FlowersDirect.ie Reviews 

457
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering and prompt communication throughout the process. Many also appreciate the beautiful flowers and timely delivery, often receiving photos of the delivered arrangements. However, some customers also noted issues with product quality, receiving flowers that were not fresh, appeared wilted, or were damaged upon arrival. Others mentioned that the delivered arrangements sometimes did not match the online description or picture, and a few experienced problems with delayed or missed deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the beauty and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising excellent delivery, same-day... See more

Order

Reviewers mention ambiguous feedback about their orders, with many expressing disappointment due to issues... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing disappointment over... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found flowersdirect.ie on a web search & bought a little hay box of flowers for my sister who just lose her beloved doggie. Ordered in the morning around 7am. Paid with ApplePay and immediately rea... See more

Company replied

Rated 5 out of 5 stars

Your Easter Tulips were very beautiful, delivered in good time, and your Customer Service was both professional and genuinely warm! My order had an issue which you resolved promptly and appropriately... See more

Company replied

Rated 5 out of 5 stars

Ordered flowers for the birth of my best friends daughter and accidently entered my billing address instead of the delivery address. Contacted the company (on a Sunday) and expressed my concern... See more

Company replied

Rated 5 out of 5 stars

Accidentally ordered the flowers to my house instead of my friend and they sorted this out for me instantly , delivered the flowers & balloon and sent me a picture of them at my friends door . They lo... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Flowersdirect.ie is an online flower store that offers a delivery service throughout Ireland. At Flowersdirect.ie we have gained a reputation for the quality of our customer service delivering beautiful flower arrangements and our delivery service. On Flowersdirect.ie, customers can order flowers from a large selection of arrangements and bouquets. Each flower arrangement contains fresh cut flowers expertly hand-tied by experienced florists. At Flowersdirect.ie we provide flowers for all occasions and our website is easily navigated which makes finding the perfect bouquet simple. Flowersdirect.ie also provides flowers for corporate and social events, weddings, funerals, birthdays and anniversaries. At Flowersdirect.ie we also cater for different price ranges and bouquets are available for all budgets.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(457)

95 reviews in the last 12 months

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Rated 3 out of 5 stars

Late

Ok, well the flowers were lovely as usual. But i booked and paid the 15.99 or whatever it is for the morning slot. Specifying if they could be left before 12noon. As my mum would have left to go get her pension(I know 1pm is the cutt off) but still, you're up in Sandyford right? She's on Leopardstown Road... I should of not bothered with paying the extra. Thats all. Flower and card were beautiful.

25 October 2024
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello Melissa, we wanted to apologise for the inconvenience regarding the delivery timing. We will reach out to you to rectify the issue.

Rated 1 out of 5 stars

Awful company

Awful company. Don't give them a cent.
I ordered 3 bouquets, they delivered me 1. Customer service was awful. I needed all 3 as they were for a trio of girls and needed to match. I told them they would send the courier back to collect the 1 they delivered and they refused. Manager was rude. I'm now stuck with 1 sub par bouquet and must go find 3 new ones for the event today. Worst experience I've had with customer support. Manager literally said to go ahead and leave a bad review cause they have plenty of good ones. Also hung up on me twice. Zero star company, save your money and shop somewhere else

25 October 2024
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hi Shane, we're truly sorry to hear about your experience with us. This is not the standard we strive for, and we apologise for the frustration and disappointment caused.
We understand how important it was for you to have all three bouquets for your event. Your feedback is invaluable, and we'll ensure it is addressed with our team to prevent this from happening in the future. Our sincere apologies again for the inconvenience caused.

Rated 5 out of 5 stars

I accidentally filled out order form…

I accidentally filled out order form wrong and the company were right on it to correct it for me. I did it a second time (I forgot to put what I wanted in the card). It was no problem for them. They also sent an email when flowers were delivered. I would use them again.

24 September 2024
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Reply from FlowersDirect.ie

Thank you Philomena for the kind words, we look forward to your next order :)

Rated 2 out of 5 stars

Didn’t even say who they were from no…

Didn’t even say who they were from no card after I told the guy what I wanted my sister taught that someone else had sett the until I asked had she received them , very poor performance
Peter Wynne

24 September 2024
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Reply from FlowersDirect.ie

Hello, Peter. Thank you for reaching out. We're sorry to know that there's an issue with your flower order. We've sent you an email, let us help resolve your issue and discuss things further.

