Footactive Reviews 4,874

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them sturdy, durable, and effective in providing relief for various foot conditions like plantar fasciitis and collapsed arches. Many people appreciate the comfort and support offered, often noting immediate improvement in pain and overall well-being, with some even using them for years. The service is frequently highlighted as excellent, with prompt delivery, easy ordering processes, and helpful pre-purchase advice. However, some customers also noted issues with sizing, finding products to be a bit large or not fitting comfortably into all types of footwear. A few other people also felt that some products lacked sufficient grip or caused new discomfort, and there were occasional reports of delayed delivery or unreceived orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the insoles for providing... See more

Quality

People report positive experiences with quality, highlighting that products like insoles and slippers are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting it as easy and simple, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Fast delivery. Metatarsalgia Full-Length & 3/4 length have been a godsend. Took the pressure of my sore toe. Green Steps ECO Plantar Fasciitis Insoles to wear in the house for added protection while m... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,874)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Delivery was quick and well packaged. The insoles are very good quality

26 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Good shoes !

Good shoes for my mum who has problematic feet, good prices and received speedily

24 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Shoe insoles were received promptly

Shoe insoles were received promptly. Sizing is a bit tricky to estimate, but they are easy to trim to fit my actual footwear.
They seem to work well, as they definitely alleviate my plantir fasciitis.

2 December 2025
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very pleased with my new insoles

Very pleased with my new insoles, they are comfy and really make a difference.
Will definitely purchase again

24 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Ultra lite is just that! Soft but supportive

Used in my sports trainer for a variety of activities and is great for everything.
Doesn’t feel heavy or take up to much room but provides the support I need. Pleased it lives up to its title.

27 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

My 3th pair

My 3th pair. Helped a lot with my plantar fasciti

27 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

I’ve tried many other makes of insoles…

I’ve tried many other makes of insoles they don’t work and if they do they soon fail tone of help, I consider detective insoles to be very comfortable and last for a long time.

16 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Happy

Great service and quality

14 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 4 out of 5 stars

Easy to order online

Easy to order online. Well packaged and swift free 48hr delivery. Product is as expected.

17 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 1 out of 5 stars

Made my problem so much worse and my…

Made my problem so much worse and my pain levels

9 February 2026
Footactive logo

Reply from Footactive

Dear Madam,
We are sorry to see your negative review.
Perhaps you could contact us directly so we can help resolve the matter.
We do have a wide range of products for various foot complaints so could possibly exchange for something else.
Regards
FootActive

Rated 5 out of 5 stars

Great orthotic insoles

Great orthotic insoles, as good as much more expensive ones. I'm delighted with them

16 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

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