Most of this order was plates. It would have been very useful for at least one of the online images of each item to show it being held by a hand, so as to get some intuitive sense of its size. Lik... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kept informed, packaged arrived on time, in excellent condition & contents exquisitely wrapped & displayed inside the box. The items are gifts, I was tempted to keep them for myself! Thank you for... See more
Company replied
Really lovely, friendly company with beautiful products. I had a stock query and immediately got a reply. My order arrived quickly and was really well packaged. Will definitely use Foundland again!
Company replied
A wide range of unique and stylish, high quality products to chose from. Website is easy to use and delivery was quick. The real highlight is the packaging though. I felt like a child on Christmas da... See more
Company replied
Company details
Written by the company
Foundland is a London-based store offering Japanese and Korean gifts, homewares, and design-led finds from around the world.
Contact info
98 Weston Park, N8 9PP, London, United Kingdom
- hello@foundland.com
- foundland.com
Delivery very fast and packing is…
Delivery very fast and packing is perfect, product came safe in excellent condition.
29 April 2025
Reply from Foundland
Great to hear Chris, thank you!
A perfect gift.Well packaged and beautifully wrapped…
Well packaged and beautifully wrapped inside. I love the wax seal.
22 April 2025
Reply from Foundland
Thank you Kaye!
Prompt delivery and beautifully packed
Prompt delivery and beautifully packed. One item was for a present and I didn’t need to wrap it ! Thank you
24 March 2025
Reply from Foundland
Thank you so much Rhona!
Reply from Foundland
Thank you Natalie!
Reply from Foundland
Thank you so much!
Reply from Foundland
Thank you so much Raymond :)
Reply from Foundland
Thank you Paula!
Carefully curated collection of beautiful things
This was my first order and I am delighted! Each item was beautifully wrapped and there was even a lovely wax seal on the packing box making each little thing feel special - a real treat. It feels like a very carefully curated collection of beautiful things and I’ll definitely be making regular visits to and purchases from the website. Thank you.
21 March 2025
Reply from Foundland
Thank you for taking the time to write such a lovely review Tina :)
I had a decent experience with…
I had a decent experience with Foundland. They offer unique items, and the care in packing is appreciated. My order arrived quickly and thoughtfully wrapped. While I haven't tried the gift items myself, the presentation looked good. A reasonably solid service overall with room for improvement.
21 February 2025
Unprompted review
Reply from Foundland
Thank you for the review Zeya. Your review sounds very positive but you've given just 3 stars. What could we have done differently to get 5?
delivered swiftly and in beautiful packaging
bought as gifts so haven't opened but items were delivered swiftly and in beautiful packaging <3
11 March 2025
Reply from Foundland
Thank you for your feedback! We're delighted you enjoyed the swift delivery and beautiful packaging, and we hope the gifts are a hit when opened.
Great products for my cat lovely friend
7 March 2025
Reply from Foundland
Thank you for the kind words! We're so glad our products are a hit :)
The ceramics I ordered were delivered…
The ceramics I ordered were delivered promptly and in perfect condition.
6 March 2025
Reply from Foundland
Thank you for your positive feedback! We're delighted your ceramics arrived safely and quickly :)
"Exemplary" is the word that comes to…
"Exemplary" is the word that comes to mind. Every detail was impeccable from Foundland —from the box seal to the exquisite wrapping, the perfectly thought-out packaging, and the handwritten card. We absolutely loved it!
6 March 2025
Reply from Foundland
Thank you so much for your wonderful review! We're thrilled you enjoyed every detail of your experience and truly appreciate your kind words.
Reply from Foundland
Thank you so much Maisie!
Easy ordering,very prompt delivery as…
Easy ordering,very prompt delivery as order was for an imminent birthday present!
20 February 2025
Reply from Foundland
Thank you so much Christine!
Amazing customer service when I wanted…
Amazing customer service when I wanted to add to my order I got a fast reply.
Lovely products as always and packaged really beautifully in the box.
12 February 2025
Reply from Foundland
Thank you so much Becks!
I ordered one item last month in…
I ordered one item last month in January but I haven’t received it yet.
That’s so bad
3 February 2025
Reply from Foundland
Hi Masako,
We're really sorry to hear that you haven't received your order yet. We always aim to provide the best service (as you'll see from other reviews) and would have loved the opportunity to help resolve this for you. Please get in touch with us directly at hello@foundland.com so we can look into this right away.
As a small business, reviews like this can have a big impact, and we truly value open communication so that any issues—often related to courier delays—can be sorted out promptly. We appreciate your feedback and look forward to resolving this for you, and hope that you might reconsider leaving this review.
Thank you
Arthur
Unique items, fantastic customer service!
Unique items, fantastic customer service!
Looking for different birthday gifts for my husband and Foundland delivered! Good choice, beautifully packaged and delivered quickly - what's not to love!
15 January 2025
Reply from Foundland
Thank you for this lovely review Adelle!
My gorgeous tiger arrived perfectly…
My gorgeous tiger arrived perfectly gift wrapped. I love him
13 January 2025
Reply from Foundland
Thank you so much Wendy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.