Travel Brothers Ltd. Reviews 699

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and dedication throughout the booking process. Many people found the customer service impeccable, appreciating the clear communication, quick responses, and personalized approach that made their experience stress-free. The booking process itself was frequently described as smooth, easy, and efficient, with consumers noting that agents went above and beyond to secure the best deals and accommodate their needs. Reviewers also expressed satisfaction with the prices offered, finding them affordable and competitive. However, some customers also noted issues with transparency regarding pricing and payment. A few people mentioned concerns regarding deposit requirements and changes to payment plans, leading to unexpected additional costs. There were also isolated reports of poor customer service and communication problems, with some individuals advising caution when considering booking with the company.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Booking process

Users describe positive interactions with the booking process. Many customers praise the professionalism,... See more

Price

Clients share positive opinions on price. Many reviewers highlight that agents, such as Leo and Sara, were... See more

Based on these reviews

Rated 5 out of 5 stars

Muhammad Ali did greatly well in helping me book my flight even when I wasn't ready to make payment in full at once. Step by step ,he explained in details and cleared all my doubts. His Customer se... See more

Rated 5 out of 5 stars

Thanks Travel Brother’s and especially Jerry Aka, great, speedy and fast thinking service.. I understand it’s not always possible to get the best deals, but Jerry done his best and got me an amazin... See more

Rated 5 out of 5 stars

Travel brother Ltd is the best ever Travel agent I've ever used. My experience with them over the past two to three years is nothing other than excellent. I always been helped by a particular agent ca... See more

Rated 5 out of 5 stars

Travel Brothers Limited sourced my travel ticket to Ghana in no time. Staff member Leo Green was very professional in all his dealings with me. Very polite, respectful, patient and ever ready to answ... See more

Rated 5 out of 5 stars

I became stranded at Manchester Airport after missing a flight due to heavy traffic on that day 25th. As I stuffed the internet for immediate solutions and came across travel brothers Limited. They re... See more

Rated 5 out of 5 stars

Smithiya Morgan made my flight booking from Manchester to Abuja Nigeria so easy and straight forward. I can’t wait to give her contact details to friends and family so that Smithiya can help them out... See more

Rated 5 out of 5 stars

I wasn’t able to book eventually due to personal reasons however Anna made the reservation seamlessly literally followed up for months. She’s surely good at delivering her job. Thank you Travel B... See more

Rated 5 out of 5 stars

I had an excellent experience with this travel agency, thanks to Anna. From start to finish, she was professional, friendly, and incredibly helpful. Anna took the time to understand exactly what I wan... See more

Rated 5 out of 5 stars

I want to write to state that Travel Brothers managed my booking professionally and effortlessly. Once I outlined my requirements the rest was taken care of with clear information and regular checks... See more

Rated 5 out of 5 stars

Henry has been very helpful. He gave me best available prices for requested dates. Thank you Henry for your dedication. He ensured that I received the e-ticket for my peace of mind. The ticket was... See more

Rated 5 out of 5 stars

I will like to thank Jim Jordan for an excellent service. He was through tick and thin with me from the first day I was refereed by my aunt for a flight reservation to the end when tickets were issued... See more

Rated 5 out of 5 stars

Travel Brothers was very helpful in securing a good deal. The primary person was Daniel Alfred who personally took it upon himself to ensure he got what i really wanted. He's very professional and re... See more

Rated 5 out of 5 stars

Travel Brothers Ltd is a very wonderful Travelling Agent. They will work with you from the beginning of getting a reasonable cheap ticket to the end of your journey to make sure you're happy, especia... See more

Rated 5 out of 5 stars

Fizzy at travel brothers was absolutely fantasti,he went above and beyond to help me book my flight, answering all my questions thoroughly and ensure every detail was perfect .my his name is Hope,... See more

Rated 5 out of 5 stars

John Edward was extremely helpful from start to finish and listened carefully to my travel needs and preferences, including travel dates, budget, and preferred airlines. When I was even giving up wit... See more

Rated 5 out of 5 stars

I had an exceptional experience with Travel Brothers Ltd.. The team was incredibly professional, efficient, and attentive to all my needs from start to finish. They were prompt, precise, and made sure... See more

Rated 5 out of 5 stars

The staffs acted so professional, very timely and precise with attention to client needs. It was a smooth and calm esperience throughout. I believe I will use the Air line again make recommendations t... See more

Rated 5 out of 5 stars

I booked 3 tickets to Charlottesville in N.Carolina USA and Henry Thomas helped me with all of it. What great customer service, nothing was ever too asi needed special assistance extra legroom specia... See more

Rated 5 out of 5 stars

I had an emergency on the 25th of June and I had to travel same day. Tried to make bookings on different airflights but they were already full and a few which were available were very expensive, coul... See more

