FWDirect Reviews 

**Disappointing Service – The Main Issue Was the Delay Caused to Our Project**

We purchased PIR insulation boards for an active construction project. Unfortunately, the boards arrived in very poor and significantly damaged condition.

Before delivery, we were told that photos would be sent to us so we could check the condition and decide whether to accept the boards. The photos were never sent. We were then told by Chris that **5 boards would be delivered instead of the 4 ordered** to compensate for the damage. This did not happen either—we received only 4 damaged boards.

The biggest problem was not simply receiving damaged materials; it was the **delay and disruption this caused to our project**. We ordered these boards because we needed them on site to keep the work progressing. Returning them for collection and then having to source replacements would cause even further delays.

We contacted the company hoping for a practical solution, such as a reasonable discount for keeping the damaged boards, but the only solution offered was collection. This did nothing to address the time already lost or the additional delay caused to our project.

As a construction company, we rely on suppliers delivering materials as agreed and on time. When promises are made regarding the condition and quantity of materials, we expect them to be honoured. Unfortunately, in this case, the poor communication and failure to deliver what was agreed caused us unnecessary delays, disruption and additional costs.

A very disappointing experience.

The products ordered were priced competitively & were delivered on time

Very good and Honest could of made alot of money out of me as I had bad Advice I phoned them up and ask gor the soundproofing and when could it be delivered
And was told I did not need to spend all that money, what was Amazing it was much cheaper.

It came as Arranged very quickly.
Thank you Chris for all your help and Advice.

You are very Honest, not many people around nowadays Like this, they would of took my money and sold me what I did not need

Mr Hill

Second time using this company.
They are not the closest but are so helpful and priced right I will definitely use them again.
Brilliant communication to keep me updated on the delivery both from the driver and Chris in the office who’s been great both orders.
Recommended .

I called FWDirect with a slightly unusual query about a floor I had recently fitted that wasn't suitable and needed some underlay. Chris couldn't have been more helpful. He spent almost half an hour on the phone with me going through all the options to make sure I bought the right product. Knowing I needed the product ASAP, he made a call to ensure I could get it immediately. I would definitely recommend them to anyone.

I wanted to buy Kingspan insulation but had questions about the delivery and FWD was the only company to email me back. In fact, Chris replied within minutes with every question I had and was so helpful. It made me feel comfortable ordering with this company and the items were here within a week, in perfect condition. I'll definitely order from here again.

Great service, prompt delivery, communicated well. No hassle. Highly recommend.

Cracking set of lads, sorted a cock-up out on my part without any hassle and accommodated a long delivery window.

Can’t recommend enough.

Fantastic service from Chris. Very happy and can’t fault them. Quick to call about an issue with a solution, fixed it and delivered quickly. Thank you

I placed 2 separate orders with FW Direct for 12mm Karma Soundlay insulation matting. I ordered around £500 worth which arrived 2-3 days later and used this to reduced footfall and vocal noise in a bedroom where there was no insulation between the joists and I didn't want to lift the whole floor. It worked so well I went back and bought another 26sqm worth for the back bedrooms where I was lifting the floor and replacing the underlay. It was worked a treat. I dealt with Josh who was great and informative. I basically worked out this is a better product with more mass than all of the other firms 15mm products. Easy to fit. Lifting 34 sheets up the stairs is a decent workout too. Thanks.