First try using this portal. Not only it got paylater option that saves my budget, it will automatically insert the booking number into the airline apps if you have the airline apps account. Also, the... See more
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Review summary
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What people talk about most
Based on these reviews
I have a trip coming up and was looking for an affordable and convenient way to purchase tickets. Fly Fairly is Awesome! Was able to book the same flights as my friends with the convenience of buy now... See more
Wow!!! My experience was thee best, It started with Ashley supporting me with my concern and then Angel join in on the team. It was the most informative experience I had with my flight issue, They bot... See more
Company replied
Company details
Written by the company
We’re shaking up the skies and changing how people book flights for good. Fly Fairly gives travelers the freedom to fly their way ✈️ with flexible payment options 💳, smart trip protection 🛡️, and access to 650+ airlines around the world 🌍. Powered by slick tech behind the scenes, our platform puts you in control so every trip feels tailor-made, minus the stress 😎
We’ve got your back – always.
Book with confidence knowing you’re protected by our Fly Fairly Guarantee:
✅ Transparent Pricing: No payment surcharges, ever.
🔁 Flexible Booking Options: Change your plans with ease.
💖 Fair Treatment, Always: If something goes wrong, we’ll make it right.
No stress, just a smooth takeoff 💜✈️😊
Contact info
160 ROBINSON ROAD, 068914, Singapore
- help@flyfairly.com
- flyfairly.com
4.8
Excellent
195 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Customer Support
Wow!!! My experience was thee best, It started with Ashley supporting me with my concern and then Angel join in on the team. It was the most informative experience I had with my flight issue, They both were very knowledgeable and went the extra mile to make sure I was taken care of and to be able to get to a resolve. I was very pleased with the outstanding customer support service, they both get a A+ for assisting me. I will definitely look forward to using your services again in the near future and sharing Fly Fairly with my family members. Way to Go!!! Fly Fairly with your awesome team!!!
7 May 2025
Unprompted review
Reply from Fly Fairly
You brought the Jazzi, we brought the angels 😇 Ashley and Angel read this and immediately printed it out like a diploma. They're now campaigning to rename the company “Fly Jazzy.” Honestly? We’d allow it. 💜✈️
Reply from Fly Fairly
Kisha Redd the whole internet and picked the only site that didn’t try to rob her 💜 Appreciate the quick hit of honesty, we felt that in our souls 🥰✈️💜
Awesome site for booking anything best…
Awesome site for booking anything best prices !
2 May 2025
Unprompted review
Reply from Fly Fairly
Altaveon Mckay? More like Altaveon No-Delay.
Booked it fast, booked it smart. That’s how we like it. If booking flights were a sport, you’d be undefeated. See you for the next flight! 🏆✈️
Reply from Fly Fairly
Short, sweet, and smoother than a gate upgrade.
Thanks for flying fair, Tulasi. We’ve saved your seat. 😊💜✈️
Great Customer Service
Great service by Ashley with regards to my enquiries on my flight booking. She was friendly, courteous and went to a great length to assist me. To add on, I have been booking via FlyFairly a couple of times and so far it has always been a pleasant experience.
27 April 2025
Unprompted review
Reply from Fly Fairly
Aidil Abdullah, official president of smooth bookings and five-star vibes! Ashley’s smiling so hard we might need to file a dental claim. Appreciate you. 😊💜✈️
Used Afterpay
Used Afterpay, flights showed up, nothing weird happened. That’s a win. Might try them again when I head to Gold Coast. Site wasn’t annoying which is rare these days.
25 February 2025
Unprompted review
Reply from Fly Fairly
Ruby Mitchell? More like Ruby No-Glitch-ell because smooth bookings are the real flex these days!
Appreciate you keeping it chill. Gold Coast is waiting for another Ruby takeover. 😊💜✈️
Angel is a true angel 😇 today
Angel is a true angel 😇 today
She answered my inquiry promptly
Thank you
I will buy tickets when I travel in the future
Thank you again
I really appreciate it
23 April 2025
Unprompted review
Reply from Fly Fairly
Kamsiah, you blessed Angel with wings today!
Appreciate the kind words and can’t wait to welcome you back when you’re ready to fly. 😊💜✈️
Got a one-way to Melbourne on a Tuesday…
Got a one-way to Melbourne on a Tuesday night and the booking literally took 3 minutes. Angel helped when I put the wrong date. No stress, just sorted.
31 March 2025
Unprompted review
Reply from Fly Fairly
Okay Wei Jie, booking in three minutes? That’s Wei Too Efficient.
