Morgan & Morgan Reviews 

175
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were let down by their experience overall. Many customers reported extremely poor communication, with calls and messages often unanswered, hindering updates or attorney contact. People frequently expressed disappointment with claims handling, noting a tendency to drop cases perceived as difficult or not financially substantial. Reviewers also described staff, including paralegals and lawyers, as unprofessional, careless, rude, and difficult to work with. However, some customers noted positive interactions, describing staff as respectful, kind, and going above and beyond to meet their needs. A few others felt the firm performed well, successfully securing disability approvals or demonstrating effective case handling.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers expressing dissatisfaction with the professionalism... See more

Claim

Clients share negative opinions on claim, with many expressing dissatisfaction regarding delays in receiving... See more

Service

Reviewers highlight negative aspects of service, expressing significant disappointment with the firm's... See more

Customer service

Users describe negative interactions with customer service, citing poor communication and unprofessional... See more

Customer communications

People report negative experiences with contact, with many reviewers expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me. Big disappointment in this firm. Can't speak for other... See more

Company replied

Rated 1 out of 5 stars

Very misleading (HEARTFELT) radio advertisement had me going. Totally disappointed with their lack of effort to seek compensation for an accident which has led to devastating effects. They are... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


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1.4

Bad

TrustScore 1.5 out of 5

175 reviews

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1.4

All reviews

(175)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible experience with using Morgan…

Horrible experience with using Morgan and Morgan. Was involved in a car crash where a tractor-trailer pulled out in front of me totaled my car but, I only had liability insurance on my vehicle so, I hired Morgan and Morgan and all they were concerned with was my personal injuries which was minimal about a year later I took a settlement for $35,000 from the tractor-trailer insurance company. But, I only walked away with $4400 after all their attorney junk fees and they didn't help me at all with my vehicle damage to my car which was totaled and I got zero dollars for the vehicle I would have been better off just dealing with the tractor trailer insurance co.
Absolutely the worst experience ever.
Lee Bowling in GA

1 April 2025
Unprompted review
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Reply from Morgan & Morgan

We’re sorry to hear about your experience. Morgan & Morgan is a personal injury law firm, and while we focus on injury claims, we understand the frustration when property damage is involved. All fees are outlined in the settlement agreement, but we’d be happy to review your concerns with you directly. Please feel free to contact us at CX@forthepeople.com.
Thank you,
Client Experience Department

Rated 1 out of 5 stars

I was in an auto accident on April 7

I was in an auto accident on April 7, 2025, Morgan and Morgan started working on the case but in two weeks I get a call from the case manager telling me they can not get any money for my injuries to my spine. The case manager was unprofessional by telling me you have to live with the pain and I am wondering if I can sue them for the unprofessional behavior. This case manager said the lady who hit me had no body damage on her insurance but when I had liability I had body damage so I feel the case manager did not want to do a thing for my case. This case manager does not deserve her job if she going to be unprofessional in it.

7 April 2025
Unprompted review
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Reply from Morgan & Morgan

Joseph, we're very sorry to hear about your experience and the pain you're going through. Your concerns about the communication and handling of your case are important, and we recommend contacting our Client Experience Department directly so we can review the situation thoroughly and work toward a resolution.

CX@forthepeople.com

Rated 2 out of 5 stars

The experience was not good at all.

28 April 2025
Unprompted review
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Reply from Morgan & Morgan

We’re sorry to hear that your experience did not meet expectations. We take all feedback seriously and would appreciate the opportunity to learn more about what went wrong. Please feel free to contact us directly so we can address your concerns.
Client Experience Department
cx@forthepeople.com

Rated 1 out of 5 stars

I had great hope's and expectation's that crashed! May 2024

May 2024, I enlisted the professional services of Morgan & Morgan. They accepted my case because of a finger amputation,(Osteomyletis) and assured me that I had nothing to worry about with their professional's on my case. I filled out the necessary form's for them to do their job's effectively. By January 2025, they were calling me asking me to fill out more duplicate form's for the V.A.! They screwed my case up so bad, that I actually wished that I had went to another Attorney. The excuses I received were, "We couldn't find your Cousin's Insurance Policy because he was a Former Federal Prison Guard with "BLACKED OUT INFORMATION!" The next excuse I heard was that there wasn't enough money on my Cousins' Home Insurance Policy for it to be worth their while! There is nothing personal here, just my 1st and last experience this Law Firm that claims thing's that they????? "I actually believed in them!" Now I don't!

