I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
Company replied
Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from FOREO
Dear Renata,
Thank you so much for your kind words and recommendation!
We’re truly happy to hear that you had a great experience with our company. Your support and suggestion mean a lot to us.
If you ever need anything, we are always here to help.
Warm regards,
FOREO CC
I had a warranty claim that Pamela…
I had a warranty claim that Pamela dealt with very quickly and to my complete satisfaction
28 April 2026
Unprompted review
Reply from FOREO
Dear Mary,
Thank you so much for your kind feedback!
We’re very happy to hear that your warranty claim was handled quickly and to your complete satisfaction. It’s great to know that Pamela was able to assist you effectively.
We truly appreciate your trust and are always here if you need any further support.
Warm regards,
FOREO CC
Outstanding customer service!!!!
My experience with Foreco’s customer service was excellent. They addressed my questions and resolved my issue with professionalism and expertise, leaving me completely satisfied.
It has been quite some time since I have received such outstanding customer support. Kathy was exceptional.
With this level of customer service, I will certainly be recommending not only their great products but also their excellent customer support to my friends.
Thank you again.
27 April 2026
Unprompted review
Reply from FOREO
Dear Karla,
We’re delighted to hear about your excellent experience with our customer service team and that your issue was resolved with professionalism and care.
It’s especially wonderful to know Kathy made such a positive impression, and that you would recommend both our products and support to others.
Thank you for sharing your experience.
Kind regards,
FOREO CC
Customer Service is completely disappointing
I bought a Foreo KIWI from Boots in the UK- ordered through the Boots website on 23/02/2026 and delivered 25/02/2026. The unit does not work - the chatline told me the device had previously been registered. Two months on and they still haven't resolved the issue even though the unit has been returned to them and their promises to deal with the matter. If you get a faulty item, or a previously registered one, don't expect a refund.
28 April 2026
Unprompted review
Reply from FOREO
Dear Customer,
Thank you for sharing your feedback, and we are really sorry to hear about the experience you’ve had.
I completely understand how frustrating it must be when you receive a faulty or previously registered device, especially when you’ve already returned it and are still waiting for a resolution. This is not the experience we want for our customers.
I sincerely apologize for the delay in resolving your case and for the inconvenience caused. I will make sure your case is flagged for urgent follow-up so it can be reviewed and resolved as quickly as possible, including your refund status.
Thank you for your patience so far, and again, I’m very sorry for the frustration this has caused.
Kind regards,
FOREO CC
Amazing Service Experience!
Five stars for the after-sales support! My luna 3 plus had an issue, but the warranty team handled it perfectly. Big shoutout to Marko, who went above and beyond to make sure my case was resolved quickly. He made what could have been a stressful situation very easy. Thank you, Marko, for the fantastic help and for being so kind!
28 April 2026
Unprompted review
Reply from FOREO
Dear Lin,
We’re so pleased to hear you had such a positive after-sales support experience and that your case was resolved smoothly under warranty.
It’s wonderful to know Marko made the process easy and provided such kind and helpful assistance throughout.
Thank you for sharing your experience.
Kind regards,
FOREO CC
Hassle-Free Warranty Replacement Experience - Marko and Foreo Team
Excellent customer service from Marko and Foreo team! He was very responsive, helpful, and made the warranty replacement process smooth and hassle-free.
Really appreciate his professionalism and support throughout the process.
Thank you, Marko!
28 April 2026
Unprompted review
Reply from FOREO
Dear Haley,
We’re delighted to hear you had a smooth and hassle-free warranty replacement experience with Marko and the FOREO team.
It’s great to know his responsiveness, professionalism, and support made the process so positive for you.
Thank you for sharing your experience.
Kind regards,
FOREO CC
Issa 4 toothbrush warranty replacement
Unfortunately my new Issa 4 toothbrush wouldn't work so I needed to apply for a replacement under warranty. Pamela was prompt, lovely and kind in helping me with the process. A new one has been sent out already. I currently have several Foreo devices that I value. I am excited to try this one.
24 April 2026
Unprompted review
Reply from FOREO
Dear Nord,
We’re sorry to hear your new ISSA™ 4 had an issue, but we’re glad the warranty replacement process was handled quickly and smoothly.
It’s wonderful to know Pamela was kind and helpful throughout, and that your new replacement has already been sent.
Thank you for your continued trust in FOREO products.
Kind regards,
FOREO CC
My Foreo was defective
My Foreo was defective, and it was very easy and quick to replace. I received excellent service from Danny.
