Floor Monster Reviews 293

Order Confirmation #12422

What an absolute joke. Order 3 packs of flooring from them. Was given a delivery date of 02/04/2026. Took the day off work to wait in - nothing turned up. Chased customer support who eventually replied saying delivery now arranged for 04/04/2026
Waited in again - no delivery,
Next delivery was arranged for 7th April - again nothing. Called them up they said the contacted courier but couldnt tell me where my delivery was.
Next day - no delivery again so chased at 4pm - was told was still out for delivery but nothing showing
Same thing next told it was out for delivery but once again - nothing
Eventually got the flooring a week late on 09/04/26 only to find that they have sent the wrong flooring. I received the 8mm version of the flooring instead of the 12mm I ordered. Floor monster just wash their hands of everything. They blame the courier, then why still use them - now they blame quickstep for sending the wrong item. I ordered through floormonster - not quick step - stop blaming everyone else and take some responsibility. Still waiting for this mess to be sorted. Had to cancel Carpenter booked in for next week who now cant return for 2 months. I still dont have my order, and no idea how this will now be resolved.

Samples arrived quickly and were good quality, thanks very much

The worst customer service EVER
First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave another man had to rearrange . As next day delivery and as this was a Friday it would be Tuesday ???!!!
2nd delivery didn’t arrive no communication from anybody we had to make several phone calls to floor monster and delivery company . no response eventually delivered on 1.4 26 after ordering on 22.:3.36 I paid £45 for delivery what an absolute shambles .
I WILL NEVER ORDER FROM THEM AGAIN .
By the way I made a large order some 18 months ago and guess what the same issue with delivery whilst paying *£45 for the privilege . Order from anybody else except Floor monster

Ordered one sample on 4/2 and still waiting on 21/2

Great service, delivery charges are way too high for smaller orders

The staff's expertise and service are outstanding, ensuring you feel comfortable throughout the entire experience.

Excellent company easy to order online, friendly helpful communications, good communication about delivery, driver was very helpful although lorry was too big to get down lane. I would use this company again

Unfortunately they sell floor which on website is in stock but in reality isn't. One week after my order I didn't receive any information. I sent an email and then they informed me that my floor is out of stock and they will have it in stock the week after. I agreed to change it for different one. I ordered also 8 x 2.4m Scotia boards, but they sent me 10 x 1m length offcuts. I sent complaint via e-mail but I didn't receive any answer until today.

Ordered samples, never arrived

Very prompt at sending the sample.
Not decided yet though

Firstly delivered the wrong items and although they did pick it up and deliver the right items promptly they refused to give any goodwill gesture leaving me to pay the workmen I got in to fit the floor. When they delivered the right items the threshold bar was bent beyond use, I won’t be using this company again and don’t recommend anyone does!

Floor Monster is a fraud company. 3 class products, damaged. They have wrong website description. I bought light grey lamination flooring and received light brown. Paid 2 x for delivery, very poor delivery service, very poor quality products and very poor customer service. I will not recomend to anyone.

Just received samples of slatted wall panels. Quality seems good and price is reasonable!
Service was good and delivery speedy!
Would recommend. 👍

Great company to deal with.

Amazing material and really good delivery

These guys are great - always the best price and super helpful and obliging customer service. Used them twice now - great service each time.

The initial sales person was Jack who was very helpful and sent out the samples we required promptly. The second time we called we spoke to a different sales person who kept us talking for quite a long time - in fact until we were cut off.
Until then I was not aware that the number I had called was a premium number and was costing me money. Fortunately I have a cap on additional spend, but nevertheless I am £20 out of pocket.
The number was advertised in a banner at the top of the homepage saying “call us on this number” with no warning that it was in fact an expensive premium number.
I cannot therefore recommend this company and I will be looking elsewhere for my flooring.

Ordered and paid for a sample, but never received it. Terrible customer care and clearly no interest in making a sale. Avoid at all costs.

Did not receive samples. Jack kindly refunded the fee as I no longer needed them. Good service