florence by mills Reviews 75

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I placed an order on this website and received no updates about the shipment for almost two weeks. During that time, I did receive several promotional emails, but no information about my order,... See more

Rated 4 out of 5 stars

My excperience with FBM was pretty good, the acne parches really helped me and i really love the facemist because of how refreshing It is but i think that some things were overpriced such as the look... See more

Rated 1 out of 5 stars

I orderd a few products for my daughter a lip gloss an eye shadow and 30ml moisturisers cost me $52 aus biggest rip off but my daughter really wanted it as she is a big fan. But all in such a disappoi... See more

Rated 1 out of 5 stars

Wish I’d read these before I put my order in for my daughter before Christmas!!! Absolutely crap! No response, no replies no nothing!!!! Now going to have to go through my bank to claim my money back... See more

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetic Products Manufacturer
  5. Cosmetics Industry
  6. Health and Beauty Shop

Information provided by various external sources

florence by mills is a clean beauty brand that is made for all skin types. We believe that natural ingredients make for the best skincare and makeup products.


Contact info

2.1

Poor

TrustScore 2 out of 5

75 reviews

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Rated 1 out of 5 stars

Non-existent Customer Service

The products I received were delivered in a wet box after a bottle had opened. All the Holiday Gift Set boxes were destroyed. I've been attempting to reach them for weeks now to no avail. I've left messages, emailed, reached out via Instagram.....nothing. Worst customer service I've ever experienced!

8 December 2020
Unprompted review
Rated 1 out of 5 stars

The worst customer service

The worst customer service, ever.
I bought almost U$100 in products and After I month they sent me another product that I never ordered. After sending them a question regarding this matter, they answered that It was a mistake and I just need to pay for the shipping and they would refund my money. Really? Do I have to pay for the shipping regarding something that I didn't order?
Totally Unsatisfied.

17 September 2020
Unprompted review
Rated 4 out of 5 stars

love it

This is very good! The things I’ve ordered here is so good and does not irritate my skin. Took a pretty long time to come to me. And the ship and some things was expensive. But if you live in the USA. ORDER ORDER ORDER! I love the peel of mask have ordered it twice and it’s no scam or stealing money! Love it.
Thanks!

18 June 2020
Unprompted review
Show reviews in all languages. (75 reviews)

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