21 April 2026
Unprompted review
Reply from FOREO
Dear Caroline,
We’re sorry to hear your device was defective, but we’re really glad the replacement process was quick and easy for you.
We’re also happy to hear you received excellent service from Danny.
Thank you for sharing your experience.
Kind regards,
FOREO CC
Dear FOREO Team,
Dear FOREO Team,
Dear Nady,
I just wanted to take a moment to share my appreciation for the excellent support I recently received from Nady.
From start to finish, the assistance was professional, friendly, and incredibly efficient. My questions were handled with care, and I felt genuinely supported throughout the process. It made a real difference and left me with a very positive impression of your brand.
It’s not always easy to find customer service that is both responsive and thoughtful, so I truly value the effort your team put into helping me.
Thank you again for such a great experience. I will definitely continue to recommend FOREO to others.
Kind regards,
Patricia
24 April 2026
Unprompted review
Reply from FOREO
Dear Patricia,
We’re so pleased to hear about your positive experience with Nady and that you felt well supported throughout the process.
It’s wonderful to know the service left such a strong impression and that you would recommend FOREO to others.
Kind regards,
FOREO CC
Fabulous Customer Service
Unfortunately I recently had to make a warranty claim for my LED hand mask. Nady was so helpful and handled everything smoothly, keeping me informed at all stages.
I’m delighted to say that my new mask is on its way and my hands are ready and waiting.
20 April 2026
Unprompted review
Reply from FOREO
Dear Elizabeth,
Thank you so much for taking the time to share your experience with us.
We’re sorry to hear that you needed to make a warranty claim, but we’re very pleased to know that Nady was able to assist you smoothly and keep you informed throughout the process.
It’s wonderful to hear that your new mask is already on its way. We hope it arrives soon and that your hands enjoy it from the very first use.
We truly appreciate your kind words and your support.
Warm regards,
FOREO CC
Quick and efficient confirmation and…
Quick and efficient confirmation and replacement of product. Danny was professional and understood issues.
20 April 2026
Unprompted review
Reply from FOREO
Dear David,
Thank you for your kind review and for sharing your experience with us.
We’re delighted to hear that the confirmation and replacement process was quick and efficient, and that Danny was able to assist you professionally while understanding your concerns.
Providing smooth and helpful support is very important to us, so your feedback means a great deal.
We truly appreciate your support and look forward to assisting you again whenever needed.
Warm regards,
FOREO CC
Warranty claim
I was torn between giving 5 or just 4 stars for the experience I had with my first warranty claim with Foreo. I believe that with a huge and trusted brand like Foreo, the warranty claim process should be quick and simple, but initially, it was not. I appreciate the efforts of Customer Care to speed up my claim, but that only happened after I made it clear that I was disappointed with how they handled it. Finally, I decided to give Foreo 5 stars because, even though things didn't happen the way I expected at first, Customer Care (especially Danny) showed he listened to me, made the process a bit easier, and resolved the issue quickly.
18 April 2026
Unprompted review
Reply from FOREO
Dear Annie,
Thank you for taking the time to share such detailed feedback about your experience with your first warranty claim.
We’re sorry to hear that the initial process did not meet your expectations, as we always aim for a smooth and straightforward experience from the start. That said, we’re very glad to know that the situation was ultimately resolved and that Danny was able to step in, listen carefully, and help move things forward more efficiently for you.
Your comments are genuinely valuable and will be shared with the team, as they help us improve both our processes and communication.
We truly appreciate your trust in FOREO and your decision to give us a 5-star rating despite the initial frustration. If there is ever anything more we can do for you, we’re always here to help.
Warm regards,
FOREO CC
Thank you Foreo and Danny 💖
I absolutely love my red light mask and can’t believe how comfortable it is, so when I had an issue with it and reached out, I was so thrilled with the service I received! Danny was incredible, it was actually a pleasure dealing with a claim for the first time ever in my life for anything! I’m super satisfied with how they handled the situation and their response times, I would feel confident purchasing things from them again in the future for sure!
21 April 2026
Unprompted review
Reply from FOREO
Dear Aya,
Thank you so much for sharing this wonderful feedback — it truly means a lot to us.
We’re very happy to hear that you love your red light mask and that your experience with Danny and our team was so positive, especially during a situation that can usually be stressful. It’s great to know that everything was handled smoothly and that you felt supported throughout the process.
Your trust and confidence in FOREO is greatly appreciated, and we’re always here if you ever need anything in the future.
