flydubai Reviews 

I recently traveled with FlyDubai from the UK and was deeply disappointed by the overall experience—both at Terminal 2 of Dubai International Airport and onboard the flight itself. Terminal 2, which primarily serves budget and regional carriers, offered limited amenities that fell far below international standards. With only two restrooms available, inadequate seating, and minimal dining options, the terminal lacked basic comfort and dignity for travelers. For a city that prides itself on hospitality and global connectivity, this disparity was striking.

Onboard the three-hour flight, I was served a meal, but the passenger seated beside me—who had paid a comparable fare—was only given a bottle of water. This inconsistency in service felt discriminatory and unjustified. In the confined space of an aircraft, the aroma of food naturally triggers hunger, and denying a meal to one passenger while serving another creates discomfort and emotional distress. It’s especially troubling when health conditions like diabetes or dietary sensitivities may be involved.

As a Pakistani passport holder traveling with a British companion, I couldn’t help but notice the difference in treatment. While I received a meal, my companion did not, despite both of us having paid substantial amounts for our tickets. Such disparities raise serious concerns about equality and fairness in service delivery. Airlines should not differentiate based on nationality, and every paying customer deserves respectful, humane treatment.

Providing a simple meal—just a few tablespoons of rice and some chicken—is not a financial burden for an airline. It’s a matter of basic decency. No airline becomes poorer by showing compassion. In fact, it’s these small gestures that define a brand’s integrity and commitment to humanity.

I sincerely hope FlyDubai and Dubai International Airport take these concerns seriously and work toward creating a more inclusive, dignified experience for all passengers—regardless of their background, passport, or ticket class.

It was the first time we buy tickets from this pathetic rude and worst airline I ever boarded.
I will never buy tickets from them again even if the others demand 10 times the price
On both ways they wanted to take our hand bags despite we are allowed 7 kg. If you do not do they will harass you and even was subject not to go on board.
To be honest I can not trust them with my luggage neither with the flights them selves. avoid as much you can, you will not regret avoiding them once you have had the experience

I fly from dubai to Istanbul a few times every year. I decided to use my mile to upgrade to business class and wow it was such a good decision.
The food and wine were really well chosen and I enjoyed. Seats were so comfortable that I actually got some proper sleep something that almost never happens when I fly. After this travel I feel I will often travel business class in flydubai

Pathetic airline. Poor customer services. Extremely unruly crew. The crew will refuse to provide you meal even when it is included with your ticket. And if you decide to complain, the response time on their online customer services centre is so slow it takes ages. Save yourself from headache and fly with a better airline.

I frequently fly from Zanzibar simply because there is no alternative. FlyDubai has always been very basic—uncomfortable seating, poor service—but I tolerated it since they were at least punctual. Recently, however, not a single flight has been on time. Today’s flight was delayed by 2 hours and 40 minutes with no apology, causing me to miss my connection. We were stuck on the plane for 8 hours, given only 100 ml of water and a terrible meal.

On my last flight, we had to wait two hours in Dubai, and on the flight before that, my suitcase was broken into. Things are really getting worse. On top of that, Terminal 2 is unbearable on busy days—there aren’t even enough facilities to handle the passengers.

We had a wonderful fight experience with our 2 year old. The plane felt safe and comfortable, with tasty food and plenty of entertainment options for everyone. The crew was amazing with our little one handling all our request special attention to our kid. In both our journey we were lucky to have extra legroom seat at the start of the aircraft behind business class . Which gave our toddler space to stretch out and play and letting us relax. Overall the service made us very happy and turned our travel into a truly pleasant part of my trip.

Fly Dubai Does Not Has 24 X 7 calle centre to assist international travellers.
We tried to contact them for some information as the staff on delhi airport stopped us for baggage although on there website they already mentioned that 30 kgs can be taken into 2 to 3 pcs of Luggage. But to our surprise this airline does not have any customer support call centre where we could talk and resolve the issue. This is very irresponsible and careless and unprofessional business ethics.

