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FlixBusReviews 

9,929
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 4,587 reviews, reviewers had a great experience with this company. Customers frequently praise the ease of use of the website and the straightforward booking process, often highlighting the reasonable prices. Many find the overall user experience to be easy, comfortable, and convenient, with some noting the modern coaches and reliable service. Reviewers appreciate the quick booking service and the availability of departure options, making it a preferred choice for transportation. However, some customers also noted issues with delays, with buses sometimes departing late or breaking down, leading to significant inconvenience. There were also occasional complaints about the staff, with some reviewers describing drivers as rude or unprofessional, impacting their journey experience. A few other people also felt that the booking process could be rushed or had minor technical glitches like getting logged out.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some praising it as great, affordable,... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers reporting highly negative experiences,... See more

Booking process

Customers had ambiguous experiences with the booking process; many found it easy, straightforward, and quick,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability and value, citing... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bus was conducive throughout the trip to Bristol on 23rd June, however we encountered a major delay during the trip in Sheffield....we were delayed for about an hour before they eventually transf... See more

Rated 4 out of 5 stars

Easy to navigate the website, but I felt I was being rushed as the countdown timer was spinning in my eyesight. Seats on this website have a booking fee which must be paid. Booking is easy and the pr... See more

Rated 5 out of 5 stars

Amazingly easy to book. Went onto the internet on the bus as there is no coach station to book your ticket and I couldn't connect to my data. Super helpful and accommodating bus driver, Mark.... See more

Rated 5 out of 5 stars

Route Napoli to FCO. Very happy with the transportation. Clean bus and good AC. There wasn’t a bathroom onboard but we did stop half way (3 hour total) and people did use bathroom. Driver was very pro... See more


Company details

  1. Transportation Service
  2. Bus and Coach Company

About FlixBus

Written by the company

The UK’s fastest-growing coach network, with an industry-leading TrustPilot score!

Great value, sustainable and reliable coach transport to more than 80 destinations across the UK.

Looking for low-cost travel? Find tickets to London, Birmingham, Manchester, Cardiff, Sheffield and many more.

Try out our dedicated Scottish network, offering regular daily coach services between cities including Edinburgh, Glasgow and Aberdeen. Over 60s with a bus pass, under 22s with Young Scot and other NEC holders travel free.

FlixBus also offers international services from the UK to Paris, Amsterdam, Frankfurt and more, connecting travellers to Europe’s largest coach network.

Get more out of life with FlixBus:

✔ Tickets from just £4.49
✔ Convenient, easy online booking
✔ Free, fast, unlimited Wi-Fi
✔ USB charging for mobile devices
✔ Toilet onboard
✔ Comfortable, modern vehicles
✔ 365 days a year


Flix is trusted by millions of passengers every year, with 8,000 destinations available in 44 countries across four continents.

Low-cost tickets are available from www.flixbus.co.uk or the FlixBus App.

FlixBus: get more life in real life!

Contact info

  • Amphitheatre Parkway 1600, 94043, Mountain View, United Kingdom

  • flixbus.co.uk

4.1

Great

TrustScore 4 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(9,929)

4,518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely shocking experience

Absolutely shocking experience. Waited for a bus to take us to a concert in October 2025c the bus never turn’t up and continued onto London without us. Leaving us to pay £100 for a train ticket to London. I have raised several complaints and phone calls and I am yet to receive a reply

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service bus was delayed and…

Very poor service bus was delayed and then the bus driver was rude to me as there was a issue in boarding my baby and I asked for a refund due to this and no response was given even after leaving several messages on their portal and to make things worse for me and my family the company didn't even provide the right to apologise for the stress it caused, I don't reccommed anyone to take this bus national express are much better when dealing with customers they don't disappoint

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with my recent…

Very disappointed with my recent journey. This is now the second time I have experienced rude and unprofessional behaviour from a Flix driver.

During the trip, there was a driver change in Northampton. I was briefly on the phone speaking to my son, who has special needs, and the call lasted only a few minutes. I was not being disruptive, aggressive, or causing any disturbance to other passengers.

The driver approached me and told me to get off the phone or move to the back of the coach. I explained that I had paid for a front seat and wished to remain in the seat I had booked. The driver's response was completely inappropriate. He threatened to stop the coach and remove me from the bus, despite the fact that I had done nothing wrong.

I found his attitude intimidating, disrespectful, and completely lacking in customer service. As a paying customer and working professional, I do not expect to be spoken to in such a manner.

The most disappointing part is that this is the second occasion I have encountered rude behaviour from a Flix driver. One bad experience can be an isolated incident, but when it happens more than once, it raises concerns about the standards of customer service being provided.

I expect passengers to be treated with courtesy and respect. Unfortunately, that was not my experience on this journey.

Im never travelling with flix ever agaln.

21 June 2026
Unprompted review

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