Everything was great. It all arrived in a good timeframe but from putting my order in. I never had any correspondence from foot patrol to even say thanks for your order or your order will be such a da... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order my trainers for the first time with this shop and delivery service was great with no issues. The price was also very competitive compared to other shops.
Company replied
didnt get a confirmation email which worried me, but contacted Footpatrol Customer Care and they confirmed everything was ok. The product arrived in perfect condition and faster than i expected
Company replied
Footpatrol have an amazing selection of footwear, from every day wear to super hype tier zero standards, however I have entered many raffles on Footpatrol and have never been successful. I have bought... See more
Company replied
Company details
Written by the company
From highly coveted releases and rare deadstock pairs to performance gear and unique pieces, we stock the best from top brands like adidas, Nike, ASICS, New Balance, HOKA, Salomon & more. Alongside these, we offer exclusive in-house Footpatrol collaborations with brands, creatives, and friends of the store. Shop every product and stay connected to the sneaker world directly from the palm of your hand.
Contact info
United Kingdom
- 0207 287 8094
- footpatrol.com
3.6
Average
10K reviews
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Reply from Footpatrol
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
Footpatrol Customer Care Team
The footpatrol experience was amazing…
The footpatrol experience was amazing however they can get better shipping partners.
5 June 2026
Reply from Footpatrol
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Footpatrol Customer Care Team
Efficient
I am very happy with my purchase. The shoes arrived quickly and were well packaged. They look exactly like the pictures on the website and the size fits perfectly. They are comfortable to wear and the quality seems very good. I would definitely recommend this product and order again from this website.
28 May 2026
Reply from Footpatrol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Footpatrol Customer Care Team
Yeah I give one star the Indian girl…
Yeah I give one star the Indian girl was very unprofessional I ask her to pay with Klarna and she couldn’t managing
7 June 2026
Reply from Footpatrol
Hi Temmy,
Thank you for your feedback. I've sent you an email so we can look into this matter further for you.
Kind regards, Rehan, Footpatrol Customer Care
Airmax 95 Pink Foams
Delighted that I was able to get the 95 pink foams. Fast and efficient delivery
12 May 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
great delivery amazing value for money
11 June 2026
Reply from Footpatrol
Hello,
Many thanks for rating us so highly, we're glad to hear you found your experience valuable.
Thanks again for the 5 stars,
Footpatrol Customer Care Team
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
I was sent the wrong shoes after…
I was sent the wrong shoes after entering the draw for the adidas BW army. I was then told after contacting footpatrol that the shoes I had already paid for were no longer available. terrible service
11 April 2026
Reply from Footpatrol
Dear Oli,
My name is Iram from Foot Patrol Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Iram,
Foot Patrol Trust Pilot Team.
Very limited sneaker releases
Very limited sneaker releases.
Selecting raffle winners honestly.
Shipping and package are very important to me and they do their best.
27 May 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
The trainers arrived on time
The trainers arrived on time, were as described. A smooth flawless transaction from initial selection through to final paymentvand delivery.
19 June 2026
Reply from Footpatrol
Hi,
Thank you for giving us a 5 star review.
We hope that each and every experience you have with us is as positive as this one.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
Footpatrol Customer Care Team
I returned a pair of trainers through…
I returned a pair of trainers through Footpatrol’s own Evri returns process after THEY sent me the wrong size. Weeks later, after constantly chasing for updates, they suddenly accused me of returning the wrong item and refused my refund.
No proper evidence was ever provided. No parcel weight records, no investigation details, no proof of what was supposedly received — just vague accusations and copy-and-paste responses. They even claimed the “incorrect item” would be returned to me within 5 working days, yet nothing ever arrived and no tracking was provided.
Communication completely stopped once I challenged them and asked for actual evidence. I’ve now been forced into a bank dispute just to try and recover my money.
To make matters worse, the evidence pack sent during the dispute process even appeared to contain incorrect/unrelated information, which seriously undermines confidence in how they handle customer data and investigations.
Absolutely shocking customer service, terrible returns handling, and zero accountability. I would strongly advise anyone buying expensive or limited-release trainers from Footpatrol to be extremely careful if you ever need to return something.
4 April 2026
Reply from Footpatrol
Hi Richard,
Thank you for your review. I've sent you an email with further information on how we can help resolve this matter for you.
Please check your inbox and we'll work to get this sorted as quickly as possible.
Kind regards,
Rehan,
Footpatrol Customer Care.
Everything excellent
15 June 2026
Reply from Footpatrol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.
Kind regards,
Footpatrol Customer Care Team
Unfortunately
Unfortunately, there was a problem with the postal code provided for my order. Despite my efforts to resolve the issue with both the courier service and Footpatrol, it could not be corrected, and the parcel was returned.
More than a month later, I am still waiting for my refund. I find this level of service highly disappointing and unacceptable. I would appreciate an immediate resolution of this matter.
19 June 2026
Reply from Footpatrol
Dear Carsten,
My name is Iram from Foot Patrol Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Iram,
Foot patrol Trust Pilot Team.
No one respond me
30 April 2026
Reply from Footpatrol
Hello Yoann,
Thank you for reaching out to us. I've just sent you an email response regarding your order enquiry. Please check your inbox (and spam/junk folder just in case) for our reply.
If you have any further questions, please don't hesitate to get in touch.
Kind regards, Rehan, Footpatrol Customer Care.
Superb ⭐️⭐️⭐️⭐️⭐️
16 May 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
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