Floor Giants Reviews 381

Do NOT shop here! Purchased LVT floor from floor giant in Cardiff and used a floor fitter recommended by them and the floor is full of scratches despite being labelled as ‘scratch resistant’. After raising a complaint with the store, they have blamed the scratches on ‘wear and tear’ despite the fact it was only laid in August and I’d complained early September (having not even moved into the house yet). They have told me that it’s not their issue and closed my complaint and are refusing to do anything further. This was not cheap flooring and is not how I’d expect to be treated after making a large purchase. I’d avoid and go elsewhere in case you have any issues with your floor as once they’ve got your money, they have no interest in you or resolving any complaints! Awful service and sadly, rubbish quality flooring!

Had a Herringbone engineered wood floor fitted from Floor Giants.
Really pleased with the service. They visited our home with a sample to make sure we was happy.
Price was better than any other quote.
The fitter, Luke was the best. His attention to detail was second to none and would not settle for anything other than perfect.
Would recommend Floor Giants.

Your staff are knowledgeable very friendly
Your prices are competitive.
However you do not seem to keep much stock in store
I would like to have seen the flooring in the packs and see the lengths of the planks

I would highly recommend floor giant, they have lots of great flooring options at different price points. I took a bit of time to decide between some of the flooring options-laminate/lvt/spc and the staff were really helpful and knowledgeable when explaining to me the differences to aid my decision making. They offered thoughtful recommendations for me as an individual.

Ash was great when I made my final purchase-i can't say enough good things about my experience with him he made me feel at ease, he was professional, patient and genuinely invested in getting everything to be perfect for my order-would definitely recommend going to see Ash to anyone.

Amazing company - staff , Carl, Dan , Lee & Steph are all brilliant & very efficient ,
Well done all.
Will be back when needed

Great quality LVT, great customer service would highly recommend

Didn’t receive any requested samples. Was told to go to the store about an hour and a half away by car to get some.

Visited the Basildon branch today, the salesman in the store was very polite and helpful very knowledgeable about the various flooring in stock, we did make a purchase & the salesman very kindly loaded the flooring into the car, we highly recommend this branch

Quick service

Incredibly helpful in sourcing flooring that we couldn’t get elsewhere. Staff were helpful and spoke knowledgeably about the product. We received our order within days.
Excellent.
Steve

Sample arrived quickly and was good quality

I ordered a floor sample and I haven’t received anything!!

Excellent experience with the staff,I was left to look around and when I asked for advice the staff was exceptional.
Well done!!!!!

Ordered samples via the website. Generally positive, but 2 samples could not be provided; and one other sample could not be found on the website at all. Visited the store, and got it all sorted though; brilliant service in-store.

I have ordered the same sample twice and haven’t received any.
Does not give me much confidence to order anything else… 🙁

Dan was excellent and helpful. Thank you Dan

The delivery never arrived.

We’ve requested an appointment for measuring and nobody has rung us back. Also requested samples but they have never arrived.