I recently took a trip with them, and it was fantastic from start to finish. The flight left on time, the seats were comfortable, and the food exceeded my expectations. I noticed they had more legroom compared to other airlines. Which made journey even better . The stewards were attentive and helpful throughout. Overall, it was a smooth and enjoyable experience that I’d happily repeat.

The worst airline on the planet !!! Yes...Please dont take this airline unless u want to spend 2 or more days on the airport, literally sleeping in a room above the duty free shops and totally forgotten, as if u dont exist or as if u were kidnapped and thrown in prison.
This is exactly what happened to my husband who was flying from Riyadh to Beirut with Flydubai so the transit was in Dubai: his plane got delayed from 2:30 am till 4:30 am and before they departed they knew that there is no more another flight at 7am in Dubai when they will arrive because it got cancelled and the worst part is that it got postponed to the next day at 7pm which means 48 hours later!!!!!!!!!!!!!!! Do u want to hear about the compensation???? Well it's just a room where he spent 2 entire days above the duty free and telling them: you will have breakfast lunch and dinner!!! What a compensation is this???? It's not even 1% compensation it's a total disrespect from a disrespectful airline that i don't know why it's still working!!!!!!
Do you know that the people u kidnapped for 2 days have families waiting? Job waiting? commitments, meetings appointments weddings son's birthday daughter graduation or even funeral?????????
Let's say this happened somewhere in this world with a disrespectful airline like u, at least at leassssst a compensation like another flight for free would be given to these passengers or a sum of money refunded!!!! At least!!!
Let's not forget the disrespectful impolite employees that u have at the airport: after 48 hours of detention, they are asked rudely to weight their handbag because it weighted 1 kg more than the authorized and this 1kg was goods bought on your duty free dear Dubai!!!
What a shame really! How could u even still act wrong with these people who had more than ENOUGH?
And let's not forget that these passengers were also left 48 hours without their luggage where they have their clothes so they showered then slept and spent 2 days with the same clothes!!!!! This is pure humiliation!!!!
I know that this review will not give back my husband his right but it will at least let people avoid doing the same mistake and take this airline!!

