We were a little apphensive about ordering from floor giants due to some bad reviews. However, apart from a communication issue between the shop and fitters the first day everything else went well. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered samples via the website. Generally positive, but 2 samples could not be provided; and one other sample could not be found on the website at all. Visited the store, and got it all sorted though... See more
The Manager was hopeless,,gave us the wrong boxes then rang and said bring them back,gave wrong info on how much we could return if left over.Lied about it being end of range / get it now as its stil... See more
Company replied
Jordon at Culverhouse Cross Cardiff was extremely helpful when we were choosing our carpet. His communication after our order and up until our fitting date was excellent keeping us updated. Our fitte... See more
Company details
Written by the company
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Written by the company
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Contact info
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, United Kingdom
- sales@floorgiants.co.uk
- floorgiants.co.uk
Hurry! 4 for 3 Hardwood Floors
3.9
Great
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
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Great choice
Great choice, great service. Even stored our order until we were ready to use it.
16 October 2024
Reply from Floor Giants
Thank you for taking the time to leave us a review. We're glad we could support you with both your purchase and the timing of your project. It’s always a pleasure to be able to offer a bit of extra flexibility when needed.
We really appreciate your feedback and hope to assist you again in the future! - Albert
The salesperson was really helpful
The salesperson was really helpful. Also, the company did everything they could to get the delivery here as quickly as possible.
9 November 2024
Reply from Floor Giants
Hi Alison,
Thank you for your lovely review. We're so pleased to hear that you found our team helpful and that we could get your delivery to you as quickly as possible. Providing great service from start to finish is very important to us, so it's fantastic to know it made a difference.
We truly appreciate your support and hope to welcome you back again soon. - Albert
Great helpful staff at Basildon
Great helpful staff at Basildon, great range of products at very competitive prices
20 December 2024
Reply from Floor Giants
Hi David,
Thank you for your kind words! We're delighted to hear you had a positive experience with our team in Basildon and that you were impressed with our product range and pricing.
Your feedback means a lot to us, and we look forward to seeing you again soon. - Albert
…flooring
Could of done with a bigger piece of sample as the piece what was delivered was tiny
31 May 2025
Reply from Floor Giants
Hi Jason,
When ordering free samples on our website, we try to make the samples as large as possible, while still being viable to send in the post. Larger samples are always available to view in our showrooms, as well as having the option to loan them out so that you can take them home and get a better idea of how your new flooring is going to look. - Albert
when choosing a carpet for my home…
when choosing a carpet for my home lounge, diner, stairs and landing, I specified with the salesman whatever he showed me had to not leave footprints,
guess what???? every day for a very long time I will have to live with footprints! carpet is top of the range so too expensive to remove very disappointed.
1 March 2025
Reply from Floor Giants
Hi Raymond,
Thank you for your feedback, and I'm sorry to hear that you're not happy with your new carpet.
It’s completely normal to see footprints during the carpet’s initial settling period, which usually lasts around a week or two. However, I understand this can be frustrating if the issue continues.
After reviewing your order, I noticed that you chose not to purchase underlay from us. If the underlay used is particularly thick or spongy, this could be contributing to the visibility of footprints. A denser underlay typically provides more support and may help reduce this effect.
Replacing the underlay could be a more cost-effective solution compared to changing the entire carpet—especially since a similar issue may arise again if the same type of underlay is used.
I hope this advice helps, and we’re happy to assist further if needed. - Albert
Carpet and underlay
Had the colour I wanted and gave me a small discount, easy to deal with
12 November 2024
Reply from Floor Giants
Hi Ron,
Thank you for taking the time to leave a review. We're glad to hear you found what you were looking for and that your experience with us was straightforward and positive. It's always great to know when our team can make the process that bit easier.
We appreciate your support and hope to see you again in the future! - Albert
Stair runner
Not good I have spent a lot of money with this company was promised a stair runner to be fitted but it never happened i had to do it myself .
2 December 2024
Reply from Floor Giants
Hi Elaine,
We never promised we would fit any stair runners for you. You never even purchased any runners or carpets from us. This was something you bought from somewhere else, and asked our fitters to fit, which they were not comfortable doing. - Albert
good experience
Haven't used it yet but ordering was easy, price seems good and delivery was perfect. Thanks.
5 June 2025
Reply from Floor Giants
Hi Marilyn,
Thank you for your feedback! We're pleased to hear the ordering process was smooth, the pricing met your expectations, and delivery went perfectly.
We hope you're just as happy with the product once you get a chance to use it. If you need any help in the meantime, feel free to reach out. - Albert
wonderful service from the staff who…
wonderful service from the staff who work in the llansanlet store .
helpful and chatty.
the flooring was such a good price point and lovely quality .
I would highly recommend
15 October 2024
Reply from Floor Giants
Hi Mrs G,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. It's great to know you found the flooring to be both great value and quality.
