I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
Company replied
Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very positive experience with…
I had a very positive experience with FOREO’s Customer Care team.
My warranty claim was handled quickly and professionally from start to finish. The communication was clear, friendly, and transparent at every step, which made the whole process smooth and stress-free.
Thank you for the support and for standing behind your products. And big thanks to Tibor!
17 April 2026
Unprompted review
Reply from FOREO
Dear Maria,
Thank you very much for your wonderful feedback.
We are truly glad to hear that you had a positive experience with our Customer Care team and that your warranty claim was handled quickly and professionally.
It is especially great to know that the communication throughout the process was clear, friendly, and transparent, making everything smooth and stress-free for you.
We also truly appreciate your kind words for Tibor – we will make sure your recognition is shared with him and the team.
Thank you for your trust and for taking the time to share your experience.
Warm regards,
FOREO CC
My device was broken during warranty…
My device was broken during warranty time and I was able to claim a fully new one. Simple process and supportive service.
17 April 2026
Unprompted review
Reply from FOREO
Dear Thao,
Thank you so much for your feedback.
Providing a simple and supportive experience throughout the warranty process is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need any further assistance, we are always here for you.
Warm regards,
FOREO CC
Amazing customer service
Amazing customer service! My issue got resolved even though I had low hopes to have it fixed. Thank you, team Foreo!
7 April 2026
Unprompted review
Reply from FOREO
Dear Ksenia,
Thank you so much for your amazing feedback.
Turning situations around and finding the best possible solution for our customers is always our priority, and your words mean a lot to the whole team.
Thank you for your trust and support. If you ever need anything in the future, we are always here for you.
Warm regards,
FOREO CC
Fantastic customer service
Tibor was so helpful with my warranty claim. Tibor explained everything and sent step by step instructions for each stage. Claiming was quick and easy. Fantastic customer service.
8 April 2026
Unprompted review
Reply from FOREO
Dear Rebecca,
Thank you so much for your wonderful review!
We’re delighted to hear that Tibor was able to assist you with your warranty claim and make the process quick and easy.
Providing clear guidance and excellent support is exactly what we strive for.
We truly appreciate your kind words and your support.
Have a great day!
FOREO CC
Made in China Disappointing quality and poor customer support
I’m really disappointed with my experience with Foreo.
I bought one of their devices (FAQ 402 bundle) expecting good quality and durability, especially considering the price (£500)and the advertised 2-year warranty. Unfortunately, after a relatively short time of normal use, the device didn’t perform as it should.
When I contacted customer support, my concerns were dismissed as just “not seeing results,” rather than being properly looked into as a possible fault. My warranty claim was rejected, which was frustrating as I genuinely believe the product hasn’t lasted as it should (less than 2months)!
I also wasn’t comfortable with how the subscription side is handled. The additional paid features are only explained after you’ve bought the device and registered it in the app, which doesn’t feel very transparent.
Overall, I expected a lot more from a premium brand. Between the product quality and the lack of helpful support, it’s been a disappointing experience. Do not buy from this company! Not at this price! Cheap plastic made in China devices!
14 April 2026
Unprompted review
Reply from FOREO
Dear Dada,
We’re sorry to hear about your experience and that you feel disappointed with both the product and the support received.
We take all feedback seriously, especially regarding device performance and warranty assessments. Claims are always reviewed based on the information and materials provided, but we understand your frustration if the outcome did not meet your expectations.
We also appreciate your comments regarding transparency and will make sure this feedback is shared with the relevant teams for further review.
Thank you for taking the time to share your experience.
Kind regards,
FOREO CC
Peach 2 Foreo warranty claim service
I bought the Peach 2 Foreo nearly three months ago because I found a great deal through ShopBack. It worked perfectly at first, but then it stopped flashing. I hesitated to contact Foreo because I thought the warranty claim process might be long and complicated. However, when I finally reached out, their warranty service was excellent and the response was very fast. Marko was especially helpful and made the whole process smooth and easy. I’ll be receiving my new Peach 2 this month. Thank you so much for your support, Marko.
10 April 2026
Unprompted review
Reply from FOREO
Dear Yen Hai,
Thank you for sharing your experience!