This airline was the worst and what they have done is just illegal and stupid. My dad was coming to visit us for only 3 days. We were all excited and wanted to enjoy the most of it because it was only for 3 days.
The first flight was supposed to fly at 2 am from Riyadh,Saudi Arabia and ended up flying at 4:30 am which is already unacceptable doing this in the middle of the night. 2nd flight is supposed flying at 7 am but ended up NOT FLYING THE SAME DAY because it is the first flight that was delayed for 2 hours ruined the whole schedule and the 2nd flight flew the 2nd day.
THIS IS UNACCEPTABLE, DELAYING A FLIGHT FOR APPROXIMATELY 36 HOURS. SOMETHING I HAVE NEVER SEEN ! THE WORST PART OF IT IS THAT FIRST OF ALL MY DAD IS ALREADY TIRED FROM NOT SLEEPING THE NIGHT.
SECOND OF ALL, THEY MADE HIM STAY 2 DAYS IN THE AIRPORT HOTEL WHICH IS MORE THEN THE HALF OF THE DAYS HE TOOK TO LEBANON . HE HAD TO WEAR THE SAME CLOTHES AFTER SHOWERING BECAUSE HE DID NOT HAVE HIS LUGGAGE.
THIRD OF ALL THEY THOUGHT COMPENSATION IS GIVING HIM BREAKFAST,LUNCH AND DINNER! AM I DREAMING ?! THIS IS NOT GOING TO COMPENSATE ANY OF THE 2 DAYS THEY REMOVED FROM HIS 3 AND A HALF DAYS ! STAYING ISOLATED IN A RANDOM AIRPORT HOTEL OVER THE DUTY FREE. WE WERE SUPPOSED TO SEE HIM AND ENJOY, WE ENDED UP CALLING HIM FROM OUR PHONES!🤬😡
THIS IS NOT ALL JUST IMAGINE IF SOMEONE HAD AN IMPORTANT EVENT THE NEXT DAY, JUST IMAGINE ! IT COULD BE ANYHTING : A WEDDING, AN OPERATION, HIS WIFE GIVING BIRTH... IT COULD BE ANYTHINGGGG! We ended up seeing him only for 1 day and a half and the first day he was just tired we couldn't do much . NEVER EVER TAKE THIS AIRLINE AGAIN IN UR LIFETIME ! I WOULD NOT RECOMMEND AT ALLLLLLLLLLLLL! IF YOU HAVE SOMETHING IMPORTANT TO DO THE NEXT DAY HAVE FUN BEING STUCK IN THE AIRPORT HOTEL WITHOUT ANYTHING! THEY WOULD COMPENSATE 2 DAYS OF VACATION FOR BREAKFAST,LUNCH AND DINNER. SO GOOD RIGHT! AND SO WORTH IT ! THE BEST COMPENSATION EVER. AND THE FLYDUBAI STAFF WAS SUPPOSED TO BE NICE IN THAT SITUATION TO CALM DOWN THE PASSENGERS BUT NO SURPRISE THEY DID THE OPPOSITE !
THEY STARTED JUST SCREAMING AT THE PASSENGERS MAKING MORE STRESS DURING THOSE 36 HOURS OF WAITING. UNBELIEVABLE😡!
THERE WAS A FAMILY WITH A LITTLE BABY ON THAT PLANE JUST IMAGINE HOW THAT FAMILY WAS SUFFERING DURING THIS TIME IN THE STUPID HOTEL WITHOUT ANYTHING TO CHANGE THIS POOR BABY WITH. THIS IS DISRESPECTFUL AND ILLEGAL FROM flydubai AND ALL I JUST SAID IS TO PREPARE YOU IF U ARE FLYING WITH THIS TRASH AIRLINE. CANCEL UR TICKETS NOWWWWWW OR YOU ARE DONE 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Dear flydubai
I had flight from Kabul to Dubai on 8th August.
So the Steward was very impolite and very unprofessional .
I was on service room she knock very hard and yelling.
I ask her name she said Marry but can’t see her name on her dress .

She is very tall short hair and African.
Hopefully fly Dubai follow up
Thank you

Upon boarding the aircraft, I realized that I had lost my phone. A friend called my number, and someone answered, informing us that it had been found and was with security at the checkpoint. I immediately informed a cabin crew member, who kindly offered to check with her manager. However, when she returned after speaking with Miss Jenifer Chu, I was told there was nothing they could do.

Miss Jenifer Chu showed no empathy or willingness to assist. Instead, she coldly gave me two unacceptable options: either to exit the aircraft to retrieve the phone and take the next flight (which was in 4 days), or to proceed without it. This was shocking and extremely upsetting, especially as my phone held my bank cards, work contacts, and personal data.

While I was being dismissed by the cabin manager, two Italian ground staff approached to deliver documents. I pleaded with them for help, and unlike the Flydubai crew, they showed compassion. They took immediate action, contacted the security team, and even got permission from the pilot to delay slightly while retrieving the phone. Thanks to their efforts and the pilot’s support, my phone was returned just in time.

Miss Chu, on the other hand, stood by without taking any meaningful action. She ignored my tears and pleas, repeatedly saying “sorry, we can’t help,” and made it clear she preferred I deboard the plane rather than assist in solving the issue. Her cold and indifferent behavior was deeply distressing and unprofessional.

To make matters worse, I had prepaid for a meal on board which I never received, adding to the poor service.