We really appreciate your recommendation and look forward to welcoming you back in the future. - Albert
Great price
Great price, great product, fantastic fitting service looks amazing. Be proud of your business as you should be.
24 September 2024
Reply from Floor Giants
Hi David,
Thank you for such a wonderful review! We're so pleased to hear you're happy with the price, product, and fitting service—and that the final result looks amazing.
Your kind words truly mean a lot to the whole team. We’re proud of what we do, and it’s great to know it shows. - Albert
Reply from Floor Giants
Hi Wendy,
Thank you for your feedback! We're glad to hear you received helpful service and had a positive experience with our team.
We appreciate your support and look forward to assisting you again in the future. - Albert
Reply from Floor Giants
Hi June,
Thank you for your review! We're glad to hear you were happy with the service.
We appreciate your support and hope to see you again soon. - Albert
Very good with the sales pitch but…
Very good with the sales pitch but delivery was an issue and the product hasn’t lived up to expectation. Not even two weeks in and staining started to appear from dog drool. Now need to spend money sorting it out and refinishing!
9 December 2024
Reply from Floor Giants
Thank you for your feedback, and we’re sorry to hear about the issues you’ve experienced with your flooring.
We understand how frustrating staining can be, especially so soon after installation. Unfortunately, no flooring, particularly wooden flooring, is completely stainproof. Liquids, including pet drool, can cause stains if they remain on the surface and are not cleaned up promptly.
We always recommend regular maintenance and immediate cleaning of any spills or pet accidents to help protect the finish and keep your flooring looking its best.
If you’d like, we’d be happy to discuss options for care or refinishing to help restore your floor. Please feel free to reach out to our team directly so we can assist you further.
Thank you again for sharing your experience. - Albert
The Manager was hopeless,
The Manager was hopeless,,gave us the wrong boxes then rang and said bring them back,gave wrong info on how much we could return if left over.Lied about it being end of range / get it now as its still available months after All the loading and reloading was hard work and no sorry just a laugh from him.
Products ok,price was reasonable.
13 June 2024
Reply from Floor Giants
Hi Gordon,
Thank you for sharing your experience. We apologise for any confusion and frustration caused by the incorrect boxes.
Regarding our returns policy for end-of-line products, this is outlined in the customer charter form you signed at the time of purchase. As the flooring you bought is an end-of-line item, it is no longer manufactured or available for sale. Because of this, and unless the product is faulty, we are unable to accept returns on these items.
We appreciate your understanding, and if there’s anything further we can assist you with, please don’t hesitate to get in touch. - Albert
Reply from Floor Giants
Hi Colin,
I am sorry to hear that you are unhappy with the quality of your flooring. If you believe the floor to be faulty, please get in touch with us and we can arrange someone coming out to have a look at this for you? - Albert
Herringbone floor .
Herringbone floor excellent product and great deal exactly what we looking for to finish off our living room.
28 September 2024
Reply from Floor Giants
Hi Janice,
Thank you for your kind review! We’re delighted to hear that our flooring was the perfect choice to complete your living room. It’s great to know you’re happy with both the product and the value. - Albert
Very friendly staff no pressuring to…
Very friendly staff no pressuring to buy and very informative about which best product to purchase also threw us a couple of extra bits for nothing because of our purchase
2 October 2024
Reply from Floor Giants
Hi,
Thank you for sharing your experience. We’re delighted to hear our team provided helpful, pressure-free advice and that you felt well informed about your purchase. It’s great to know you appreciated the little extras. We always aim to make our customers feel valued. We look forward to assisting you again. - Albert
Good product but I was disappointed in…
Good product but I was disappointed in the delivery which was only to my kerbside. It took me 2.5 hours to move it into the house.
Also, we bought straightaway as the ‘sale’ was ending a couple of days later.
However, the same price continued for weeks afterwards so I feel this sale tactic was rather sharp - even illegal under the Consumer Rights Act 2015.
6 June 2025
Reply from Floor Giants
Hi Chris,
Thank you for taking the time to leave us a review.
I am sorry to hear about your dissatisfaction regarding the delivery process. As we use a third party courier, they only offer kerbside only deliveries, meaning that they will drop your flooring off at the closest possible access point to the property, but they are unfortunately not licensed to enter a customer's property, and are therefore unable to assist with bringing any packs inside. We apologies for any inconveniences that this may cause. - Albert
great staff great product keep it up
20 May 2025
Reply from Floor Giants
Thank you for the fantastic feedback! We’re glad you’re happy with our team and products, and we sincerely appreciate the encouragement! We look forward to assisting you with your next flooring project. - Albert
Reply from Floor Giants
Hi Nigel,
Thank you for your kind feedback! We're delighted to hear that our sales representative made a positive impression and was able to offer helpful, knowledgeable service. It's always our aim to provide a friendly and informed experience for every customer. - Albert
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