3 January 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking the time to share your experience. We’re truly sorry to hear that your time with our firm did not meet your expectations, especially during what we understand must be a very difficult and personal situation.

Please know that we take all feedback seriously, and we never want any client to feel unheard or unsupported. Your concerns regarding communication, documentation, and case handling are important to us, and we’d like the opportunity to review what happened in more detail.

If you’re open to it, please contact us.

Client Experience Department
CX@forthepeople.com

Rated 1 out of 5 stars

Morgan and Morgan for the people that's…

Morgan and Morgan for the people that's a joke for the money more like it and only if it's big bucks I had the pleasure of dealing with scatter brain summer and and attorney foot I tripped on city maintained sidewalk and saw stars I ended up going to the er they said I had a fractured skull well I got in touch with anyway I tried to stay in touch couldn't get them to call me back summer went so far as to say when they would be filing with the city then I finally got a hold of her replacement no surprise she was replaced foot should go too anyway they come up with so lie about I didn't send pictures we discussed them anyway a few months later they sent a letter dropping my case think I will send a letter to the board that oversees attorneys at their worst gotta go I get angry every time i think about the way I was treated

15 May 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Kimberly, we're sorry to hear about your experience and understand your frustration. While we strive to assist as many clients as possible, some issues may require different avenues. We appreciate your feedback and hope you find the support you need. Thank you for sharing your thoughts with us. Client Experience Team – cx@forthepeople.com - (888) 488-0018

Rated 1 out of 5 stars

M&M or Posner & Cords stupidity

our slip/fall case was turned over to Posner and cord have done nothing in the last year. I wish President Trump could teach them a lesson. It's not fair for someone to lose out on money they could use for medical issues. Now its too late for someone else to take the case. Karma will prevail. They will understand what we have gone thru one day when they themselves have been hurt.

2 May 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Jo, Allow us to take a closer look at this for you. Please contact us at CX@forthepeople.com with your information so we're able to best assist you. Thank you. Client Experience Department

Rated 1 out of 5 stars

Mark Padderson and Carl were my legal…

Mark Padderson and Carl were my legal team some guy named Bengerman Kofman they are losers should be a a low-end firm wait they are, I will never use Morgan and Moran again rofl

3 February 2025
Unprompted review
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Reply from Morgan & Morgan

Hello Jerrett, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. I do see you engaged in a conversation with Mark on Tuesday. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can help. -Client Experience Team

Rated 1 out of 5 stars

Can I do a minus one star

Can I do a minus one star. They are advertising on TV, Internet and the definitely DO NOT do what is advertised. Five thumbs down

21 March 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Claudia, Allow us to take a closer look at this for you. Please contact us at CX@forthepeople.com with your information so we're able to best assist you. Thank you.

Rated 1 out of 5 stars

After 7 months Morgan and Morgan…

After 7 months Morgan and Morgan decided my claim wasn’t worth their efforts. Now because of the delay in filing no one will accept the case. Not because it’s not valid but because they carried it so long and dropped it. The attorney who was handling it no longer works for. M&M.
Clearly not at fault for this accident ( witnessed by highway patrolman) guess for the people only applies to how much they can get.