Warm regards,
FOREO CC
Service Excellence
I had an issue with the processing of a coupon and sent in a note. I was not only impressed how quickly I received a response but also that it came on a weekend. Great Jib!
19 April 2026
Unprompted review
Reply from FOREO
Dear Gary,
thank you so much for your wonderful feedback.
We are delighted to hear that you were pleased with the speed of our response and the support you received regarding your coupon issue.
Providing timely assistance whenever possible is very important to us, and it is especially nice to know our efforts made a positive impression.
We truly appreciate you taking the time to share your experience and your kind words. If you ever need further assistance, we are always here for you.
Warm regards,
FOREO CC
Foreo Customer Service was quick and handled issue completely.
Contacting Foreo Customer Service, I was paired with Mary. She needed a couple photos of what I received that was incomplete and made replacement smooth. I felt treated fairly and thoroughly. I appreciated the service and purchased another item. Her letters and communication were smooth and clearly worded. I appreciated the service very much.
16 April 2026
Unprompted review
Reply from FOREO
Dear Hdicmanti,
Thank you so much for taking the time to share your experience with us. We’re truly pleased to hear that Mary was able to assist you quickly and make the replacement process smooth and straightforward.
Providing fair, thorough, and clear support is very important to us, so it means a lot to know you felt well taken care of. We’re also delighted to hear that your experience gave you the confidence to purchase another item.
Your kind words will be shared with Mary and our team. We sincerely appreciate your support and look forward to assisting you again in the future.
Warm regards,
FOREO CC
As soon as I reported the issue with my…
As soon as I reported the issue with my device, I received an almost immediate response. The follow-up communication via email was even faster, clear, and professional.
16 April 2026
Unprompted review
Reply from FOREO
Dear Ivayla,
thank you so much for your kind review.
We are truly happy to hear that you were satisfied with the speed of our response and the clear, professional communication provided by our team.
Providing prompt and efficient support is always our priority, and your feedback means a lot to us.
Should you ever need any further assistance, we are always here for you.
Warm regards,
FOREO CC
5 star customer service
I recently had to claim the warranty after 1 year and 8 months in for my FOREO LUNA 4 because of a charging issue. FOREO made it a painless process.
Thanks to Pamela from the Customer Care team, who was extremely helpful and supportive throughout the entire process. Once I provided a copy of my receipt, my claim was approved within just a few days.
I love that this brand that stands behind its product and has wonderful staff behind the name. Thanks again Pamela for even responding on a weekend! 👏
18 April 2026
Unprompted review
Reply from FOREO
Dear Cathy,
Thank you so much for your amazing review.
We are truly delighted to hear that your warranty claim process was smooth and hassle-free. Providing efficient and supportive assistance is always our goal.
A special thank you for recognizing Pamela’s dedication and care throughout the process. We will be sure to share your kind words with her, as feedback like yours means a great deal to our team.
It also means so much to know that you value our commitment to standing behind our products and supporting our customers every step of the way.
Warm regards,
FOREO CC
My device was faulty
My device was faulty. I sent a query to customer care and they got back to me very quickly. After sending them a few photos and videos to verify the complaint, they quickly sent a replacement to me. Marko (customer care staff) has been extremely helpful.
31 March 2026
Unprompted review
Reply from FOREO
Dear WDL,
Thank you very much for your detailed and kind feedback.
We are glad to hear that our Customer Care team was able to respond quickly and support you throughout the process, and that the replacement was arranged efficiently after verification.
It is especially great to hear your recognition of Marko’s assistance – we will make sure your kind words are shared with him and the team.
We truly appreciate your trust and are always here if you need any further help.
Warm regards,
FOREO CC
Warranty claim procedure was easy
18 April 2026
Unprompted review
Reply from FOREO
Dear Jurja,
thank you for your feedback.
We are glad to hear that the warranty claim procedure was easy for you. Making the process simple and smooth is very important to us, and we appreciate you taking the time to share your experience.
If you ever need any further assistance, we are always here for you.
Warm regards,
FOREO CC
Foreo customer service
Foreo customer service responded quickly to my request for a credit after I had placed an order. I appreciated the quick resolution.
14 April 2026
Unprompted review
Reply from FOREO
Dear Tina,
Thank you so much for your kind feedback.
We are very happy to hear that our Customer Care team was able to respond quickly and provide a prompt resolution regarding your request.
Ensuring fast and efficient support is always our priority, and we truly appreciate you taking the time to share your experience.
Kind regards,
FOREO CC
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