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FlowerStore.ph Reviews 3,085

•
TrustScore 4 out of 5

4.2

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like flowers and cakes are fresh, beautiful, and consistent with online descriptions. The service is often highlighted as top-notch, with many appreciating the professionalism and care taken with orders, especially for those sending gifts from overseas. Reviewers also find the ordering process easy and efficient, with good communication regarding order status and delivery. However, some customers also noted issues with delivery, experiencing delays, missed delivery windows, or problems with re-delivery attempts. There were instances where delivery drivers refused to complete deliveries or behaved unprofessionally, leading to frustration and disappointment. Some people also felt that communication was lacking when problems arose, and a few received products that were not as advertised or had minor defects.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Product

Reviewers express satisfaction with the product, often highlighting that items like flowers and cakes arrive... See more

Order

Users describe ambiguous interactions with order experiences, with many praising the smooth process, timely... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh, beautiful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from this store from the past 4 months. I can omly say that theses four months have been incredible. Top notch service that continues to get better with evey order. I am extreme... See more

Company replied

Rated 5 out of 5 stars

Top-notch service. I used the app to order flowers for the first time and when the recipient wasn’t available on delivery day, the team immediately offered to reschedule and deliver a few days later.... See more

Company replied

Rated 5 out of 5 stars

The logistics is actually good, but I have experienced a little bit problem with the logistics when it comes to re-delivery. Well first, it was moved to 1pm - 4pm and then it was moved to 4pm - 8pm, i... See more

Company replied

Rated 5 out of 5 stars

Flowerstore is my go to online store for sending flowers and gifts. They deliver on time, packages your flowers and presents well with a card & video, have good tracking links and timely notices and m... See more

Company replied

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Dried Flower Shop
  4. Florist
  5. Flower Delivery
  6. Flower Designer

Written by the company

Philippines' best rated online gift shop and flower delivery, providing all types of flower bouquets and gifts for all your needs! Send beautiful, affordable flowers and gifts from only P399 with Free Same-Day Delivery in Metro Manila, Metro Cebu, Davao City, Cavite, Bulacan, Laguna, Rizal, Batangas, Pampanga, Albay, and other selected areas in Misamis Oriental. FREE Nationwide Shipping is available on selected products. Cash On Delivery is accepted. No Credit Card required. Perfect for Birthdays, Anniversaries, Romance, I'm sorry, Valentine's Day, Mother's Day, and all other occasions or just because. We also deliver sympathy funeral flowers.

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,085)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great APP

Great APP, very easy to use; reliable service and products are fresh and top notch. Keep up the good work.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous fruit basket and good customer service

The customer service officer called me to clarify the address - I appreciate this because I’m ordering from overseas and I’m not certain if I’ve inputted the address correctly. The fruits basket I ordered was gorgeous and delivered well. Much appreciated.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Great Job Guys!

Easy to order with super fast transactions, even the seem last minute order were handled so well! Great job guys!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Flowers were delivered to my relative in hospital within 4 hours of placing the order, were in good condition and matched the description given online. A question regarding the address was answered in minutes. 5 stars for this company!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

The flowers delivered safely and in…

The flowers delivered safely and in good condition.

13 January 2026
Unprompted review
FlowerStore.ph logo

Reply from FlowerStore.ph

Thank you for sharing your experience! We're delighted that the flowers arrived safely and in good condition. We truly appreciate your support.

Rated 1 out of 5 stars

1 month+ and still waiting…

Unfortunately I had a really disappointing experience with this company. I placed an order for a Christmas gift for my staff on December 16 and gotten a payment confirmation email from Maya (their payment provider).

However, I had to follow up a few days later after not receiving any order confirmation email. I was then told that my payment had to be ‘verified’ even though it was confirmed by their payment provider.

After it was ‘approved’ by their finance team, I had to provide my personalisation details for my order, which seems like a pretty inefficient process. I should’ve been able to provide this at the time of ordering to avoid constant email comms.

After not hearing anything for several days again after Christmas, I was told there was it would be delivered 2-10 days only to find out 10 days later that they didn’t dispatch my order cos they were out of stock.

It has now been a month since I placed my order and I still have not received any delivery or tracking details.

If you don’t follow up with this company, you won’t get any updates on your order. It is truly a disappointing experience and has taken up too much of my time. Gifting should be an easy experience, not a chore.

At this point with no update or dispatch, it’s looking like it will be another 2-3 weeks at least.

Do I really have to wait 2 months for my order?

17 January 2026
Unprompted review
FlowerStore.ph logo

Reply from FlowerStore.ph

We sincerely apologize for the inconvenience and frustration caused by the delay of your order, especially on such a special occasion. We completely understand how this disrupted your plans, and this is not the experience we want our customers to have.

Your feedback is very important to us, and we are reviewing your case to prevent similar issues in the future. May we kindly ask for your order number so we can prioritize resolving this and provide you with the correct update?

Once again, our sincere apologies for the inconvenience, and we hope to have the chance to serve you better in the future.

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