9 August 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Ralph, we are so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. Client Experience Department-cx@forthepeople.com/ 888-670-2630

Rated 1 out of 5 stars

Still waiting for my settlement

SO HERE WE ARE ONCE AGAIN. I HAD A MEETING WITH MY LAWYER WALEED RISHEQ.FEBRUARY 27, 2025.WHO WORKS FOR MORGAN AND MORGAN..NEEDLESS TO SAY IT DIDN'T GO WELL. I ASKED FOR SOME PARTICULARS. AFTER I HAD TIME TO THINK . I SENT HIM A EMAIL STATING THAT I HAD CHANGED MY MIND AND THAT I WANTED THEM TO JUST TAKE CAR OF MY LIENS AND I WOULD TAKE CARE OF ANY OUTSTANDING BILLS. I HAVE CALLED AND SENT A FEW EMAILS TO NO AVAIL.HE DIDN'T RESPOND MY REQUEST AT ALL. SO I PAYED. THE OFFICE A VISIT THIS MORNING. I WAS TOLD THAT HE WAS STILL WORK ON OUTSTANDING LIENS. WHEN I WAS TOLD THERE WASN'T ANYMORE. I WAS ASKED TO LEAVE THE OFFICE . I WAS TOLD THAT HE WASN'T GOING TO WORK ON MY SETTLEMENT BECAUSE HE HAD MORE IMPORTANT THINGS TO DO . UNLESS THIS IS HOW MORGAN AND MORGAN TREATS THEIR CLIENTS. AND NOW IT HAS BEEN 2 1/2 MONTHS SINCE MY SETTLEMENT. AND THEY HAVE BEEN PAID. BUT I HAVE TO WAIT BECAUSE THEY HAVE MORE IMPORTANT THINGS TO DO... I NEVER THOUGHT I WOULD BE GOING THROUGH THIS.... THANKS FOR NOTHING MORGAN AND MORGAN

10 March 2025
Unprompted review
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Reply from Morgan & Morgan

Hi Gloria, Thank you for your feedback. Upon reviewing your file, I see that you have been in communication with Waleed most recently as of this morning. We are sorry to hear that you feel your experience has been unsatisfactory. However, I can assure you that we have been maintaining professionalism and doing everything we can to finalize your claim. If you would like to discuss this matter further, please don’t hesitate to reach out.
We appreciate your patience, and we hope you have a great day. -Client Experience Team

Rated 1 out of 5 stars

My adult daughter was traveling in…

My adult daughter was traveling in another state when she was hit by a car, in a crosswalk, on a green light, by a fully insured motorist, caught on camera by the police, and severely injured. When I called Morgan and Morgan all the person who answered could ask me was, “how badly is she hurt? We need to know how badly she’s hurt. Does she have a spinal injury? If so, how bad is it?.“ I kept trying to explain that she was still in the ER that I wanted them to take over immediately, but I could not get a response. I had to call someone else. I was very, very upset and very disappointed in a company that I assumed was great.

4 July 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you felt during this difficult time. Our goal is always to provide clear, compassionate support to clients in urgent situations. We deeply apologize if our initial response did not meet your expectations, as we understand the importance of prompt action. We would never want you to feel that your concerns were not being heard.
Please know that we take your feedback seriously and strive to improve our communication processes. We wish your daughter the best moving forward.
-Client Experience Team

Rated 1 out of 5 stars

I tried to give zero stars!!

I tried to give zero stars!!!

The company is trash to put it lightly. I spend 3 months with them on a dog bite incident and am told they are no longer representing me. I feel it's because my case is not LARGE ENOUGH. BEWARE!!!!

11 January 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

We are so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. -cx@forthepeople.com

Rated 1 out of 5 stars

Morgan & Morgan is FAKE!! DON'T WASTE YOUR TIME!

Your company is the worst I have ever dealt with! You show the ads talking about the little guy and "No Body is a No Body" and that is all a smoke screen! I experienced more frustration dealing with Morgan & Morgan than dealing with the accident itself.
How can you say that every case is important when my first call to Morgan & Morgan was on 2/4 and I just got to talk to my assigned attorney(Christina Vinson) TODAY 2/24 (20 days later)!!
And to add insult to injury, when I asked for my case to released from Morgan & Morgan, Christina happily said yes and email me a letter stating that Morgan & Morgan HAS REGRETFULLY DECLINED REPRESENTATION!
SHE MADE NO EFFORT TO MAKE IT RIGHT!!!!