Rated 5 out of 5 stars

I made an inquiry about a flight from London to Lagos and Jennifer contacted me in no time and made sure that i get the best possible flight and also suggested me when needed. She's a very trustworthy... See more

Rated 5 out of 5 stars

They are diligent, corteous, professional, and timely in their business. I felt so at ease, comfortable and fulfilled. Thank you David Mills. You are really exceptional! I will recommend Travel Brothe... See more

Rated 5 out of 5 stars

Its my first time using a travelling agent, and I must say I was really scared not to be scammed, but talking with agent Henry Thomas was really reassuring, he was professional enough to calm my fea... See more

Rated 5 out of 5 stars

I called Sara on the 29th September for a quote to Uganda, i was given a good price for my date, and baggage allowance of three peices. I Paid the price in full, and within 30 minutes i had my e-ticke... See more

Rated 5 out of 5 stars

With reference to my experience on airticket enquiries, I wanted an emergency ticket to travel to Ghana, so I made many enquiries to many agencies but Travel Brothers were able to sort me out quic... See more

Rated 5 out of 5 stars

Its the second time dealing with Travel Brothers ltd specifically Peter Robin he is outstanding ,and proffessional they is no situation that's impossible him.Thanx Peter u are a shining star

Rated 1 out of 5 stars

The travel brothers are not helpful at all there customer service is disgusting . I'm still waiting for my refund that was suppose to be given to me 3months ago. Don't ever come to this company... See more

Rated 5 out of 5 stars

Sara from Travel contacted me regarding my trip to Kenya and she came with great price and got a ticket booked and then i had to change the plans and she modified it vey easily and so far it's all go... See more

Rated 5 out of 5 stars

The company is good and highly professional. I give credit to one of their staff, Sara, who attended to me. As my journey is still ahead, I hope to have the best of travelling experience after whi... See more

Rated 5 out of 5 stars

Fizzy handled my Ticket purchase diligently very well. Am very much impressed with his services. Fizzy is honest,polite,straightforward and friendly. I will definitely recommend friends and family... See more

Rated 5 out of 5 stars

Booked my flight with zoya Ally and she was helpful, this is the third time booking with her, she is so kind, patient and gives alot if alternative. I will continue booking with travel Brothers Limit... See more

Rated 5 out of 5 stars

A very smooth, professional and patient service from David Mills. I asked a lot of questions and dragged my feet a few times due to past experiences with other airline agents. But David was patient th... See more

Rated 5 out of 5 stars

Elsa Jack is very kind and patient. She is a professional lady and goes extra mile to resolve issues. Elsa helped me to buy a ticket for my brother at a reasonable cost. Even when we changed the ti... See more

Rated 5 out of 5 stars

This was the first time I was booking with the Travel Brothers travel agent. I must say that it was a seamless process. This was with the assistant of Smithiya Morgan who made it all hassle free... See more

Rated 5 out of 5 stars

Smithiya Morgan gave me a very good service at Travel Brothers LTD. She sorts out all my Travel needs and clear explanation. I will not hesitate to recommend my family and friends to her.

Rated 5 out of 5 stars

I did book my mother’s ticket through this great company and the staff were very supportive and dedicated Zoya, Maria and Sam were among the team that made sure I got what I wanted . They a... See more

Rated 5 out of 5 stars

My experience was wonderful, everything from the start to the end was smooth and I really enjoyed my trip..Thanks to David Mills for every support given at every point of my travelling. It was an amaz... See more

Rated 5 out of 5 stars

Since I was been referred to travel brothers my flights has been made easy, getting good deals and also unexpected flight plans. Thanks to travel brothers especially fizzy. He's been my day one to dat... See more

Rated 5 out of 5 stars

Pròfessionalism is earned virtue. I saw it in Travel Brothers Ltd and Oliver Thomas displayed it to me and I become a promoter of Travel Brothers Ltd. I will do my best to bring customers to keep Trav... See more

Rated 5 out of 5 stars

My experience, with travel agent was good well attended to by Smithiya Morgan. She helped me through out all the booking being my first time booking with travel agents.

Rated 5 out of 5 stars

I have had a great experience with Travel Brothers. Jim Jordan was very helpful throughout the experience from finding the best flight deals to booking the flights and also checking up on me if I had... See more

Rated 5 out of 5 stars

THE customer service advisor Zoya did an amazing job. I didn't know about this travel agency. I was sceptical in the beginning but she convinced me and everything went well after. Keep up the good job... See more

Rated 5 out of 5 stars

I was helped by a lovely young lady called Samithiya. She looked after me so so well. She tried her utmost to find my family the best package to suit our needs. She calmed my fears and reassured me. I... See more

Rated 5 out of 5 stars

I got ticket to Nigeria from the u.k I wondered if I needed a transit visa since I was using air france. Sam Raj was supporting all the way from getting a ticket till I got in the flight. I will rec... See more

