FlixBus Reviews 2,904

They cancelled my trip in italy in august and said I could ask for a refund, I did but never got the refund back and they stopped replying to my emails. Never buying with them again.

Ridiculous! I booked at trip from Haderslev to Copenhaguen. I live in Spain and am only home for a short trip. They then cancelled my trip and I have asked for a refund, both by using the online contact form (3 times) and by calling their customer service. I have called the line 10 times in total (so far) and every single times the line gets cut off and you never get to speak to anyone. I have waited for up to 28 minutes on hold only to get cut off. Also after cancelling the trip and sent me an email offering me free seat reservation - on a trip they've cancelled! I am still waiting to hear from the re my refund, as I live abroad I don't want a voucher and their alternative rute is no good for me. Terrible service!

very bad service , they cancel my trip
and i lost money of hotel.
flixbus is very difficult to contact
I want to have my money back
for booking number
1082062273
and
for booking number
1080970546
it is about 800 DKK
flixbus must send my money with paypal on my email adress
i try to contact flix bus but no way

How is Flixbus allowed to cram up a FULL double dekker buss during these restrictions?!
The temperature inside is ridiculously high, people are sweating and caughing.
I paid almost 300kr. for this trip from Copenhagen to Kolding, at least have the decency to provide a mask if these are the conditions that we have to travel in.
Greed at it’s finest.

Copenhagen - Esbjerg (625)
25.07.2020 (14:15)

Booked my trip to Prague with Flixbus, the night before I went to check (once more) my ticket and saw that the trip is cancelled - no notice, no email, no sms..Never booking with you guys again, not cool!

Just got my trip cancelled. Got text message whit link to where I could claim refund, followed the link and was guided through several steps, and ended up with a voucher instead of refund. Had to examine their web site to find link to refund formular.

Also Very poor hot line. Difficult to get through, had to re-call several times because they could not recognize my booking number. When I got through, (some days ago) they did not tell anything about a possible cancellation. Asked if they had any safty precaution due to corona, ie. shielding between seats. NOTHING. They told: You have to make your own precautions, wear a mask. For 7 hours. It is recommended only to wear for 3 hours. I am somewhat fine, the trip is cancelled.

This is a scam
They take your money and then they cancel the trip. When you call costumer service your reservation number doesn't work, therefor you won't get any help on the phone and it actually hangs up on you.

I've been in contact with flixbus multiple times. Not once have they solved my issue.

The first time I sent a message I asked for bagage. I was going as an exchange student to Denmark and wanted to bring a lot of items. I sent a message asking about how to book for a second lugage as it wasn't clear on their website. It took over a week to reply and I only got a link to the site I couldn't find my answear on..

The second time I sent a message and called as they asked me to call insted. The problem was that I was 4kg over the limit, my suitcase did not exceed the limit for size. I asked to upgrade as I wanted to pay for the extra weigh. I had already sorted and couln't remove everything. Some of it was for a chronic desease so it's thing I NEED to have. The costumer service person talked to me as I was 4 years old, monotone and just said it was nothing I could do. I asked if I could just add another seat instead as it was a lot of seats avaliable. I was told that I couldn't book to seats as they would only assign it to another costumer anyway since I already had a seat.

The third and final time I asked for a refund. I forgot to log in to their website, but entered email adress and phone number. I already paid for another ticket the day after, but because of the corona virus the boarder was about to close and the boat I had booked tickets for would stop going so I had to book tickets for the day befaore. Baecause of my illness my ligage was still heavy and some of the equipment expensive so I don't want to let it in an aiplane. The issue was: I did not get the email confirmation and as I was not logged in the ticket was not saved on my profile. I was stressed as we had our exam week that week, and I basicly had to stay up all night to finnish it. The bus would leave in the morning, that was a Saturday.

So, some time after booking I wanted to check arrival time. I could not find my booking confirmation on the mail. I even checked spam mail. I checked the website, realised I was not logged on. Checked my bank, the money was reserved. Tried to call costumer service, but no suprise there: It was not open. So I booked a new ticket, wrote my exam finnished and then washed mye room as I had to move out. I wrote the complain when I finally got home.

First problem was that I could not send a complaint without booking number. So I included the one I had and told them I didn't have the booking number for the ticket this was about as I didn't recieve it. First mail told me to call. I said I would not call them again as they talk to me as I'm 4 years old. Possibly because english is my second language and it's not easy to find the right words. Or because they're bad. I don't know. They ask me for information and I send it. They give me a voucher, I tell them I can't use it as I'm not in Denmark anymore and I wanted the money back because of an error in their system.

They sent me new emails, asking for the same information again and the booking number and to call them. Again I have to tell them I can't give them it because I didn't get it! And that was the reason I wanted a refund, and I asked them to please read what was already written because I've already told them this. And that I won't call them again because they treat me as I'm 4 years old. have already sent them information about the purchase, the purchase date, mail, phone number, card information (6 first and 4 last digits), there was nothing more I could give them because I didn't have any more information. And here is the answear is that theres a fee of 15€ per passanger and they cannot refund me as I didn't pay that much. And lo and behold: another coupon I cannot use. AND I'm not allowed to sell it, but I can give it away. But I don't know of anybody else that can use it either.

And even thou they said cancelled trips is refunded, they're not. The date I should be going back was also given as a coupon. And that was for both me and my boyfriend.

