While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Absolutely superb service from Kieran at footbox. I thank you very much. In future if I am looking to buy some boots I will use Footbox website and not a 3rd party like Debenhams.
Could not recommend them enough. From order to delivery was 3 days. Had to return and exchange for a new size and the new size was sent out before they even received the original size out. Didn’t have to pay again for postage. Would 100% buy from these guys again. Awesome service.
A small company that went above and beyond with after care service.definitely a returning customer. Thank you
I ordered a natural coloured pair of genuine wool lined moccasin slippers in Size 5. The delivery was very quick, the moccasin slippers, top quality and so comfy and warm. I would highly recommend this company.
Awful company. Sent the wrong size shoes for my daughter which I had to pay to return. Would recommend you stay well away!
Sent the wrong boots, now I have to wait until they receive the wrong order back until they send the new ones leaving me with nothing for my holiday. Have to keep badgering customer service for a response. I'd avoid footbox in the future
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
