The staff were absolutely brilliant, friendly and very helpful. However, just to make people aware, if you leave before your contract ends, for example, 2 weeks left to run, you will not receive a re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Professional service and meticulously clean premises as well as outstanding personnel to assist in ensuring storage of personal items feels like just a move from home to a new home at Fox during the m... See more
Company replied
Fox Storage does everything expertly. I used Fox International, Cwmbran for three separate moves of my personal furniture and belongings and their storage facilities. The logistics were perfectly co-o... See more
Company replied
An excellent service from a very friendly and polite team. They were very helpful throughout the move into temporary rented accommodation and made it all go as smoothly as it could. We will be using... See more
Company replied
Company details
About Fox Self Storage Ltd - Cwmbran
Written by the company
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
Contact info
Somerset Road, NP44 1QX, Cwmbran, Torfaen, United Kingdom
- 01633 488109
Fox Self Storage Ltd
4.5
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Service
Generally good experience using Fox. Good communication, transparent costs, arrived when they said they would and got the job done.
20 March 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you Sam for your feedback.
We are pleased to hear you had a good experience and that our communication, clear pricing and reliability all met your expectations. It is great to know the team delivered as promised and got the job done smoothly.
We appreciate you taking the time to share your experience.
Reply from Fox Self Storage Ltd - Cwmbran
Thank your for your great feedback Fay. We really appreciate it!
Lovely team and would highly recommend storage here
The team, especially Chloe, have been fantastic at the Cwmbran branch. Always so pleasant, friendly, helpful and nothing is too much. Sad that I no longer need storage. The only thing I will add (obviously this is out of the team’s hands) is the opening hours and being closed on a Sunday. Other than that, 5*
4 March 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your lovely feedback, Ciara. We’re really pleased to hear that Chloe and the team at our Cwmbran branch have been so pleasant, friendly and helpful throughout your time with us. We’ll be sure to pass your kind comments on to them.
We also appreciate your feedback about the opening hours. While this is set at a wider level, it’s helpful for us to hear and we’ll make sure it’s shared with the relevant team.
Thank you for choosing us for your storage, and we wish you all the best for the future.
Flawless
Flawless customer service and a pleasure to deal with at every level of the business.
2 March 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your fantastic feedback. We’re so pleased to hear you found the service flawless and that it was a pleasure dealing with the team at every level of the business.
We really appreciate you taking the time to share your experience.
An excellent service
An excellent service from a very friendly and polite team. They were very helpful throughout the move into temporary rented accommodation and made it all go as smoothly as it could.
We will be using them again in a few months when we buy into our final home
23 February 2026
Reply from Fox Self Storage Ltd - Cwmbran
Hi Richard,
Thank you for your kind feedback. We’re so pleased to hear the team provided a friendly, polite and helpful service while you moved into your temporary accommodation.
We know that moving in stages can add extra pressure, so it’s great to know everything went as smoothly as possible. We’ll look forward to helping you again in a few months when you move into your new home.
Wishing you all the best with the next steps, and thank you for choosing Fox.
Reply from Fox Self Storage Ltd - Cwmbran
Thank you Malcolm. We really appreciate your review and feedback.
Excellent customer service
Excellent customer service, very friendly and good prices. Very secure storage.
3 February 2026
Reply from Fox Self Storage Ltd - Cwmbran
Hi Jennefer, thank you for your kind feedback! We’re happy to hear you had a great experience with our friendly team, competitive pricing, and secure storage. We appreciate you choosing Fox Self Storage Cwmbran.
Clean and well kept storage facility
Clean and well kept storage facility. Good choice of unit sizes available. Staff extremely friendly and helpful. Highly recommended.
1 December 2025
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Michael. We are pleased to hear that you found the facility clean and well kept and that the range of unit sizes suited your needs. It is great to know that our staff were friendly and helpful. Your recommendation is much appreciated, and we are very glad you chose Fox Self Storage.
Clean and tidy storage facility
Clean and tidy storage facility, with a great introductory offer
2 January 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Sarah. We are pleased to hear that you found the storage facility clean and tidy and that the introductory offer worked well for you. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Cwmbran branch
The lady who works in your Cwmbran facility is very friendly and helpful.
18 December 2025
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your feedback. We are delighted to hear that Chloe at our Cwmbran facility was so friendly and helpful. We will be sure to pass on your kind words to her. Your comments are much appreciated, and we are glad you chose Fox Self Storage.
First class friendly service from start…
First class friendly service from start to finish..
24 November 2025
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, David. We are very pleased to hear that you received a first class and friendly service from start to finish. Your feedback means a great deal to us, and we are glad you chose Fox Self Storage Cwmbran
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Douglas. We are pleased to hear that you were happy with the people, the service and the convenient location. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Chloe was a great help filling in the…
Chloe was a great help filling in the forms online, she went and measured the unit for me to make sure my sofa’s would fit, very pleasant and helpful.
13 November 2025
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Bob. We are so pleased to hear that Chloe was such a great help with your online forms and that she took the time to measure the unit to ensure your sofas would fit. It is wonderful to know you found her pleasant and helpful. Your feedback is much appreciated, and we are glad you chose Fox Self Storage.
Great service and support.
6 October 2025
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Patrick. We’re so pleased to hear that you were happy with the service and support you received. Your feedback means a great deal to us, and we truly appreciate you choosing Fox Self Storage.
Very good.
Very useful to be able to rent a storage space when I needed one. Nice people. Clean premises. Lift and trolleys available.
22 September 2025
Reply from Fox Self Storage Ltd - Cwmbran
hank you very much Peter for sharing your feedback. We are delighted to hear that you found the storage facilities clean and convenient, with everything you needed on hand. It is also great to know our team made a good impression. We really appreciate your comments and it was a pleasure to support you.
Excellent customer service from…
Excellent customer service from friendly staff. The date is approximate
18 August 2025
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your lovely feedback! We’re so pleased you found our team friendly and the service excellent. It means a lot that you took the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.