Fluent MoneyReviews 

9,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,904 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and helpful staff who provide excellent service and support. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them informed and make the process stress-free. Reviewers are particularly impressed with the quick response times and the seamless user experience, making complex financial processes easy and straightforward. The efficiency and diligent care provided by the company are frequently mentioned, with many customers recommending their services for various financial needs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often praising individuals by name for... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness in securing... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism and... See more

User experience

People report positive experiences with user experience, highlighting the seamless and straightforward... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,685)

1,792 reviews in the last 12 months

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Rated 5 out of 5 stars

Fluent provided a detailed service

Fluent provided a detailed service. They listened to my requirements for my mortgage. They found me a mortgage deal that met my criteria. They kept in contact with me , checking how the mortgage was progressing and offering assistance with documentation when required. I would recommend Fluent to any person looking for a new mortgage or reapplying for a mortgage. Thank you for all your help

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Both Raul and Elaine have been amazing…

Both Raul and Elaine have been amazing in helping me to find a decent mortgage, even after a history of bad credit.

Raul's advice allowed me to get a better deal on mortgage rates and Elaine's support made the application process simple - both are a credit to Fluent Money.

I wouldn't hesitate to recommend Fluent - you get the service you pay for!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great re-mortgage deal

They came up with a great re-mortgage deal and helped me throughout each stage to completion. They were prompt in communications and professional and offered great customer service.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process, easily accessible and transparent, helpful and understood my needs by all the staff, i would highly reccomend these guys especially dylan and rhea who were ultra professional and asset to there team and company. Thank you

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Both Matthew and Christina have been amazing. Quick, efficient and responsive. Answered all questions and queries immediately and came back to me whenever they didn’t have the answer. Couldn’t ask for much more at all!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Top class customer service 100%…

Top class customer service 100% Christina my mortgage advisor and Callum my case manager are brilliant.After years of terrible service from my other mortgage advisors and extremely bad advice I found fluent money and especially their team to be absolutely brilliant 🤩 they took all my issues on board and came up with the best solution for our needs.i only have another few weeks until completion but they keep you updated every step of the way. Can’t thank callum and Christina enough cheers folks keep up the excellent work you are an asset to fluent money

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Callum Dent and Jack…

Thank you Callum Dent and Jack McCracken for securing me a fantastic mortgage deal. From start to finish professional service and communicated every step of the process. Highly recommend and thank you again.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Angel and Christina are great!

I was looked after by Christina and Angel. Found me a great mortgage deal! Both were very helpful and professional, kept me informed as much as possible. Very impressed! Shane R.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Dealt with them now for two remortgages; and have to say very good. Kaitlyn H was v patient, thorough, responsive, and really help you get the best rates. Full trust in their process, good people, excellent communication. Online tool is very useful as well when you can't answer the phone.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Sorry for ignoring you Hayden <3

My case was dealt with by Christina and Hayden who are both lovely. I could not recommended fluent money enough. They were both knowledgeable and extremely helpful. Christina advised me of which mortgage would be best and helped me figure out how much I could borrow. Hayden then communicated with the lender and amended the amount I was borrowing after I had my survey done. He was the first point of contact and did weekly check ins (that I ignored like 90% of - I am so sorry!) to see how things were getting in with the solicitors- which was very slow. Thank you both so much and I am so sorry I always ignored you Hayden

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Each person I spoke to was very professional. Made the whole process easy going. Whilst going above and beyond to find the perfect loan! Would highly recommend

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional took the time to see what I needed before making any recommendations to help me better informed decisions.
I would highly recommend.

6 June 2026
Unprompted review

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