We’re really glad to hear that everything was resolved smoothly and that our warranty process met your expectations.
It’s great to know that the support you received made the whole experience easy and reassuring.
Kind regards,
FOREO CC
Hello
Hello! My experience with the attention of Pamela and all her colleagues in Foreo, was excellent from the first day. I recommend the brand of all their products, they are more than excellent!
13 April 2026
Unprompted review
Reply from FOREO
Dear Martha,
Thank you so much for sharing your experience!
We’re really happy to hear that you received such excellent support and that you’re enjoying our products. Your recommendation truly means a lot to us.
Kind regards,
FOREO CC
Foreo Emea return ... sometimes things go wrong
I purchased a Foreo Emea which i really found to be a great product and beneficial to use. Unfortunately, it developed a fault after a month (as can happen) and i contacted the customer care department to point out my problem.
From the moment i made contact, Nady took on my case and guided me through the process to claim under the warranty and took care to ensure that this was a good experince and my new device is on its way ... a great representative of her company and a pleasure to deal with.
Thanks Nady for sorting this out for me.
13 April 2026
Unprompted review
Reply from FOREO
Dear Jeffrey,
Thank you for sharing your experience!
We’re really glad to hear that you found the product beneficial and that your case was handled smoothly. It’s great to know that you felt supported throughout the warranty process and that everything was resolved in a positive way.
Kind regards,
FOREO CC
I would not recommend this brushehead for children as they are at risk of aspirating or swallowing the silicone bristles.I recently in mid November bought the
I recently in mid November bought the Issa 4 toothbrush. The silicone bristles fell off on both sides within 3 months.. When I contacted Foreo about a replacement I was informed the brush head has no warranty and was informed it was close to 6 months and should be replaced. The point is the brush head does not last and to replace an expensive brush head 3 to 4 times in a year compared to the advertised replace every 6 months is not good service. Foreo is basically saying if it’s close to warranty just replace it; not caring about fulfilling the warranty commitment or caring about the quality of their products.
9 April 2026
Unprompted review
Reply from FOREO
Dear Valyn,
Thank you for sharing your feedback.
We are sorry to hear about your experience with the ISSA 4 brush head and understand your disappointment regarding its durability. We always want our products to meet expectations and provide the quality our customers deserve.
Please note that, as part of our efforts to assist you, we offered you a coupon code as a gesture of goodwill toward your next purchase. We understand this may not have been the outcome you hoped for, but we wanted to provide a solution and support in the best way possible within our policy guidelines.
Your comments regarding product longevity and warranty expectations are valuable, and we will make sure they are shared with the relevant team for review.
Thank you for taking the time to share your experience with us.
FOREO CC
Why take down balanced product reviews?
I recently bought the new Foreo UFO Advanced LED lighthouse panel and wrote an honest review about it on the Foreo website. Today I noticed that my review has been removed.
Update: even 5 days after posting this Trustpilot review, Foreo still haven’t reinstated my product review on their website.
I don’t know what’s going on but this behaviour strikes me as shady, frankly. My review was fair and balanced. I have bought a couple of devices from Foreo before but this has given me dodgy vibes big time.
The review I had posted (and which Foreo took down) is below:
“Annoying adverts, some treatments behind paywall
I’m enjoying the sleep mode, it’s very relaxing. There are a few issues though. It’s not clear if I’m supposed to wear eye protection when positioning the panel towards my face? The advertising seems to suggest eye protection this is not necessary, however I have seen another stockist give eye protection advice that I can’t find on Foreo’s own instructions. It’s very confusing. I’ve dropped a couple of stars because it’s extremely irritating that each time I want to relax in front of the red light panel and open up the app, I’m forced to watch an advert. This makes me quite angry and not relaxed at all. I already paid a lot for the panel. I’d like the adverts to stop. Also, it’s disappointing that some treatments require a paid subscription. If it weren’t for the adverts and locked treatments requiring a subscription, I may have given 4 or 5 stars.”
10 April 2026
Unprompted review
Reply from FOREO
Dear Sarah,
Thanks so much for reaching out and for taking the time to share your feedback.