Glad Angel had your back, she said you kept it calm, and were I quote "certified breezy" 😎
Let’s do it again sometime. 😊💜✈️
Booked 4 seats to brisbane for me and…
Booked 4 seats to brisbane for me and the kids. honestly one of the smoothest bookings i’ve done. used klarna so didn’t have to pay the full thing upfront which helped heaps. angel helped me sort seat selection and was so patient. really good support. not stressful at all which is rare when travelling with 3 kids.
27 February 2025
Unprompted review
Reply from Fly Fairly
Hannah? More like Ha-ha-nnah because this review made us grin!! 😄
You booked for you and the crew like it was no big deal, and somehow made it sound chill. Angel’s still glowing from the shoutout.
Come back anytime, we’ve saved your seat (and probably your sanity). 😊💜✈️
My first time using this app and it was…
My first time using this app and it was so much easier than the other apps that i used
17 April 2025
Unprompted review
Reply from Fly Fairly
First time using us Tawanda Moye? Sounds like you Ta-won-da lottery finding us then! 😄
You showed up, booked easy, and gave the other apps a permanent complex.
Come back soon, you majestic travel wizard. 😊💜✈️
Booking confirmation
I am auctually hesitant to book as it is my first time. But then, when I enquired, the fly fairly team in the name of Angel and Ashley immediately answered my concern in just 10 mins. and even assisted me.
Grateful with your quick response and hope you will maintain that one. keep up the good work team :)
17 April 2025
Unprompted review
Reply from Fly Fairly
Shar, we get it — first-time bookings can feel like jumping into the deep end with no floaties.
But Angel and Ashley? Lifeguards in headsets. Ten-minute response time? That’s faster than most people reply to group chats.
Appreciate the kind words. We’ll keep the good vibes flowing and the support snappy. 😊💜✈️
Usually
Usually, booking flights is such a hassle, but this was different. Everything was super easy to understand, no confusing layouts or sneaky fees. Plus, being able to use Atome to split up my payments made it way more affordable. Travelling is expensive, but this site actually helps make it doable.
5 April 2025
Reply from Fly Fairly
Hey Jessica, really appreciate you saying that. We know how frustrating booking flights can be, so hearing that this felt easier means a lot.
Splitting payments with Atome can definitely take the pressure off, especially with how expensive travel gets these days.
Thanks for giving us a shot. Hope we made things just a little less stressful. 😊💜✈️
Not gonna lie
Not gonna lie, I was skeptical at first because I’ve been burned by flight sites before. But this one? Actually legit. The prices were fair, the checkout was smooth, and I didn’t get hit with surprise fees. Delilah in customer service was also super helpful when I had a question about baggage fees. She was funny too, which made the whole experience way more enjoyable.
4 April 2025
Reply from Fly Fairly
Rachel, we love a good skeptic-turned-superfan story.
You’ve officially graduated from “trust issues” to “trust this site with my weekend plans.” Smooth checkout, no sneaky fees, and Delilah bringing both answers and the jokes? That’s what we call top-tier service with sass.
Appreciate you giving us a shot. Come back anytime you’re ready to fly without the drama. 😊💜✈️
Super helpful Customer Service!
Angel was a lifesaver!
I needed to change some details of my booking last minute and wasn’t sure how long it would take, but Angel from Fly Fairly’s support team helped me immediately. She was super responsive, walked me through everything clearly, and made the whole process stress-free. It’s rare to get this kind of fast and personal support these days. Huge thanks to Angel for sorting everything out so quickly!
2 April 2025
Reply from Fly Fairly
James, Angel saw this and practically did a victory lap around her desk.
Last-minute changes are usually a nightmare, so we’re glad she could swoop in and make it painless. She thrives on saving bookings and calming chaos.
Appreciate you shouting her out. She’s over the moon about this one 😊💜✈️
I’ll like to thank Angie
I’ll like to thank Angie, for all she done to get my refund back 😘 Thanks So Much. That 5 ⭐️ goes to Angie.
3 April 2025
Unprompted review
Reply from Fly Fairly
Mrs. H, you just made Angie’s whole week.
That five-star shoutout? Straight to her heart. She’s out here handing out refunds and good vibes like it’s her superpower.
We’ll make sure she gets a standing ovation from the whole crew. Come back anytime, you’re officially Fly Fairly fam now. 😊💜✈️
Okay
Okay, I NEVER leave reviews, but this site deserves one. I needed to book a last-minute flight, and every other site I tried was giving me crazy high prices or random extra charges at checkout. This one? Super transparent. What you see is what you get. I even managed to split my payment with Zip, which saved me from draining my account. Wish I knew about this site sooner.
