Force4 Reviews 

the worst supplier we’ve met in England, I suggest you don’t buy from him, there are many more. He canceled our order and does not return the money. A dishonest person

Terrible experience with them. I bought a relevant order more than 300 Euros. I sent to them a lot emails and they answer to me always late and with little clarity regarding my order and shipping to the UK. After a week they replied that my order had to be canceled and that the goods took 6-7 weeks to deliver. I then asked for a refund of my order paid by credit card. They deleted my account and they no longer reply to my emails. My money has not yet been returned. Stay away from this seller, they are not serious and truly unreliable

Terrible experience, they charged me 16 pounds for delivery and said it was for excessive weight (I hope my small amount of rope, 2 high load thimbles and a splicing eye don't weigh that much). Then they send the order without the rope, when I called they told me they forgot it and it would ship that day. Three days later still haven't received it, so lied to as well. No tracking nothing, I won't order from them again as i have had to source this elsewhere now as I need for the weekend.

Very helpful customer service from Chichester branch. Despite the pressures from other customers they found the time to deal with my particular eccentricities. So thank you.

I ordered an item for urgent repairs to my tender. Next day delivery terms were offered, (“if you order within the next 1 hour 19 minutes”) so expected it Wednesday, which was critical to me (the nearest Force4 shop didn’t have any stock). It didn’t turn up. On Thursday I phoned them and discovered that it was going to be despatched that day and I could expect it on Monday. I told them I was unhappy and asked them to refund the postage as they had not performed as promised. The rather arrogant young man refused to do it as, he said, the high cost of postage was due to the length of the item not the fact that it was a next day service. I think he was wrong in that, as the website made it clear that it was for next day delivery and I don’t recall it mentioning the length as the basis for calculating postage. I told him that I was very unimpressed and he replied to the effect that “we have done nothing wrong except to *slightly* underestimate the time it takes for delivery”. After this conversation I decided to drive to their HQ to pick it up. That took three hours. I also told them to refund the cost of postage… we shall see.

A pity because I have found their shop staff (in Cardiff) so friendly and helpful. Prices not bad either. But the mail order service was dreadful and their attitude stinks.

Ordered four marine bluetooth handsets. All were defective. Really un-impressed this company should try an offload non functional electronic equipment at sale prices. Undermines their credibility and demonstrates a lack of integrity. Why offer products for sale that don't work. Whatever the price this is rip off.

Excellent customer service
Both in store at Poole and customer service ordering.
They have been very helpful and informative
Going out of there way to help me.
I would definitely keep on buying from them.

I purchased a sionyx aurora from this shop. It arrived in a visibly opened inner box (no damage in transit), the unit inside had no wrapping, looked visibly used including a tick layer of dust and dirt (and i mean A LOT).
I contacted the customer service (not without problems, as they were only reachable by phone and never replied to any of the several emails i sent) and they arranged a free return, which indeed wasted lots of my time. I then got a new replacement, this time in its unopened box and new condition. I must say a really bad experience with this shop as in decades of online purchases it never occurred to me to be sent used tatty products over new sealed ones.
Also, it looks they used a shared customer service company, which deals with returns of many shops, probably to save money, so when you call "their" customer service, it is actually a third oarty company that possibly has no physical link with force 4 itself, so it already starts as a very detached way of contacting the company "directly".
Having said this, they delivered the replacement unit, so something must have worked at the very end.

The telephone staff, one in particular, was so so rude, unhelpful insulted and belittled me. When they sent goods to wrong address and I had paid for express service. HOWEVER when I complained and spoke to a manager she immediately sorted out the issue, and put everything right by refunding postage and resending item to the correct address. She was understanding and apologetic. Overall a very satisfactory ending but I will never shop with them again. The product was great, and I was very satisfied with it.

Stocks are low but really nice to deal with

My experience with Force 4 has always been good but when I was after buying an outboard engine and the distribution centre was out of stock, the service from the shop at Chichester was excellent. They had the engine I wanted and went out of their way to get it to me even though they don't deliver directly. Well do to them for their customer service. Thanks

Item ordered was defective and a replacement was arranged and scheduled to be shipped. On day of shipment item didn't arrive and when contacted was informed it had mistakenly sold to another customer and was now on back order.

This wasn't a small item £200+ or had to opted for refund and 2 weeks of wasted time in the height of the summer.

Poor experience and would definitely think twice before choosing to order from Force 4 especially for more expensive items! I my experience not very organised and sometimes difficult to contact.

Had issues and they sorted it

Order 2217460

Bought a garmin striker 4 vivid and the protective screen cover that came up in the recomended accessories for the item on the Webpage.

When it arrived the protective screen cover was clearly for one if the smaller screen versions of the garmin striker range becuase it barely covered the lcd screen on mine let alone clipped over the whole unit like it should.

Emailed 20/05/21 to explain - ignored
Emailed 2/06/21 to ask for a reply
Received a reply 9/06/21 (7 days!?) Asking for photos!? The have my order its simple enough to check what they actually sent me and its quite obvious the screen is too small, nit sure what sending a photo will prove but Im done with this lot.

Make your own mind up but customer service is not a strength in my experience. Ironically they send an email looking for your opinion after a transaction 🤯

Well I just phoned them up to ask for advice about what dinghy to purchase and was told all they could suggest was look at the website! Not a company I'd like to use if this is their level of expertise about what they sell.

Excellent service. Quick delivery!

I have ordered online twice from Force4, but really didn't enjoy the process (for example - the website invites you to ring individual shops to track down stock, and to then find that certain shops don't post items out).

From an online shopping experience, my gut feel now is to try them last. This is because I have found it a painful experience to use the website and on 3 occasions to date I have given up and spent my money with other online chandlery stores.

I am sure when shopping face to face it is everything it should be.

Excellent service. I was able to get through to someone on the phone right away to discuss what I wanted to order. The value is excellent and the very good quality product arrived the next day with express delivery. I would recommend.

Excellent customer service. Had to return an item and replacement arrived the next day. Ordered a 3mx3m tarp' to cover an old shed for the winter. Seems a good product...the test will be if it survives the Manchester rain!

Excellent service by Force 4 and Royal Mail. Twice in the last few weeks, I have ordered items by 1100 on Monday and received them by 1100 Tuesday over 200 miles away in the North of England. Less than a 24hr delivery and I had only paid the standard rate.

I like the fact that they still do a catalogue as that makes it much easier to identify items that you know what they look like, but do not know the exact name (eg sail guard wheel).