Our 40kg boy had double ACL surgery we were already giving him hemp oil (due to a shoulder limp), compared to other dogs in rehab, he recovered twice as fast. We decided to keep giving it to him perma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick delivery, product is working on calming our dogs and relieving some joint pain. Dogs are displaying better movement and overall general happiness. One thing that could be improved is the eye... See more
We ordered the Simply Seaweed via regular post and it arrived three days later so really happy with our second purchase from Fortune Paws! The free samples that arrived with both orders was the ici... See more
I cannot recommend fortunate paws enough! Not only are their products amazing - the hemp seed oil, the hemp seed oil treats, the paw balm and the meal toppers, but Monica and Mark are absolutely lov... See more
Company details
- #5 of 12 best companies in Pet Supply Store
Written by the company
Providing quality products for your pets quality of life. We care about you and your pet, which is why we always keep our costs low and pride ourselves on our customer service. If you have a question, get in touch, we are always willing to help where we can.
Contact info
Australia
- fortunatepaws.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and great service and…
Great products and great service and highly recommend them! I use a few of their products but their anxiety chews are a winner, especially with our ageing dogs, one who has the start of dementia. Keeps them calm through storms and helps her when she is having a bad day with her dementia. Thanks fortune paws 😊🐶🐕🦺🎉
Very prompt postage and delivery.the…
Very prompt postage and delivery.the products are excellent from a company that obviously cares. The hemp chews seem to help my terminal Ill Husky bosun (cancer) to manage his pain. Yes I recommend this company.
Highly Recommend Excellent Service and Product
Dealing with Fortunate Paws was a pleasure. The item arrived in very quick time especially considering it came from WA to NSW in the pre Xmas week. Ordering was easy and the communication and follow up from them was excellent. The Hemp Seed Oil I purchased has made a very noticeable difference to my six year old staffy and her mobility without showing signs of pain has greatly improved. Many thanks for your great service including the sample treats:)
First Class Service and Products
First Class Service and Products - was delivered super quick even in the Christmas rush. Ordered more Hemp Oil for our old Arthritic GPS who has turned from great discomfort sleeping and walking to now jogging on the beach and swimming. I've already recommened Fortunatepaws to family for their pets.
Won't find a better business!
Ease of ordering, fast dispatch and superior customer service. Won't find a better business to buy from.
Product was revolting in taste!
Product was revolting in taste!
My dog refuses to take it and I don't blame her as I even tastes it , no flavour and made me nearly throw up . A flavour needs be added fast to this product. I even bought the 3 pack as it was on special whilst waiting for the first bottle because the reviews were great so I invested in more. Big mistake now I am stuck with a package of 3
My dog was licking his paws until they…
My dog was licking his paws until they would bleed, and had very sore ears ,I took my dog to be checked numerous times and the symptoms would go away and as soon as I finished the medication within a week it was as bad as it had been before , until I tried the Hemp oil and paw protect healing balm, he no longer has sore paws or ears , I took my dog to be groomed and the groomer was amazed at the change in him in such a short time.
Thank you so much Fortunate paws
My dog is the most relaxed ever since…
My dog is the most relaxed ever since he’s been on hemp oil. He’s not chewing like he used to. He sleeps through the night now and he also sleeps in a bed at my feet when I’m in the office instead of whinging to come up. He is so happy and so am I
Great product our elderly Toby could…
Great product our elderly Toby could not live without his Hemp Seed Oil has made a huge impact to the quality of his life. Came fast no hassles
Works well my dog seems much calmer and…
Works well my dog seems much calmer and her skin is much better too.
Fast efficient service from ordering…
Fast efficient service from ordering online to delivery of great product that my two fur babies love🐾
Repeat purchase of the Hemp Oil
Repeat purchase of the Hemp Oil. It has helped my Maremma greatly. Great service always.
Our boy is 6 years old but suffers from…
Our boy is 6 years old but suffers from bad arthritis and didn’t have the best puppy start from his Mum so he has some other bone issues. The hemp oil and other products have been the best thing ever for our boy. His pain free throughout the day and has even started jumping into the 4x4 to go on trips again. Couldn’t recommend this enough.
First time buyer
First time buyer.
Thank you for a quick and friendly costumer service. The products i ordered for my 11 years old dog enjoy taking the hemp soil.
Would purchase again.
Absolutely recommend this oil to…
Absolutely recommend this oil to everyone that has dog/cats. It has helped my 10 year old heaps so thank you ❤️
We ordered the Simply Seaweed via…
We ordered the Simply Seaweed via regular post and it arrived three days later so really happy with our second purchase from Fortune Paws!
The free samples that arrived with both orders was the icing on the cake!
Great service, Aussie owned business and great prices ticked all the boxes for us, won’t shop anywhere else from now on.
Thanks so much Fortunate Paws for the outstanding service!
What a great family business this is
What a great family business this is, not only did it only take 5 days to get my order from WA along with some free samples to try. This is the only place im buying from now on.
Thank you so much
10/10 delivery was impeccable
I haven't had long enough to rate the actual products (so far so good) the dogs are much more chill but 10/10 for delivery, packaging and the lovely free samples for my pup's ordered it Friday afternoon and it was here Monday!
Awesome!
Wow, what amazing customer service Fortunate Paws offers. Firstly, the items I purchased were eligible for a bulk discount which I wasn’t aware of and I was then given a refund for the difference. The package arrived very quickly from the other side of the country and they included a lot of info, a personal card and some samples. Such a great service and amazing care for their customers. 10/10 rating. Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