We really appreciate all customer reviews, especially honest ones like yours, they help us improve both our products and the overall experience for everyone.
Sometimes reviews can be temporarily hidden or put under review if our system flags them automatically. This can happen due to formatting, certain wording, or technical reasons. Just to reassure you, we don’t remove reviews simply because they include honest or constructive feedback.
Regarding eye protection, for the most accurate safety guidance, we always recommend following the official instructions included with your device and the FOREO online manuals.
We’re also sorry to hear about your experience with adverts in the app. You do have the option to skip them.
In terms of subscriptions, some advanced treatments and features are part of optional premium content.
Your feedback is really valuable to us, and we completely understand how these points may affect your overall experience with the product.
Best Regards,
FOREO CC
This was the most pleasant warranty…
This was the most pleasant warranty experience of my life. Rapidl and no nonsense communication, understanding of my challenging location circumstances. It was slick, simple and extremely reasonable. Thank you.
9 April 2026
Unprompted review
Reply from FOREO
Dear Glenn,
Thank you so much for your wonderful feedback – we truly appreciate it!
We’re really happy to hear that your warranty experience felt smooth, simple, and efficient, and that our team was able to accommodate your situation without any hassle. That’s exactly the kind of support we aim to provide.
Your kind words mean a lot to us, and we’ll be sure to share them with the team.
Warm regards,
FOREO CC
Good product backed with great customer support
Customer support helping me on a warranty claim, special thank you to Danny from Foreo on doing their best to help me and resolve it quickly.
7 April 2026
Unprompted review
Reply from FOREO
Dear Kobi,
Thank you so much for your kind feedback – we truly appreciate it!
We’re very happy to hear that you’re satisfied with both the product and our customer support, and that your warranty claim was handled quickly and efficiently. A special thank you for recognising Danny – we’ll be sure to pass your kind words on to him, he’ll be delighted to hear this!
If you ever need anything else, we’re always here for you.
Warm regards,
FOREO CC
Wonderful customer service
Danny was very helpful during my claims process, which was completed in just two days. I am very grateful for his customer service.
8 April 2026
Unprompted review
Reply from FOREO
Dear Francine,
thank you so much for your wonderful feedback – we truly appreciate it!
We’re very happy to hear that Danny was able to assist you throughout your claims process and that everything was resolved so quickly. It’s great to know you had such a smooth experience.
We’ll be sure to pass your kind words on to Danny – he’ll be delighted to hear this!
Warm regards,
FOREO CC
Great customer experience with fast service
Great customer experience with fast and efficient staff. My son's toothbrush for 2-4 years old had bristles that came out and i contacted them and they were quick to put in a warranty request for me and deliver a new one. It was super seamless and am thankful since I don't want my son eating the bristles. The new one has been working great. Thanks again!
7 April 2026
Unprompted review
Reply from FOREO
Dear Michelle,
Thank you so much for sharing your experience – we truly appreciate it!
We’re very sorry to hear about the issue with your son’s toothbrush, but we’re really glad our team was able to quickly assist you and arrange a warranty replacement in a smooth and efficient way. Your child’s safety is absolutely important to us, so we completely understand your concern.
It’s wonderful to hear that the new toothbrush is working well and that everything has been resolved seamlessly.
Thank you again for your trust and kind words – we’re always here if you need anything.
Warm regards,
FOREO CC
I contacted customer service to clarify…
I contacted customer service to clarify the recommended dosage of the “LUNA™ Dual-Peptide Scalp Serum” and the optimal settings for my “LUNA™ 4 hair.”
I was unsure if my current routine was correct, but thanks to Maria's incredibly quick and detailed responses, I now feel completely confident in my hair care journey. She didn't just give me a generic answer; she provided professional, tailored advice that addressed all my concerns. Maria is an exceptional asset to the FOREO team. Thank you, Maria, for your professional help!
7 April 2026
Unprompted review
Reply from FOREO
Dear K.Y.,
Thank you so much for your wonderful feedback – we truly appreciate it!
We’re delighted to hear that Maria was able to support you with clear, detailed, and personalised guidance regarding your LUNA™ Dual-Peptide Scalp Serum and LUNA™ 4 hair routine. It’s great to know that her advice helped you feel confident and comfortable in your hair care journey.