24 February 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve. 
We wish you the best moving forward.
-Client Experience Team

Rated 1 out of 5 stars

My 72 old wife had a slip and fall

My 72 old wife had a slip and fall from water on the floor in a dark area of a resturant caused by the ice machine while going to the ladies room. She called Morgan and Morgan and two days later the attorney called back and said he couldn't take the case but would put her in touch with someone who could represent her. He never called back. Morgan and Morgan commercials are all bull crap. One commercial states he called a client back after hearing his voice mail. Again crap. John Morgan doesn't receive his calls, try calling him personally. My wife went to another attorney who said Morgan and Morgan wasn't living up to their commercials. Mean while my wife went thru extensive therapy for her damaged hip. There should be some accountability of misleading commercials by Morgan and Morgan.

13 February 2024
Unprompted review
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Reply from Morgan & Morgan

James, we’re sorry to see that your experience didn’t meet your expectations. We value all input and are here to improve. If you have any specific concerns, sharing them would help us enhance our service. Please reach out to us at Client Experience Team – cx@forthepeople.com - (888) 488-0018.

Rated 1 out of 5 stars

Smoke and mirrors, borderline scam

They do not answer client emails. Case managers do not answer calls or call back. Calls to Customer Experience line get disconnected or ignored. Transfers to other departments don't pick up. If I didn't know any better, I would think this was a straight-up scam for collecting personal information.

9 January 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration. Please know that we take your concerns seriously, and we will review the matter thoroughly.

If you'd like to discuss this further, please feel free to contact us at cx@forthepeople.com. We are committed to assisting you to the best of our ability.

Rated 1 out of 5 stars

Very Dissapointed with the Lies, BS, Smokescreens, Dead Ends

My case took 51/2 years to Settle. Had 5 Different Attorneys! The first one I requested a new one because of his "can't do" attitude. The next 2 were fired. The 4th one quit. As did my 5th one right after my settlement (but before I was PAID). The 10 times I tried to contact John Morgan (5 by phone and 5 by email) he never once returned my call or made an attempt to answer my emails. One time I called MY Attorney in December and I didn't hear back until May only to find out he was one of the quitters. The majority of times when I heard back it was always lies, BS, smokescreens dead ends, outright misinformation always blaming someone else, never their fault, NEVER an apology or admitting their mistakes. Whenever one of their ads comes on I can't help yelling BS and liars, and so do anyone I talk to. Other people tell me they have had the same experience. I don't want anyone else to go through the same experience, heart-breaks and set backs that I did for 5 and a half years! If I had to I would rather go to court on my own then use Morgan and Morgan they are that useless! They can't even lie convincingly to their clients or on TV. If you use Morgan and Morgan you WILL be disappointed and WILL leave money on the table, DO NOT be fooled or taken in by anything they say or do in their commercials.

10 May 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Thank you for your feedback. We sincerely apologize for your experience and understand your frustration. We strive to provide excellent service, and it's clear we fell short in your case. We take your concerns seriously and will review your experience internally to improve our processes moving forward.

Client Experience Team
CX@forthepeople.com

Rated 1 out of 5 stars

No Justice

These guys are not really about justice. They are about profitability. Several months ago I sustained a serious injury at a hotel in Mexico City, an injury that has left me crippled for a long time to come. An injury that was clearly the result of negligence on the part of the hotel. But Morgan & Morgan refused my case. Instead, they redirected me to a Florida Bar hotline that recommended a different local attorney whose advise was that I post a negative review to see if they would be willing to offer a financial compensation. That’s the kind of justice Morgan & Morgan espouses. They are a fraud. Ready to exploit the cases that will bring them the easy buck, but not concerned about justice at all.

