Folksy Reviews 

459
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have just received my print from,Cornish Hidden Gem Prints. Secure packaging, Fast delivery and more importantly a great quality print of a Cornish storm. Thanks to Paul Clarke, very talented.... See more

Rated 3 out of 5 stars

I've recently joined - I like the ethos and my page looks good and I want to stay on Folksy, but the app doesn't work (I use my android phone) - I can't upload new stuff or do anything on it but see... See more

Rated 5 out of 5 stars

I like the friendly atmosphere of Folksy - feel welcome as part of the Folksy family. No real issues but could Foksy or advertise the makers items more?

Rated 4 out of 5 stars

Easy to open shop and upload items for sale. Platform delivers very little customer traffic to shops and seems to focus more on targeting sellers rather than buyers. As a customer however, I have foun... See more

Company details

  1. Art Handcraft
  2. Craft Store
  3. Gift Shop
  4. Knit Shop
  5. Scrapbooking Store
  6. Store

About Folksy

Written by the company

Folksy is the home of British craft. On our pages you will find thousands of pieces created by artists, designers and makers across the UK.

Imagine Folksy as an online craft fair where you can discover unique, one-of-a-kind gifts, all made by hand, as well as pieces to decorate your home, original art for your walls and craft supplies.

And if you're looking for a place to sell your creations, you've come to the right place. We have been spearheading the handmade movement in the UK for over a decade and have a wonderful community ready to be your cheerleaders!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(459)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Why Folksy beats the alternatives.

I've had my own website, but that requires a lot of time that could be spent more enjoyably making rather than promoting. I've also had an Etsy shop which used to be for handmade only but now allows foreign sellers particularly to sell mass produced items cheap but getaway with calling them handmade. Etsy also have a policy of with holding a lot of your money.
So far Folksy has worked for me, visitors to my 'shop' straight off, reasonable fees, very easy to use. If you want a platform to sell your handmade items, I thoroughly recommend Folksy.

29 November 2023
Rated 5 out of 5 stars

Loved the straight forward set up

Loved the way my Etsy items could be copied over to Folksy and I can continue to run the two platforms. Pictures and set out of shop are clear and well presented and communication by emails has been good - hence the 5*. I thought the monthly fees were reasonable too. On the downside it's taken 3 months to get my first and only sale on Folksy (whilst I have a steady flow of orders on Etsy from an established shop of approx 5 years). It doesn't appear that Folksy is a big enough name yet.... many I speak to have not heard of Folksy. If more sales come in then I will be overjoyed but its slow at the moment and it's the festive season and the majority of items I have listed so far have been for Halloween and Christmas events so a little disappointed to say the least with just one sale. Fingers crossed for a busier new year and perhaps I need to promote my Folksy shop more on social media.

26 November 2023
Rated 4 out of 5 stars

Sellers review of a sale on Folksy

I received an email straight away re the sale. I offer a 7 day turn around however Folksy were unable to individualise this and suggested I send the purchase out within 3 working days.
Money appeared in my PayPal account straight away although Folksy fee is still yet to be billed. I felt communication was good. I was asked to complete this as a follow up to the sale.
The sale was through an acquaintance hence not via Folksy’s marketing.

7 November 2023
Rated 5 out of 5 stars

Very easy to use and to create…

Very easy to use and to create listings. Good shop management and editing. The only thing I wish Folksy had is the ability to research data for SEO to make it easier to find useful keywords.

12 October 2023
Rated 5 out of 5 stars

Great service

Great service, helpful, intuitive website, creative sellers, skilled artisans. Website has a vibrant, vital vibe.
Commitments to customers are honoured

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I love shopping on Folksy because they have a personal friendly attitude towards customers. They have so many talented makers on their site with interesting products. I haven't had any problems but I am confident that if I ever did it would be sorted out in the best possible way. I would recommend shopping on this site for a more personal shopping experience.

12 October 2023
Rated 5 out of 5 stars

Fruit salad whip

Such a lovely little gift its bright and i bet it smells fabulous im a little jealous as this is a gift for my sister maybe i shud just buy another for me lol and quick delivery to thank you

28 September 2023
Rated 3 out of 5 stars

A Platform with Potential: My Experience with Folksy

Rating: ★★★☆☆

Folksy is a platform that holds immense potential for artisans and crafters looking to showcase and sell their handmade creations. However, my experience with Folksy has been a mixed bag, with both positive and challenging aspects. In this detailed and constructive review, I will share my thoughts and insights.

Traffic and Visibility (★★☆☆☆):
One of the most significant challenges I've encountered on Folksy is the lack of organic traffic to my shop. Unlike some other e-commerce platforms, Folksy does not provide a robust stream of potential customers. Sellers must be prepared to drive their own traffic and market their shops extensively through social media, email marketing, and other channels. This can be a time-consuming task, especially for those just starting.

Policies and Guidelines (★★★☆☆):
Understanding what is and is not allowed on Folksy can be somewhat confusing. While the platform provides guidelines, they are not always as clear and comprehensive as one might hope. As a seller, I found myself double-checking and occasionally even second-guessing whether my products met Folksy's standards. A more straightforward and user-friendly policy framework would greatly benefit both sellers and the platform itself.

Seller Features (★★★☆☆):
Folksy offers a set of basic features for sellers. While they are functional, they lack some of the more advanced tools and analytics that could help sellers manage their businesses more effectively. The dashboard and shop management tools are user-friendly, but there is room for improvement in terms of data insights and customization options. It would be great to see Folksy invest in expanding and enhancing these seller features.

Customer Service (★★★★☆):
One shining aspect of my Folksy experience has been the quality of their customer service. Whenever I had questions or encountered issues, their support team was quick to respond and provided helpful assistance. Their willingness to engage and address concerns is a significant asset to the platform and its community of sellers.

In conclusion, Folksy is a platform with great potential for artisans and crafters, but it comes with its own set of challenges. The lack of organic traffic and the need for self-promotion can be daunting for newcomers. Clarity in policies and the enhancement of seller features are areas where Folksy could make meaningful improvements. However, the platform's excellent customer service does alleviate some of these frustrations.

Overall, my experience with Folksy has been decent. With some refinements and updates, it could become an even more attractive option for creative entrepreneurs seeking an online marketplace for their handmade goods.

25 September 2023
Rated 5 out of 5 stars

I love Folksy

I’m absolutely loving Folksy at the moment, it’s so easy to use wether your a seller or a buyer, everything is so quick and straightforward.

1 October 2023
Rated 5 out of 5 stars

Perfect for creatives

I recently swapped selling platforms to Folksy and am so glad I did! Their customer service made the whole crossover really easy and they were so helpful. The whole ethos behind Folksy is so much more creatively driven which makes it the perfect platform for me!

29 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look