I rate a company based on the individuals I come in contact with who represent that company. Booking.com is very fortunate to have Aditi working for them. Aditi was so professional and knowledgeable... See more
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See what reviewers are saying
Long on empathy short on results chats would get cut off and I'd have to start all over again...frustrating. Would help if copies of chats would continue each time customer calls back rather t... See more
Rahil was great. He helped enter my KTN numbers for my tickets, trips, and account and for my mother's tickets, and trips. I'll be using Booking more frequently if my trip to Asia runs smoothly -- hot... See more
Terrible platform and service. Refund process very slow, takes more than 2 weeks. I had to keep chasing up and repeatedly got told to wait (no reference number either), whereas others are automated an... See more
Excellent customerservice
24 March 2022
Unprompted review
I rarely give 5 stars but the gentleman…
I rarely give 5 stars but the gentleman that assisted me was very professional, knowledgeable and thorough. He assisted us with what needed to be done which will ensure that we will do business with Booking.com in the future. Thank you!
12 March 2022
Unprompted review
The gentleman I spoke with was great at…
The gentleman I spoke with was great at explaining how to correct my misunderstanding, I wasn’t very happy prior to calling, he explained very clearly what I needed to do.
10 March 2022
Unprompted review
I called the Customer Service today 8…
I called the Customer Service today 8 March 2022, to change the return tickets for my parents and I was impressed with the excellent service I received.
Kudos to Shadab (I hope I spelled his name correctly) - he was a big help in the process and I cannot thank him enough!
8 March 2022
Unprompted review
Great Customer Service
Shaddad listened to my issue and got my flight changed within a few minutes. Excellent communicator.
7 March 2022
Unprompted review
Imtiyaz T
Imtiyaz T. was amazing with his service and was able to resolve my issue. Awesome job from the guy
27 February 2022
Unprompted review
Shadab is excellent
If I were just rating Shadab, the third person I talked to this afternoon about my flight situation, the rating would be an enthusiastic five. He was polite, considerate, helpful and he gave me better news than the other two people I had contacted. I didn't get the names of the others, but what should matter to you is that two out of the three people I talked to did not provide me with much assistance or hope. Two of them gave me incorrect information about the status of the ticket that I was unable to use due to COVID. First I was told that it was not refundable, but that I could rebook my flight as long as I did it by 2:30 today. The second person told me the cost to rebook my flight was an additional $400 over the cost of the ticket. Shadab kindly explained that I had until Dec 31 to rebook and I would receive credit for what I have already paid toward the cost of a new ticket. He was exceptional and restored my faith in Booking.com.
23 February 2022
Unprompted review
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