Floridian Brand USA | Premium Massage Chairs Reviews 210

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the outstanding quality of the products, with many highlighting the positive impact on their well-being. The staff is frequently commended for their professionalism, helpfulness, and knowledge, making the purchase and setup process effortless and pleasant. Many people appreciate the efficiency and care taken during delivery and assembly, noting that the products work wonderfully and provide significant relief from pain and stress. However, some customers experienced significant issues, including receiving incorrect or used products that smelled unpleasant, and facing prolonged delays in getting replacements. There were also concerns about chairs failing shortly after purchase and being replaced with different models, leading to feelings of being misled.

What people talk about most

Product

Customers consistently note positive experiences with the product, with many reviewers describing their... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, with many reviewers highly recommending the massage chairs... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as great, fantastic,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great chair and smooth delivery

Had our chair delivered about a week ago and we are loving it. Mike and Phil were great to work with. They set up the chair in great time and had us relaxing away. Here’s to many years of relaxation!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost they drove to North Carolina and Moved it to the new house. Phil and Mike did an outstanding job of moving it including removing the chairs arms because my front door is not wide enough. I would highly recommend this company any time.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Originally I gave Floridian Brand a 5…

Originally I gave Floridian Brand a 5 Star review after I purchased their highest end Legend massage chair. Unfortunately, the experience turned into a total disaster. After one week I experienced the first failure and they sent a technician out to repair it. About two weeks after the first repair one of the motors failed. This time they took my new chair away and I never saw it again. For over 5 months I have been stuck using an old loaner chair waiting for Robert (the owner) to get me a new replacement chair because they couldn’t even get parts to fix their flagship chair! They took the Legend chair off their website and replaced it with a chair that is built by Luraco. Robert then told me he would get me the Luraco chair to replace the Legend model I had purchased. I was very patient with Robert as he kept giving me reason after reason why things were dragging out and being delayed. Well after almost 6 months of not having my chair that I paid a lot of money for, Robert tried to get me to pay him several thousand dollars more for me to get the Luraco chair that has less features than the Legend chair I had originally purchased. The Legend chair retailed for $14,000 and the Luraco chair retailed for $9,999. Robert had promised for months to replace my chair with a Luraco and now he wanted me to pay him more money 🙄!! I absolutely refused and told him his options were to give me the Luraco to replace my Legend or refund my money. Robert then tried to tell me I would have to pay a restocking fee and pay for someone to come pickup the loaner chair!! I asked him if I was going to need to get my lawyer involved and then he backed off of that and told me he would refund my money. The only credit I can give Robert is that he did refund my money that day.

The only good experience I had with Floridian Brand was the help Ganzy, their Lead Service Technician, gave me. Ganzy is very professional, responsive, and respectful. Robert is extremely lucky to have Ganzy working for him.

I believe Floridian Brand will probably not be in business much longer as there are many other massage chair options/brands to choose from.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Let's hear it for the BOY'S

Every thing went well Mike and Soto, they got it all set up and showed me how to use it and if there was more information in the book. They were very helpful and punctual. The chair works great & really gives a wonderful massage from head to toe. It is very relaxing and aches and pains. I would recommend it to it and Floridian Chairs. In fact everyone I have talked to from Madison and the boys "men" Ganzy, Mike and Soto Have been very caring and giving. The Rebel 3D is the best massage chair ever.
Thank you, Carrie.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great chair helps with aches pains and tired feet

The chair is incredible and really helps with foot pain and back of the leg pain. Used it a lot in Kuwait and definitely improved my foot and back health. Real morale booster. Using the new model in the store it looks more sturdy with newer options would highly recommend for any one to try and buy

3 September 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this chair!!!

I absolutely love this chair!!!!
I recommend this chair to anyone!!
I have back trouble and this is chair is a life saver!!
I’ve never felt better.
Compared to others prices like $13,000 this chair is a steal.
Great customer service!!!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

The message was great

The message was great. It made my body feel really good. The way it stretches your body and gives you a full body message is amazing

22 August 2025
Unprompted review

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