Rated 4 out of 5 stars

Lilies opening too late, but problem taken care of

Delivery was good. We had the problem that only two of the lilies ever opened, and only a full week after delivery. At that time the roses were not pretty anymore. For 50 Euro this was disappointing but customer service was excellent though. We got a new bouquet and that one was great.

24 September 2024
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Reply from FlowersDirect.ie

Hello, Martin. We're sorry about the inconvenience caused. We've sent you an email. Let us help resolve your concern asap. Thank you.

Rated 5 out of 5 stars

Amazing

We have received many different arrangements over the last few weeks as a result of a bereavement. To say that each one was beautiful is an understatement!!!! The white roses lasted nearly 4 weeks!!! I have never known this before and the beautiful colours and flowers in other arrangements were fabulous. Thank you

22 August 2024
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you for your wonderful feedback Lynn. This really made our day!

Rated 5 out of 5 stars

A brilliant service

A brilliant service! I had a glass vase of Lily’s delivered and they were gorgeous. Additionally, as I wasn’t home, the delivery was placed in a safe, covered spot
Much appreciated!

24 September 2024
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you so much, Jess.

Rated 2 out of 5 stars

Flowers wilting day after delivery

Flowers wilting day after delivery … if they need watering upon delivery or soon after you could possibly leave advisory note … good delivery time and service otherwise.

24 September 2024
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Reply from FlowersDirect.ie

Hi Tony, we are sorry to hear that we did not meet your expectations. Please know that we strive to provide the highest quality flowers, and we regret any disappointment this may have caused. We will reach out to you to rectify the issue.

Rated 1 out of 5 stars

Worst experience with any company any

Worst experience with any company, tried ordering flowers for delivery, site kept having "technical issues" had to wait till following morning to call, girl on the phone was rude and unhelpful, kept messing up every single step, gave my card info over phone, was told I'd get email confirmation, I did it was all wrong, not my sisters name for delivery, called again, they said it was all ready, my sisters 50th birthday today, I sent flowers and chocolates to her work place, received an email telling me flowers left outside no receptionist @ 5.01 The secretary doesn't leave until 5.45 my sister called work, nobody saw them, so instead of a nice birthday surprise she'll be thralling through cctv to find her flowers and chocolate left out in the elements over night, sunshine and rain, disgusted with their so called "flower delivery" service as they did neither. AVOID flowers direct, plant seeds it's be faster. Edit, flowers found left outside front door, no box of chocolates, biggest waste of €50+

12 September 2024
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello Sheila, Thank you for bringing this to our attention. We are very sorry to know about the recent experience you've had with us. This is not our standard as we always strive to provide a high quality of service and rest assured it will be taking care of and prevent from happening again. We will get in touch to you to recify this matter.

Rated 2 out of 5 stars

Very disappointed that these were…

Very disappointed that these were flowers for the loss of my father in law which arrived looking slightly squashed. Furthermore they barely lasted 2 days which was highly disappointing given the occasion they were for and the price.
Would not use again or recommend. The cheap shop bought flowers are lasting much longer.

6 September 2024
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello, Merlanie. Thank you for bringing this to our attention. We sincerely apologise that flowers that you you have received are damaged. Please allow us to help. May we request further information and discuss this concern please. Here is our email address: customer.service@flowersdirect.ie. We look forward to your email!

Rated 2 out of 5 stars

Disappointing

Bought flowers for my sister for her birthday and very disappointed after paying so much to hear that they barely lasted 2 days

26 August 2024
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello, Caleb. Thank you for bringing this to our attention. We're sorry to know that there's an issue with the flowers that you have ordered. Please allow us to help. May we request further information and discuss this concern please. Here is our email address: customer.service@flowersdirect.ie. We look forward to hearing from you!

Rated 5 out of 5 stars

Beautiful flowers 🌷

Beautiful flowers delivered exactly when I requested, very happy customer!

26 July 2024
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Reply from FlowersDirect.ie

Thank you so much GM:)

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