Footactive Reviews 4,872

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them sturdy, durable, and effective in providing relief for various foot conditions like plantar fasciitis and collapsed arches. Many people appreciate the comfort and support offered, often noting immediate improvement in pain and overall well-being, with some even using them for years. The service is frequently highlighted as excellent, with prompt delivery, easy ordering processes, and helpful pre-purchase advice. However, some customers also noted issues with sizing, finding products to be a bit large or not fitting comfortably into all types of footwear. A few other people also felt that some products lacked sufficient grip or caused new discomfort, and there were occasional reports of delayed delivery or unreceived orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the insoles for providing... See more

Quality

People report positive experiences with quality, highlighting that products like insoles and slippers are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting it as easy and simple, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Fast delivery. Metatarsalgia Full-Length & 3/4 length have been a godsend. Took the pressure of my sore toe. Green Steps ECO Plantar Fasciitis Insoles to wear in the house for added protection while m... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend

Easy to order and arrived on time. Perfect item. I like the fact I had the option to save on packaging! Thanks Footactive!

20 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very quick supply

Very quick supply, arrived day after order. Nice insoles, good quality

16 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 4 out of 5 stars

Well made easy to fit support insoles

Well made easy to fit support insoles. I chose the eco version because who needs more plastic. They are very comfy and support my wonky foot very well.
Thought they were a bit pricey.

10 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. Metatarsalgia insoles arrived very promptly, good quality, clear instructions. I recommend.

9 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Excellent service

Excellent product and fast delivery , informative leaflet provided and a 30 day refund policy if needed.

9 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 2 out of 5 stars

I think the issue with these is that…

I think the issue with these is that they need to be individually made for each size. They felt good when I tested them outside of a shoe but after cutting into size putting in the shoe, the arch support is too far forward and comes too far under my foot. Each time I put them on, they feel very uncomfortable and feel as though they’re pushing against the sole of my foot. After awhile that feeling wears off, but I can still feel that arch support in the wrong place I’m not sure if I’ll persist with them or throw them away.

16 March 2026
Footactive logo

Reply from Footactive

Dear Mr Newman,
We are sorry to see your negative review.
If the arch support feels too far forward this usually means the insole is too large and a smaller size would be more appropriate.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

Rated 5 out of 5 stars

Excellent service

Excellent service. Slippers are really comfy and has helped my foot pain. Thank you.

13 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly, inserts are well fitting in trainers. Takes a little while to get used to them, but the leaflet explains this, and then its strange to walk without them in..

12 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

You get what you pay for

Fast delivery, nice packaging and so far so good with the insoles. More expensive than Amazon or some high street optons, but you get what you pay for!

2 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Great slippers

Great slippers, pain in my legs went a few days after wearing them and feet dont feel so tired, also not getting leg pain at night

6 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look