Good services and always care about the customers
19 February 2026
Reply from Rakuten France
Merci pour votre fidélité et votre confiance en notre service client toujours à votre écoute. Christine - Equipe Rakuten France
Easy to use and great prices
Easy to use and great prices. 100% percent secure. Totally recomendable.
16 December 2025
Reply from Rakuten France
Merci Mirian pour votre retour positif sur la simplicité d'utilisation et nos prix attractifs, nous sommes ravis que vous vous sentiez en sécurité avec nous.
Julie - Equipe Rakuten France
A good choice of sellers and prices…
A good choice of sellers and prices available. The seller was honest and gave good advice rearding the camera and lens that I purchased. I'm very satified.
12 February 2026
Reply from Rakuten France
Merci beaucoup Stéphanie pour votre confiance et votre retour positif sur la qualité des conseils et le choix des vendeurs disponibles sur notre marketplace.
Julie - Equipe Rakuten France
Produit conforme à la description.
Produit conforme à la description.
Service rapide.
Top je recommande
17 February 2026
Reply from Rakuten France
Merci Joëlm pour votre recommandation et votre confiance, nous sommes ravis que le produit conforme et la rapidité du service vous aient satisfait.
Julie - Equipe Rakuten France
Site efficace beaucoup de promotion .
Site efficace beaucoup de promotion .
Prix attractif
6 February 2026
Reply from Rakuten France
Merci Rachid pour votre avis, nous sommes ravis que notre site et ses promotions attractives vous plaisent.
Julie - Equipe Rakuten France
Simple and informed purchase
Both Rakuten and the seller provided order and shipping status updates at all times.
Simple process.
Completely reliable.
12 February 2026
Reply from Rakuten France
Merci Emilio pour votre retour soulignant la fiabilité et la simplicité de notre processus ainsi que le suivi transparent de votre commande.
Julie - Equipe Rakuten France
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