Flysmarter Reviews 180

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought a business class ticket from flysmarter but had to cancel the flight. I didn't have any cancelling insurance so I called flysmarter to ask for a refund. They didn't answer the phone, but they... See more

Rated 5 out of 5 stars

Our flight was cancelled due to weather conditions and was only leaving 2 days later. I sent an email to customer service requesting if we could extend our return flight by 2 days so that we get the m... See more

Rated 5 out of 5 stars

I rarely give reviews, but I am very grateful that Flysmarter helped us in a very stressful situation. Finnair had cancelled out flights to Auckland and gave us only the opportunity to get a refund o... See more

Rated 5 out of 5 stars

I bought an add on to my ticket which is "cancellation protection". But then I realized that i have already same coverage with my own travel insurance. I sent an email to customer service and explain... See more

Company details

  1. Travel Agency
  2. Flights Search Site
  3. Travel Aggregator

Information provided by various external sources

Billige ferier i FlySmarter - Her kan du bestille flybilletter, hoteller og bilutleie.


Contact info

4.1

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied with the customer's…

Very satisfied with the customer's service. I wasn't able to get in my flight beam cause I have unfortunately been sick for days before flight and I have to cancel my booking. I wrote to their support email and they answered back in 15-30mins. And within a next whole day, gave me a refund with 3 banking days treatment. Recommended

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I rarely give reviews

I rarely give reviews, but I am very grateful that Flysmarter helped us in a very stressful situation. Finnair had cancelled out flights to Auckland and gave us only the opportunity to get a refund or wait for 4 days to depart ø. We where looking into a travel for life and not willing to just give up. Maciej from Flysmarter took up the challenge and got us on a flight the same day. Thank you so much.
Kindly Palle and Mette, Copenhagen

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful with kind service

Extremely helpful with kind service. You handled this cancellation perfectly and take care of your customers very well. I would recommend flysmarter to all travelers. ⭐️⭐️⭐️⭐️⭐️

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick and prompt reply

I been travelling almost every year and it is only now that i've experienced a prompt and fast reply about my inquiry. I am satisfied with their service.. looking forward to avail there services in my next travel after this purchase.

👍👍👍👍👍🇳🇴

27 November 2024
Unprompted review
Rated 5 out of 5 stars

We was notified by the airline that…

We was notified by the airline that partial of our flights was cancelled without provided an alternative solution. We contacted Flysmarter, in a very efficient and professional customer care way, they have solved this matter for us. We are very much appreciated the extremely professional assistance. Great service, highly recommended.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic cusomer support

I had a great encounter with Flysmarter, and when an Airline changed my itinerary, Flysmart was super quick and extremely helpful to book me onto another flight. To me delight it was an ever better flight plan. Highly recommend them to others!

19 November 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS AGENCY for your own sake

Incredibly bad. EVERY airline grants 10 kg of luggage. And ONLY one grants 5 kg. The luggage alone is 3 kg without anything in it? When we told fly smarter they just apologised and didn’t do anything about it. we weren’t even informed about this. This is 1 of 6 flights where the luggage been reduced to 5kg. DONT CHOOSE THIS AGENCY if you care about your money. They dont care and they will not help you or take accountability!!

1 September 2024
Unprompted review
Rated 4 out of 5 stars

Good service

Flysmarter quickly helped us when there was a change with our flights that would cost us to miss our next flight, good service

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Airline cancelled our planned direct flight and gave us an alternate artinerary which included multiple stops.
Flysmarter quickly helped us out with a far better alternative at no added cost.
Excellent service!

12 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look