Addendum. I have since been contacted by M&M and the response was the same. Sorry, we can't help you. Go find another lawyer. No real reason given.
But it is probably because my injury occurred in Mexico City. They are not interested in representing such cases. Their business model is not to seek justice, but to exploit the easy cases that will bring them an easy profit.

29 August 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Robert, thank you for your feedback. We sincerely apologize for your experience. There are several factors we evaluate when determining whether we can take on a case, and we carefully consider all potential avenues for legal representation in the process. Unfortunately, for legal reasons, we are unable to provide specific details as to why we cannot take on a claim. In some instances, it may simply be because the case falls outside of our scope. As we continue to grow as a law firm, we are committed to improving our services. Thank you for sharing your thoughts.
Client Experience Team
cx@forthepeople.com

Rated 2 out of 5 stars

Morgan and Morgan is not moving in good faith

Morgan and Morgan is not the only company I have called who is covering for Big Pharma. This company is not moving in good faith.
Warning: Never disclose to a pro se attorney the details of your case before you sign any agreement. Also. Never give feedback until you get an answer yea or nay. Don't let them leave you hanging and waste more of your claim filing time

13 January 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

We are sorry to hear you are not satisfied with your experience. However, we regret that we are unable to confirm your information in our records with the information provided. Please feel free to reach out if you have any further concerns. -Client Experience 

Rated 1 out of 5 stars

Lost Case

Poor communication and too many case developers had my case fall through the cracks, over the years I've lost everything, and just got a letter stating they lost my disability case

22 December 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello, Thank you for sharing your feedback and we are sorry to hear about your experience. While we can’t discuss your case specifics in this forum, I do see your Case Developer has been attempting to reach you as recently as 1/17. If you have any questions or concerns, please don’t hesitate to reach out to us directly at Cx@forthepeople.com or 888-488-0018. We would be more than happy to address your concerns and provide the support you need Take care, Client Experience Team

Rated 1 out of 5 stars

DO NOT HIRE - THEY ARE CROOKS!!

I would never, ever use Morgan and Morgan again. I was in a car accident in September 2022. When I signed up, I was told the fee was 33%; I thought this was high but worth it. However, I later discovered that this 33% only applies to the first offer the insurance company makes. Then it jumps to 40%. This was a detail buried in the fine print that I missed, leaving me feeling misled and disappointed.

They 'lost' my file for three months. Then, I was given a paralegal (?) who told me so many different stories I had no idea what to believe. In total, I was bounced to three or four different lawyers, each time having to start over and explain my case from scratch. This simple case dragged on for over two years, causing me immense frustration and inconvenience. When the settlement was finalized, it took several months before I received my money. The insurance company paid them immediately. I knew that both the man who hit me and I had the same insurance companies, and I saw when the payout occurred.

I had to pester them for weeks. When I got the first payout statement, they shorted me about $10,000. I called several times and finally got that fixed. They would not make a direct deposit even though they say they do that in commercials so I had to drive to their office to pick up the check. They held back an additional $1,000 and explained that it was to cover any additional medical bills and that I would automatically receive it in a month. I waited six weeks and called them. Several times. They even promised to send the check to the Melbourne office overnight. That did not happen. It took me several more weeks to finally get the check from them, leaving me feeling ignored and disrespected.

They did not pay all my medical bills even though they insisted several times that they had. In fact, I received a document from them detailing what was paid, and this list included the unpaid bills. When I started getting letters from collection firms for these unpaid bills, I was furious. Just for grins and giggles, I checked my account today with my PCP and found they had not paid him for medical records, but they indeed charged me for them.

Do not waste your time or money. Morgan and Morgan do not communicate effectively; they switch you around with different lawyers, and you have to start all over. They hold onto your money with a tight fist, leaving you in the dark about the progress of your case and the status of your payments.

15 August 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Thank you for sharing your experience. We're sorry to hear about the challenges you faced with our legal team. We value your feedback and will address this internally to ensure better service in the future. Please feel free to reach out if you have any further concerns. -Client Experience

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