Just DONT ever use this company. If anything goes wrong, and you need to cancel your trip - your money is lost. Even if the company cancels the trip - they keep the money. You can get a voucher - but if you cannot use it - your money is lost.
Tried to call their "customerservice" but after being rude for some time - I told the person that he was - and he hung up......

I have NEVER experienced SO bad service in every way from a company. Use train, other buses or a plain - anything but this firm.

Jeg købte en billet med en fejl og skyndte mig for at ændre det, men de villle kun give mig en “voucher”. Hva fanden er det for en måde at behandle sine kunder på?

Lars from Flixbus contacted me and asked more details about my booking.
They apologised for the situation and I could choose a voucher as refund.
I appreciate that they contacted me and least tried to fix the problem after. This is the reason that I give them 3 stars instead of 1 star.

I booked a  trip on their app for me, my partner and our baby 6 month old. The steps on their app were to choose tickets for 2 adult and a kid between 0-11 years. That was everything and after that I had to pay.
We traveled on that day since 5 am from Turkey to Copenhagen by flights and supposed to take Flixbus from Copenhagen to Aalborg at 4 PM.
 But we were very surprised when we were denied access on the bus, since we didn’t bring a seat for the baby, because that was the rules on the Flixbus busses. Never have we used a seat for her on these busses, other busses or public transport. And it said NOWHERE when we ordered, so how could we know. And then we where just left in Copenhagen - already in to a long travel day with a baby on our arms. And we just wanted to go home. And they didn’t even care or tried to help us out. No refund or anything.
We should be informed WHEN booking the tickets, so we could plan or take another way home. We DID bring a baby on the trip and it’s not fair not preparing your customers to these rules!
When we were home, we wrote on their site and ask refund our money but after one week they didn't answer and they didn't refund money on those tickets.
 I would never recommend Flixbus to people traveling with small children/babies. How are you supposed to carry an autochair for a baby with you when traveling?

Very bad behaviour from your driver in front of 2 children

I honestly don't know where to start. First of all, none of the drivers spoke any English. Second of all, the chairs are very uncomfortable and unlike advertised, are very close to each other and there is no extra leg room as advertised. We noticed that some of them had a bit more space (maybe 2 cm extra but that could actually make a difference if you are 190 or over) but there was no way of knowing when booking and buying the seats. Thirdly, there was no way of changing your seats after booking, you could only cancel your whole booking and then buy it again. Moreover, not all busses are equipped with sockets and that would be very useful information so that people can prepare for these situations. All in all, I didn't have a nice experience and I will definitely not be traveling with this company ever again! If you don't offer all you're advertising, why do you even bother to say that all your busses have this and that when in fact you know, they don't? Should I even bother saying that snacks were not available on board or maybe it would even make a difference.

I have used Flixbus often and have generally been satisfied. HOWEVER, they have just cancelled my direct bus from Bruxelles to Copenhagen with two days warning and rebooked me for another with a two hour layover in Hamburg and arriving 8 hours later, meaning that I will have to cancel several important meetings in Copenhagen.

Their only answer when I called them is that I can refund the ticket. How is that going to help me two days before departure in Christmas time? NO tickets left or impossibly expensive.

I am aware that unforeseen events may occur, but they should as a bare minimum offer some sort of compensation. I have bought one product but end up with a significantly less valuable one with a two days warning. Disrespectful and lousy, clearly they have low regards for their customers. Very sad.

I bought a ticket from Aalborg to Malmö through transfer from Kopenhagen. Between 2 busses there was 10 minutes and my bus arrived to Kopenhagen bus station at 17.22 and Kopenhagen-Malmö bus would depart at 17.25. However, when I arrived to Kopenhagen bus station other bus has already departed. After 2 days, bought ticket again from Malmö to Lund but this time bus did not even show up. Like a joke

I arrived an hour early and waited for the bus at the given location, 9minutes before the bus shouldve taken off, i get a message stating that the bus would be 80-90min late. In the meantime, i was monitoring the app, that showed the bus taking off at a different location, i figured that it had to be repaired, and headed home to wait for the remaining time.
I went back to the station arrived 10min before the 80minutes had expired, when i didnt see any bus, i called in.
Then i was told that the bus had left on time with 3/4 passengers on it. I was at the exact location i had instructions on from the receipt, for almost 2hours that night waiting for a bus, that never showed. And the ONLY message i had received was that it would be late by 80-90min.
I was offered a rebooking, for 8 hours later. Thanks!
DO NO TRUST!

The bus was 1 hour late, the personel did not speak a word of English or Danish, the bus was filthy and overcrowded and the driver drive like he was in a race. Stay away

still waiting on my refund.. been 2 months now. they keep giving excuses all the time..can anyone help me or show me how i can get my 1200kr back please?

Bus from Hamburg to Vejle.

PLEASE do not travel with Flixbus. This company has an awful history with picking their drivers. Not only do they barely speak or understand English, but their behaviours are absolutely awful. I do not recommend anyone to travel with Flixbus. The drunk bus driver was picking up a fight with a truck driver, to the point where he got out of the bus to attempt to break the truck driver's window. He was spitting on the truck and acting very violently - not professional at all, and very dangerous to drive inebriated to say the least. The truck driver called the police on the bus driver, and he was arrested a few minutes later. The rest of the passengers and I were stranded on the street by the police in the cold, and we had nowhere to go. I was forced to take a taxi to the nearest train station, and had to pay for a whole new ticket to Denmark instead.