Footwear Depot Reviews 73

Still awaiting my delivery after 10 days,not replying to my emails,will now get trading standards involved, beware of this company

My order was lost by Royal Mail (which was a father's day gift) and was told to contact the seller. I have contacted Footwear Depot twice in regards to either receiving a new product or a refund and have heard nothing back and it's been well over a month! Poor customer service!

Be careful. Received the order quickly but the wrong shoes. Trying to get hold of anyone to sort out the free returns has so far not had any response from chat, email or message

No reply to emails. Order never received. Reported to fraud to get a refund

Asked for a vat receipt so I could claim back some of the money from work and they haven't done that so I won't be buying from again

Order was dealt with and dispatched super fast

The only reason I gave 4 instead of 5 stars is I had to phone as my boots hadnt been dispatched in the time frame promised, spoke to a lovely man who tracked down my order and he phoned me back to say they were a priority; they arrived the following day

Waited for order to be dispatched. Without any notice or communication they issued a refund.

Competitively priced. Website easy to navigate and goods delivered on time, and as described

Took my money. Provided a delivery tracking number and then nothing. No boots. No updated tracking and no response to numerous emails. Have asked bank to investigate and get my money back.

Ordered 8th December. Not arrived , no sign of arrival and no communication back from multiple emails sent. No number to call.
DO NOT ORDER ANYTHING FROM THIS STORE

Bought item mid November . Arrived and returned straight away. A month and a half later after numerous emails (with no response), I still have not received my refund or had any communication back. Don’t buy from them!

Absolute excellent experience
The boots I ordered didn't arrive and I was worried that they did not respond to emails (but it is the xmas period)
I managed to find an address and contact number at the bottom of the Trustpilot review page and rang
They answered immediately and posted a replacement pair straight away stating the first pair were probably lost in the post
They arrived within 2 days of my phone call
Lovely boots, excellent quality
I would recommend this company to everyone and I would happily use them again
I am so pleased with my positive experience

Fast delivery, well priced, accurate sizing

Boots not arrived
No phone number
Paid and ordered 4th dec
No way of contact very disappointed with company

Haven’t received my order and haven’t had a response from customer services when I queried the status of it

Shoes exactly as described, arrived on the day that was allocated for delivery, 👍🏽

Not received my item and the company are not replying to any of my emails or messages and I have contacted them on numerous platforms. So I’m now out of pocket and have no idea what to do.