Fluent MoneyReviews 

9,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,904 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and helpful staff who provide excellent service and support. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them informed and make the process stress-free. Reviewers are particularly impressed with the quick response times and the seamless user experience, making complex financial processes easy and straightforward. The efficiency and diligent care provided by the company are frequently mentioned, with many customers recommending their services for various financial needs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often praising individuals by name for... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness in securing... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism and... See more

User experience

People report positive experiences with user experience, highlighting the seamless and straightforward... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,685)

1,790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am a returnee to Fluent Money so am…

I am a returnee to Fluent Money so am not surprised at the wonderful service they offer. Kaitlyn and Mohammed were very responsive to queries and kept me up to date on all aspects of my re-mortgage. Very professional, cordial and patient. Will be using them the next time i re-mortgage.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and Reliable

Fast and Reliable! I transfered my mortgage to another bank. Thanks to Joseph Costello and Nazim Arif Everything went quick and smoothly. Thank You!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I had absolutely fantastic experience…

I had absolutely fantastic experience with you folks! Ross Manning was our advisor and Joshua Kirkman was our case manager. Both of them were super responsive and got things done very smoothly. Making the process really easy. Highly recommended!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Claire and angel were absolutely…

Claire and angel were absolutely brilliant. They kept me updated on the progress and got the offer very quickly. They were more than happy to talk through the entire process and gave advice what questions I should ask the agent and solicitors as I am a first time buyer. 10/10

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Needed a remortgage with tight…

Needed a remortgage with tight timescales for completion. Read the reviews and decided to go with Fluent Money. They have a great App but my interactions with Sam DeBecker, Joe Costello and Josh Kirkman were the icing on the cake. They took responsibility for my application and responded to all my questions promptly. Well done for getting my “bits” sorted in time….

1 June 2026
Unprompted review
Rated 5 out of 5 stars

We are first time buyers and Fluent…

We are first time buyers and Fluent Money found us the best deal at a very quick pace. James and Matthew were fantastic and there communication was great! I couldn’t recommend more. We will definitely be using them again when it comes to the end of our fixed rate.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Me and my partner are over the moon…

Me and my partner are over the moon with your service! Especially the two girls who helped us Leah and Danielle, we can’t thank you both enough! It was worth the wait! We appreciate everything you have done for us, thank you so much!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Fluent money

I highly recommend Fluent money, from beginning they were very transparent, helpful and prompt.
They kept us in the loop and were very supportive. Thank you for everything, we didn’t think a mortgage would be possible for us especially after being messed around by other brokers. Special thanks to Christina & Hayden❤️

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding! You've earned a bonus, a holiday and a hamper!

Outstanding! Having been advised poorly by a previous broker Caroline and Shannon took us through the process of securing a remortgage in a careful, positive and enthusiastic manner. We really felt listened to, and the circumstances explained were fully understood. We were not pushed down a single path and all options were explored. After the product was selected Shannon saw through a 'record time' completion - literally days! Both Caroline and Shannon kept each other informed of progress and us. All via a superb app. Everything has felt joined up, communication is first-class and I cannot recommend Caroline and Shannon and the whole team at Fluent Money more highly. Well done team! They've earned a bonus, a holiday and a hamper!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff who put communication as a priority

Both Chris and Robert were excellent in delivering what we needed. Every step was explained as options explored. They kept us informed at every stage. They fluent app was clear and easy to navigate, keeping everything in one place and tracking progress. I would highly recommend this company.

11 June 2026
Unprompted review

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