Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... See more
Company replied
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Review summary
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Reviews shaping this summary
The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... See more
Company replied
This is our first house with a sprinkler system, also our first service! We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt t... See more
Company replied
Engineer arrived on site at 8 am as promised. Explained testing procedures and notified me when the fire alarm was tested (so that I could get the dogs out of the house). Payment is within 30 days of... See more
Company replied
Company details
Written by the company
FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing
Contact info
First Floor Suite B, Maple House, SA7 9LA, Swansea, United Kingdom
- 01792774085
- info@fpsfire.co.uk
- fpsfire.co.uk
4.8
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service as always
Excellent service as always! Turned up on time, serviced the system with no drama. Can’t ask for more!
3 January 2025
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Good afternoon & thanks for the positive feedback
Highly recommended.
Excellent service once again from Nathan at FPS. The system has been inspected annually since moving in and we've always had exceptional service from FPS. Their new service plans are also good for additional peace of mind.
12 December 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi Jamie thats great feedback thanks much appreciated
Efficient annual service
Arrived on time. Knowledgeable, friendly engineer who completed the service efficiently and thoroughly.
Would recommend.
11 December 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi Steve good afternoon and thanks for taking the time to share your views
Reply from FPS Fire- Fire Protection Services Ltd
Hi Lynette thanks very much for sharing your thoughts
Pleasant, friendly, professional.
Timely. Have a courtesy call in advance. Had plenty of time to talk through things I was clueless about and happy to accommodate working around the dogs. All in all, nothing to complain about. Will use again.
12 November 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi Adam good morning and thanks for your feedback
I'm very pleased with the service
I'm very pleased with the service. Nathan kindly explained all I need to know. I will definitely use the same service for the coming year.
6 November 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Monsay glad to hear that you had a good experience and thanks for your feedback.
Great first impressions
I'd booked a free consultation since I had no handover or advice whatsoever when buying a new build. We'd spent a few years being subtly aware that we're supposed to have some kind of maintenance done on the sprinkler system but had no idea where to go. Fortunately, the guys at FPS fire dropped a leaflet through the door pointing out a free visit to show us the ropes. We booked it, figuring we might as see how they fare for free before committing to their paid services.
We were visited by Tom. He was courteous, friendly and concise. Showed us everything we needed to know and came across supportive and eager. So much so that I decided to just buy into their maintenance service on the spot.
Keep this guy, FPS. He's doing you proud.
28 October 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Mr Boyt thankyou for the detailed review. Its much appreciated.
Really good knowledge and very…
Really good knowledge and very informative and professional throughout service and installation.
23 October 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi Daniel good morning and thanks for your positive review.
Tom is absolutely fabulous from FPS and…
Tom is absolutely fabulous from FPS and explained detailed about the Sprinkler system.
He visited in our new build Persimmon home. Highly recommended and worth booking for a visit.
19 October 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Aswin good morning and thanks for taking the time out to review Tom's visit
Easy booking and great value.
Great service from booking to completion of the inspection.
Received detailed report overnight to keep for Insurance cover.
Very pleasant and helpful engineer.
18 October 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi John good afternoon thats great to hear and thanks for the feedback
Really pleased with their service and…
Really pleased with their service and prices. Highly recommend
7 October 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi Michael thats great to hear & thenks for the feedback
We arranged the first call out with fps…
We arranged the first call out with fps to come show us how to use the sprinkler system and tell us how it works. The young boy was very polite and very knowledgeable. We then arranged our service while the boy was here. We had to cancel one and they were very accommodating over the phone getting another appointment booked for the following week. The gentleman who came and service the system was really good in and out in no time at all. No complaints what so ever
1 October 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Jonathan thanks for taking the time to provide a detailed account of your experience.
Reply from FPS Fire- Fire Protection Services Ltd
Hi Carol good evening and thanks for your feedback. Much appreciated.
New home sprinkler system - explained in detail
Tom from FPS visited to explain the Sprinkler system in our new Persimmon home. The insight and explanation was far more detailed than could be taken from the documentation supplied in the Welcome pack, so a visit is certainly worth booking.
22 August 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Thanks for taking the time and trouble to provide some feedback. Much obliged
Nathan arrived early by arrangement and…
Nathan arrived early by arrangement and did a very thorough inspection. He was very pleasant and helpful.
19 September 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Alan good morning and thanks for your feedback
Reply from FPS Fire- Fire Protection Services Ltd
Hi Joe thanks for the feedback.
Customer care visit from Tom at FPS
Customer care visit from Tom at FPS. Great service, explained the system and showed how to isolate incase of an emergency
20 September 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Ian good evening & thanks for your feedback. Much appreciated.
Tom Gwinnett was great
Tom Gwinnett was great, really easy to talk to and now understand how the system works
18 September 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Tom good afternoon and thanks for taking the time to provide feedback
Tom visited for a complimentary usage…
Tom visited for a complimentary usage demonstration and he was brilliant! Very informative and also said he would do a further check to ensure we had the correct parts. Couldn’t be happier with the service
15 September 2024
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Conor good afternoon and thanks for taking the time to leave feedback for toms visit.
Very Efficient and helpful
13 September 2024
Reply from FPS Fire- Fire Protection Services Ltd
Hi Debbie Good evening and thanks for taking the time to provide a review
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