floward.co.uk Reviews 479

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Worst experience in Europe, from my point of view. Once you place the order and pay the full amount they may contact you through WhatsApp and ask for some extra fees. They always find explanations for... See more

Rated 5 out of 5 stars

We hired Floward for our wedding day and I couldn't be happier with the setup Ashley and her team had done. We’ve given Ashley a simple brief with the type of flowers and colours we would like, and sh... See more

Rated 1 out of 5 stars

One of the worst experience using Floward Kuwait. Did not delivered within set timeframe. The address was repeatedly sent thru WhatsApp a night before just to confirm. No customer services. No robo... See more

Rated 5 out of 5 stars

Nem at Floward is an exceptional, talented florist who created my wedding flowers with such creativity, beauty and flair. The arrangements were stunning and everyone commented on the magnificence of t... See more

Company details

  1. Flower Delivery

About floward.co.uk

Written by the company

Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves on creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them.

We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.

We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.

We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.

Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.

In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service
Especially taking all the responsibilities to call a person and make sure of their best timing to deliver

4 May 2024
Rated 4 out of 5 stars

Excellent flowers, bad attitude (delivery guy)

The order came on time+ it was better than the pictures.
One thing I was upset about is the delivery guy. When I didn’t hear the doorbell he called and said that he left it with the reception and I should come down. I said no I can’t please come upstairs.
He came upstairs and knocked my door very very loudly!! When I opened the door he just ran away. Disappointing attitude.

8 April 2024
Rated 1 out of 5 stars

Writing this review about my own…

Writing this review about my own experience. Ordered a bouquet, all fine and smooth no problem. Yes I did a mistake regarding delivery time, want to rectify it. No help no support or trying to understand. You can know the answer from the way they talk to you it’s can’t be done , impossible etc all with the ward sir. Really this is the first and last time I deal with them and blaming my daughter as she introduce this service to me , wish she and all her friends stop dealing with them , this might be happening only in saudia branch.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service..

Amazing service.., amazing staff especially Mr.Zein .. so helpful and kind ..
Easy to order and in time to deliver..
Thank you & for sure it won’t be the last time..

1 March 2024
Rated 1 out of 5 stars

Vday scam in UK -Absolutely disappointing

Absolutely disappointing. Pre-ordered for Valentines day. They reached out 2 days before Valentines day asking to pay double or reschedule as they are busy. Unacceptably rude customer care and they also send message to recipient ahead of time and informed of arriving gift forcing the customers to pay double for Vday delivery. Choose an alternative and never rely on this service. Absolutely worst in UK.

12 February 2024
Unprompted review
Rated 1 out of 5 stars

I am writing to express my deep…

I am writing to express my deep disappointment and embarrassment regarding the recent flower delivery I ordered through your service. I had specifically requested a vase of flowers, but to my dismay, the recipient received them in a paper bag. This experience has been the worst I've had with your application.

Your platform used to be my go-to option for gifts and flowers, and I am genuinely concerned about what went wrong in this instance. I would appreciate a prompt investigation into this matter and a resolution to ensure such lapses do not happen in the future.

I kindly request compensation for this experience with the recipient.

Sincerely,

1 December 2023
Rated 5 out of 5 stars

Nem at Floward is an exceptional…

Nem at Floward is an exceptional, talented florist who created my wedding flowers with such creativity, beauty and flair. The arrangements were stunning and everyone commented on the magnificence of them. He worked to a set budget and communicated well with myself and other vendors so I didn’t have to worry at all. I will most certainly choose Nem and Floward for any future events.

2 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look