3 April 2025
Reply from Fly Fairly
Sophie, the fact that you never leave reviews and still dropped this gem? We’re blushing.
Last-minute flight booked, no nasty surprises, and Zip swooping in to save your bank account? That’s what we call a smooth escape plan.
Appreciate you big time. Next time, you’ll already know where to go when travel chaos strikes. 😊💜✈️
THIS IS BY FAR THE WORST BOOKING…
THIS IS BY FAR THE WORST BOOKING EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE!
To all who are thinking of booking through this app, please think more than twice. The hassle is really not worth it. It is better to pay the regular price instead.
In a nutshell, everything was just bad experience overall. Instead of handling the situation, they choose to dodge a bullet and bark up the wrong tree --the customer.
1.Customer service rep is very unprofessional.So much unnecessary extra comments and reasoning instead of just doing what was asked.
Second, 2 of the 4 bookings have ENTIRELY WRONG CONFIRMATION CODES. Imagine the hassle of having to confirm everything on my end. No one has the luxury of time to do these. Had I not reviewed them ahead, imagine the stress it would have been. Confirmation code was changed by the airline without their knowledge. Should that be the customer's problem then? Isn't that part of your job to update the customer of the changes?
Third, I cannot make any changes to my booking like seat preference and additional baggage because the booking is made under someone's email and I can't access it. When I tried to reach out, NO ONE RESPONDS. This service is crap.... JUST CRAPPY!
I made this review with all honesty and these were the replies I received on my end, because I made a review about my experience:
"...At this stage, we are happy to resume support and provide the updated itinerary, as soon as your public review reflects the facts of the situation more fairly."
[Really?]
"Wishing you smooth travels ahead. And say hi to AA for us"
[Who is AA?]
FLY FAIRLY, please do better at your correspondence with customers. It leaves a bad (or worse) impression. Take reviews and comments as a way to improve.
Also, I am not paid to make reviews. This experience just needs to be known!
29 March 2025
Unprompted review
Reply from Fly Fairly
Hi Mary,
We’re sorry we didn’t meet your expectations 💔 We know travel stress is real and we always try to go above and beyond 💜but this review contains many claims that are simply untrue 😢
The issue you faced came from the airline's new customer portals, which are entirely outside our control. You confirmed the booking is accessible on their old portal but not the new one, which clearly shows the issue was on their side.
Low-cost carriers can be hard to reach directly, which is exactly why we stepped in to help! Our team supported you throughout the weekend, including outside business hours, and stayed kind and responsive the entire time, even when your messages were (ahem) less than friendly from the start 😅
We always do our best to help 💜 We also believe in fairness and honesty, both in flying and in feedback. And when a review feels a little too embellished, especially when the only other one happens to praise a competitor, most readers know how to read between the lines 🙂
Fly Fairly Crew
Great solutions bringing down costs
I was just really struggling trying to find a return flight from Sweden in June at a reasonable cost, almost giving up and with that, giving up the chance to visit my family and have my son come and stay with me in the summer then I stumbled upon these guys who put together a great suggested combination of flights which then can quite often result in much lower prices, ok so I'm coming back via Oslo haha but hey I get to see my family thank you guys
28 March 2025
Unprompted review
Reply from Fly Fairly
Joni you absolute legend. That review took us on a journey and we loved every word of it.
Struggling to get back from Sweden, almost gave up on a family summer, then pow! Fly Fairly enters like a low-cost superhero. Flights through Oslo? Iconic detour energy. Family reunion secured, wallet intact, vibes restored.
We got you, Joni. Anytime, anywhere, even via Norway. 😊💜✈️
Love the easy booking and prompt…
Love the easy booking and prompt customer service response.
25 March 2025
Unprompted review
Reply from Fly Fairly
Hey Roella,
We love that you loved it! Easy booking and fast replies? We’re basically the Beyoncé of flight websites. Flawless and always on beat. 🎤✈️
Thanks for flying fairly with us. Don’t be a stranger. There’s always another adventure waiting and we’ll be here with the sass and savings.
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Great working with Fly Fairly,
Great working with Fly Fairly,
They are always there to help and support. The BNPL function is an absolute game changer in terms or spreading to cost on the multiple flights I book. The CS team are equally awesome
18 March 2025
Unprompted review
Reply from Fly Fairly
Thank you so much for the kind words! Our customer support team will be so happy to know they’ve made a great impression 😊💜
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