Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more
Company replied
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Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more
Company replied
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more
Company replied
The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Company replied
Company details
Written by the company
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contact info
11 Scott's Road, PA2 7AN, Paisley, United Kingdom
- floormonster.co.uk
4.1
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Send me by e-mail..discount code ..but…
Send me by e-mail..discount code ..but code not working...and get from.me more.money..
23 March 2024
Reply from Floor Monster
Hi Adam, having a look at this order. I can see it was a step that had been purchased. At this moment in time individual steps are not part of the current promotions.
date for delivery was the 28th still…
date for delivery was the 28th still haven’t received it not happy as I have a deadline to complete a job by Friday
22 March 2024
Reply from Floor Monster
Hi John, thank you I have checked this and can only apologise that there was an issue with the delivery company losing track of the first pack, a replacement pack has been sent and is due to you tomorrow. Thanks
I placed the order for a customer of…
I placed the order for a customer of mine and what turned up was nothing like the sample she was sent.
She has now had to purchase an alternative from a local supplier as she’s in the middle of a refurb.
She is now stuck with the packs from Floor Monster as they won’t collect them or refund her
13 March 2024
Reply from Floor Monster
Hi David,
Thank you for your feedback however we would refute some of the claims as having spoken to your team we were advised the customer liked the colour and was been priced on another area with the same floor. We are aware the customer is not keen on the knots of the flooring which are shown in the images.
We have advised the unopened packs can be returned for a refund less the cost of the transport back to us as there is no fault with the actual product and is as expected and the same as the website
Samples
Floor monster sent samples to me, happy with their service will definitely be buying from them soon
20 March 2024
Reply from Floor Monster
Great to hear Mike and if you do need any help please do not hesitate to let us know
Reply from Floor Monster
Thank you for your feedback if you need any help making an order please do not hesitate to get in touch
Great product
Great product, great customer service. Delivery was nearly £40 for them to just leave on a pallet outside in the rain. Flooring is beautiful though!
6 March 2024
Reply from Floor Monster
HI Jess thank you for your feedback and great to hear the flooring is looking well. Delivery is £36 anywhere in the UK and we only book the deliveries on the dates stipulated by the customer and all deliveries are kerbside delivery
Really let me down as they booked…
Really let me down as they booked delivery date for today 5th March and as a result i organised my joiner to come and fit the floor tomorrow 6th March. I took a day off work to be home for the delivery, heard nothing all morning so i contacted them and was was told it is to be delivered today and i will get a call 1 hour before. Again heard nothing all afternoon so contacted them again at 3.30pm to be told its not coming until tomorrow (im not holding my breath) so now im going to be paying a joiner to fit nothing! really not good enough
25 February 2024
Reply from Floor Monster
Hi Jason thank you for your feedback, I have looked into this and as per the information provided to you already delivery has already been sorted for tomorrow morning. We are sorry there was a delay with the goods being delivered to you directly by Quickstep but as explained they did not account for the fact your postcode was in a 2-day area rather than next-day delivery and therefore are delivering now tomorrow morning. We did share the email chain with you from Quickstep and regretfully have to rely on the information given to us by Quickstep as they were delivering your order rather than our haulier. Thanks
Not received the goods yet due to being…
Not received the goods yet due to being told on the day of delivery there was no stock and you are asking for a review ?
25 February 2024
Reply from Floor Monster
Hi Shelley, thank you for your feedback, I have looked and regrettably, the goods from our supplier suffered a delay which we are sorry about. I believe the pallet has been rebooked for another day now and your delivery fee has been refunded to make up for the delay, do let us know if you need anything further
Great service!
17 February 2024
Reply from Floor Monster
Thank you Irina for your feedback if you need any further assistance please do not hesitate to let us know.
Poor quality, worst experience
We have recently bought the cladding for our stairs, I must say is very cheap quality for money we paid for that Kit .
Paid over £700 and quality is very poor .
There is other competitors that have better product this is cheap laminate.
They don’t have bullnose treads and riser .
Will never buy from them again.
19 February 2024
Unprompted review
Reply from Floor Monster
Hi Nikolae, thank you for your feedback but we would refute this claim that our products are cheap laminate. The laminate stair sets are very clearly a laminate product, we also do not claim to sell any bullnose treads or risers. Our stairsets are for straight enclosed steps. You can of course fashion your own bullnose for an open step with an offcut or by using an additional step.
You have not been in touch to make any complaint on the product nor have we any evidence to back up this claim they are very competitively priced laminate stairsets.
Overall a really good experience with…
Overall a really good experience with floor monster. Customer service was great, delivery was so fast and the lvt flooring looks amazing. Highly recommend!!
19 October 2023
Reply from Floor Monster
Thank you Hafsa for your great feedback much appreciated and great to hear the Mariner's Cove is looking well down!
Great customer service
Really impressed with this firm. We placed an order for some wood but found out a few hours later that the shipment was delayed. Peter sent out a load of samples so we could match the current flooring we have and we found one. Simple and smooth process. Replies to all my emails were dealt with promptly. Will definitely be using these guys again. Thanks
22 February 2024
Unprompted review
Reply from Floor Monster
Hi Yogi, we really appreciate your review so thank you very much and we hope the flooring looks great down! If you do need anything further please do not hesitate to let the team know
So far just ordered samples but they…
So far just ordered samples but they arrived very quickly and the samples were lovely.
1 February 2024
Reply from Floor Monster
Hi Jude thank you for your feedback and great to hear if we can help you with making an order please do not hesitate to let us know.
Good flooring and delivered quick
6 February 2024
Reply from Floor Monster
Thank you Marc for your feedback and good to hear your floor is looking well down! Let us know if you need anything further
Reply from Floor Monster
Thank you Nick for your kind feedback, great to hear the SPC herringbone has gone down well
Beautiful floor and easy to fit as I…
Beautiful floor and easy to fit as I fitted it myself. So so pleased with it.
26 January 2024
Reply from Floor Monster
Thank you Grace for your kind feedback and we are delighted to hear the Mariners Cove herringbone is looking well down, great job fitting it yourself too
Delivery of samples never arrived
29 January 2024
Reply from Floor Monster
Hi Stu, many thanks for making us aware the samples did not arrive we are sorry about this and rely heavily on Royal Mail so we do apologise if these samples have become lost in their service. We will send replacement samples out again and please keep us informed once they arrive
I ordered Berry Alloc
I ordered Berry Alloc, which needed to come in from Belgium, and was delivered to my front door less than two weeks!
Excellent job from Jack and the team
Malcolm
24 January 2024
Reply from Floor Monster
Thank you very much Malcolm we do appreciate your kind feedback and glad to hear all went to plan for you we hope the floor is looking well down
Very fast response with samples and…
Very fast response with samples and good follow up.
16 January 2024
Reply from Floor Monster
Thank you James for your feedback its greatly appreciated and if you need any further assistance please do not hesitate to let us know
Reply from Floor Monster
Hi Rebecca
Thanks for your feedback, we are sorry to hear the samples have not reached you, we can happily arrange for replacement samples to be sent out and please let us know once you have received. Do you happen to know how many m2 you might be looking for?
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