This experience was one of the worst I have ever had with any airline, and I am honestly still shaken by the lack of support and humanity shown by your cabin manager. I strongly urge Flydubai to:
1. Investigate the behavior and handling of the situation by Miss Jenifer Chu.
2. Commend and recognize the Italian ground staff and the pilot, who truly saved the situation with their kindness and quick thinking.
3. Review and improve protocols for emergency or lost-item situations, especially during boarding.

I hope to receive a formal apology and to know what steps Flydubai will take to ensure that no other passenger has to go through such an emotionally exhausting and preventable ordeal.

Had two 6h long flights, connecting in Dubai with a 2 hour layover. First flight delayed by an hour. Landed miles away from terminal and then took a 20 minute bus ride to the terminal, during which a woman fainted from the 40 degC heat and lack of A/C. Had to run for over a kilometer in the terminal to catch the connecting flight. No assistance was provided. Only to get on another 12min long shuttle bus journey to the aircraft. In flight movies requires you to pay a premium, likewise with food and drinks. Avoid like the plague!

I came 10 minute before the gate closure as stated on their email, and as not enough clients they decided to close earlier and let the airplane take the fly.

When I came there, they closed the gate and cancelled my flight.

Wasted $1000.

I’ll chargeback and sue them

Terrible.. ive travelled with other commercial airlines, unfortunately the service and quality of this airline is deteriorating, last time i travelled less than a month ago, smell of petrol, no announcement from the captin, thw long delays and insult frol other passenger who is racist who unfortunately was no taken seriously.. you need to improve as youre carrying dubai name.. i wish you the best but unless i hear good news i will not travel and will try my best not to have connection with your airline as this was mt worst experience travelling.

The flight was disappointing — the aircraft was in bad condition, seats were cramped The food was horrible and disgusting, completely inedible. The crew service was also unprofessional and uninterested. Overall, not worth the money. I wouldn’t fly with FlyDubai again unless they make major improvements.

On board you should buy everything even TV programs which should be free... will never use it again.

My flight from Dubai to the Maldives with FlyDubai was one of the worst airline experiences I’ve ever had. The cabin crew was rude and arrogant from the very beginning. I had to wait over 30 minutes just to get a glass of water, even though I asked politely. When I finally received it, it was handed to me with clear reluctance, as if I was bothering them.

I wasn’t allowed to use the toilet because of some very light and brief turbulence. When I tried again shortly after, I was denied again, which felt unnecessary and overly strict.

After about an hour into the flight, due to the air conditioning, we had extremely dry mouths and were very thirsty. However, after the earlier experience with asking for water, I actually felt afraid to ask again, seeing how unfriendly the crew was. So I decided to buy something instead and ordered a Coke, planning to pay for it. Unfortunately, I never received it – even though the flight attendant walked past me at least ten times, she completely ignored me.

On top of that, there was a lot of chaos with seating arrangements. Passengers were asked three times to change seats so families could sit together. Even those who were clearly unhappy were forced to move, despite having selected and paid for their seats in advance, which was unprofessional and unfair.

The crew was unprofessional, unfriendly, and showed no interest in passenger comfort. Also, the flight was delayed by 40 minutes, and we weren’t informed about it in advance.

I do not recommend FlyDubai. This was a very unpleasant flight and left a truly negative impression.
Absolutely disappointing flight with FlyDubai. You’re not even allowed to watch a movie for free – unlike normal airlines. For four hours we had to stare at the ceiling. No screen, no sound, no music – nothing. Everything comes with an extra charge. Never again.

I booked a ticket from Milan Bergamo to Lahore, and at the time of booking, the layover in Dubai was 2 hours. However, just a few days after my booking, the airline increased the layover to more than 6 hours without my consent or any form of compensation. This unexpected change caused me significant additional expenses, including rebooking a taxi service for post arrival and paying for an extra meal at Dubai airport.

I contacted the airline multiple times to request at least a food voucher for the extended layover, but the response was rude, and no compensation was offered for the inconvenience caused by their schedule change.