We’ll be sure to pass your kind words on to Maria – she will be absolutely thrilled to hear this!
Warm regards,
FOREO CC
Danny was very helpful
Danny was very helpful. My foreo bear stopped working. I had to file a warranty claim. Danny made the process very easy.
3 April 2026
Unprompted review
Reply from FOREO
Dear Liliya,
Thank you so much for your kind feedback – we truly appreciate it!
We’re really sorry to hear your FOREO BEAR stopped working, but we’re very happy that Danny was able to make the warranty process simple and stress-free for you. That’s exactly the kind of support we aim to provide.
We’ll make sure your kind words are shared with him – he’ll be delighted to hear this!
If you need anything else, we’re always here for you.
Warm regards,
FOREO CC
Do not buy from them
Do not buy from them. I placed my order over a week ago, and I’m extremely disappointed with the lack of progress. Despite an email confirming my order approval on Monday, there has been zero movement—no tracking, no updates, nothing. I contacted customer service four times before receiving a reply. Now I’m being told it’s in an ‘approval process’ or delayed by holidays—yet this doesn’t explain why it hasn’t even been processed after four full business days. This experience has been frustrating and unacceptable. I expect transparency and prompt action, which I unfortunately have not received.
5 April 2026
Unprompted review
Reply from FOREO
Dear Hande,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your frustration regarding the delay and the lack of timely updates on your order. This is certainly not the experience we want for our customers, and we understand how disappointing this situation must be.
We appreciate your patience, and your comments will be forwarded to the relevant team for further review so we can improve our communication and processing times.
Kind regards,
FOREO CC
I had an issue with my ISSA™ baby…
I had an issue with my ISSA™ baby toothbrush, which stopped working after some time.
I contacted FOREO Customer Care, and the support I received was excellent. The process was clear, and after providing a video and following a few steps, my warranty claim was approved and a replacement was arranged.
Special thanks to Tibor for being helpful and responsive throughout the process.
Overall, very satisfied with how the situation was handled.
1 April 2026
Unprompted review
Reply from FOREO
Dear Irina,
Thank you so much for taking the time to share your experience – we truly appreciate it!
We’re sorry to hear about the issue with your ISSA™ baby toothbrush, but we’re really glad our Customer Care team was able to support you throughout the process and quickly resolve your warranty claim with a replacement.
A special thank you for recognising Tibor – we’ll be sure to pass your kind words on to him, it will mean a lot!
We’re very happy to know you’re satisfied with how everything was handled. If you ever need anything else, we’re always here for you.
Warm regards,
FOREO CC
Great devices and customer service
Great devices and even better results. Customer service was incredible, Nady was excellent and helped resolve an issue i had super quickly and with no hassle.
1 April 2026
Unprompted review
Reply from FOREO
Dear Rio,
Thank you so much for your lovely feedback – we truly appreciate it!
We’re really happy to hear that you’re enjoying your devices and seeing great results. It’s also wonderful to know that your experience with our Customer Care team was a positive one. We’ll make sure to pass your kind words on to Nady – she’ll be very happy to hear this!
If you ever need anything else, we’re always here for you.
Warm regards,
FOREO CC
I was having trouble with activating my…
I was having trouble with activating my Foreo Flip but customer service was amazing! Very friendly and fast with replies. I was able to get my Flip activated and have used it twice. Cant wait to report on the results but after just two uses my hair looks less frizzy and more shiny. Thanks for all your help and tips. Great company, excellent people and fantastic products!
1 April 2026
Unprompted review
Reply from FOREO
Dear Jill,
Thank you so much for sharing your experience – we truly appreciate it!
We’re very sorry to hear you initially had trouble activating your FOREO Flip, but we’re really happy that our Customer Care team was able to assist you quickly and in a friendly way. It’s great to know you got everything set up and have already started using it.
Even better to hear that you’re already noticing your hair looking less frizzy and more shiny after just a couple of uses – that’s wonderful!
We’ll make sure your kind words are shared with the team. Thank you again for your trust and support, it means a lot to us.
Warm regards,
FOREO CC
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