Rated 5 out of 5 stars

Sarah made my booking and I can’t lie the experience was amazing. At first I was worried since I was using an agent for the first time but honestly she made everything so easy and smooth for me. I can... See more

Rated 5 out of 5 stars

Henry Thomas was very helpful. From the day I spoke to him about booking a flight he took interest and kept up yondate with the process of booking the flight, my dates and my preferred way of travel... See more

Rated 5 out of 5 stars

Janet William dealt with my request. She found the flights that I wanted on the dates that I wanted. Then she came back to me and said she had found a direct flight. This was better for me and will s... See more

Rated 5 out of 5 stars

This is a legit company.I was assisted by Henry to secure a ticket.At first i was sceptical .He was so professional and tolerant.Thank you so much Henry.I saw my ticket online.Just as you informed me.... See more

Rated 2 out of 5 stars

Leo Green was my contact ,and the whole experience was not good . Offered price I could have got onSkyscanner,so accepted it . Paid 50 pounds deposit ,and asked to pay the rest . Paid and checked with... See more

Rated 5 out of 5 stars

My experience was fantastic with Travel Brothers Limited, concerning the ticket I booked from London to Abuja. The rate was affordable, and booking completion timeous Jerry Aka was exceptionally p... See more

Rated 1 out of 5 stars

Honestly, this company turned out to be a total scam. At first they talk very politely and make everything sound professional, but once you send them money, everything changes. They stop responding p... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Oliver is the best as he dealt with my booking efficiently and managed to obtain the best deal for me. I will recommend any one to use this agency.


Company details

  1. Travel Agency
  2. Hotel

Written by the company

Travel Brothers Ltd. is one in every of the outstanding name within the field of traveling. Our main concern is satisfaction of consumers in an exceedingly approach that they appreciate our product and build up immense service quality for them. we offer low-cost flight tickets to client with 100% value guarantee. Our agent serving to behavior build client feel well and this is often our purpose.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I will recommend Jerry to anyone who…

I will recommend Jerry to anyone who have travel plans and needs to book a cheap flight, he acted very sincerely and prompt. He took his time to source out the best at a cheaper rate. Weldone Jerry.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Muhammad Ali did greatly well in…

Muhammad Ali did greatly well in helping me book my flight even when I wasn't ready to make payment in full at once.
Step by step ,he explained in details and cleared all my doubts.
His Customer service was impeccable and I recommend him to any one who needs support with any kind of flight booking assistance.
Thanks Travel brothers and Muhammad Ali, I greatly appreciate your outstanding service 👏.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Henry is so professional and Trustworthy

This is a legit company.I was assisted by Henry to secure a ticket.At first i was sceptical .He was so professional and tolerant.Thank you so much Henry.I saw my ticket online.Just as you informed me.I am so grateful.Thank you

23 October 2025
Unprompted review
Rated 5 out of 5 stars

A very smooth

A very smooth, professional and patient service from David Mills. I asked a lot of questions and dragged my feet a few times due to past experiences with other airline agents. But David was patient throughout.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

My experience was amazing.

I had an excellent experience with this travel agency, thanks to Anna. From start to finish, she was professional, friendly, and incredibly helpful. Anna took the time to understand exactly what I wanted and handled every detail with care, making the whole process completely stress-free. Her communication was clear, prompt, and reassuring, and she went above and beyond to ensure everything was perfect. I couldn’t be happier with the service and would highly recommend this agency — especially if you get the chance to work with Anna.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Helpful agent

Janet William dealt with my request. She found the flights that I wanted on the dates that I wanted. Then she came back to me and said she had found a direct flight. This was better for me and will simplify the journey.
It was the first time that I booked a flight through an online agent and I found the experience easier that I expected.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

They are diligent

They are diligent, corteous, professional, and timely in their business. I felt so at ease, comfortable and fulfilled. Thank you David Mills. You are really exceptional! I will recommend Travel Brothers anytime, anyday.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Fizzy at travel brothers was…

Fizzy at travel brothers was absolutely fantasti,he went above and beyond to help me book my flight, answering all my questions thoroughly and ensure every detail was perfect .my his name is Hope, fizzy professionalism, knowledge, and top-notch customer service skills made the entire process seamless and stress-free. I'm thrilled with the experience and happy to book with them again.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My go to travel agent

Jim Jordan at Travel Brothers always finds me the best deals and seats on the plane and is very surely my trusted travel agent 👍

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Its my first time using a travelling…

Its my first time using a travelling agent, and I must say I was really scared not to be scammed, but talking with agent Henry Thomas was really reassuring, he was professional enough to calm my fears and my ticket was booked. I will definitely recommend anytime 👌

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Since I was been referred to travel…

Since I was been referred to travel brothers my flights has been made easy, getting good deals and also unexpected flight plans. Thanks to travel brothers especially fizzy. He's been my day one to date attendant. Hope to have more deals in the future with you

13 November 2025
Unprompted review

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