flights-us.gotogate.com Reviews 135

Aditi went above and beyond to help me reschedule my flights.

I rate a company based on the individuals I come in contact with who represent that company. Booking.com is very fortunate to have Aditi working for them. Aditi was so professional and knowledgeable that my problem with my airline booking was handled in no time at all. She was able to resolve my booking within minutes. And she followed up later in the day by calling me to make sure that I had seen the changes to my reservation and agreed that those changes were indeed correct! Such fabulous service. Thank you for your excellent work, Aditi!

Adidi was exceptionally great and helped me get the full refund for flight cancellation. Thank you!

Super nice, patient, and was really helpful

Haven't received any response to my question about a refund after smartwings canceled our flight on March 21st from Funchal to prague.

I called on the 1/6/2026 to change my flight from Dallas to Dubai to 2/21-3/1, but somehow the agent changed my date to 2/1-3/1. I’ve been calling booking.com to solve the problem for days but never heard anything back. Not a text email or phon
e call. All they have to do is to listen to the recorded conversation would know the agent made a mistake and picked the wrong day of my flight. This is very frustrating, I just want someone who can help me with this. I already paid the full ticket price plus the change fee. Can anybody help me? I called several times got same answer and there is no any update of the status. My trip is getting closer, I need this problem to be solved otherwise it will mess up my whole trip. My hotel my transportation my whole itinerary. Can anybody help me?

Your customer service is terrible how is it possible to not change a destination of a flight in the case of a natural disaster

Great to see I bought extra insurance and you rstaff deal with me well-----willing to change flight etc tho at this point I don't need the help

Fahad was helpful and transparent in helping us to rebook our flights. He was also patient and professional.

Great service

The ability to help and show concern. Completely resolved the issue!!

great service! thanks to Aditi!

Great service An honest person helped me choose the best option for my trip.

Booked a multi-leg trip through GoToGate, thinking a travel agency would help coordinate everything. Instead, they split the trip into four separate reservations, used a proxy email with one of the airlines (not mine), so I never received any correspondence with check-in details from Wizz Air. GoToGate refused the responsibility when I was charged €47 at the airport, claiming I should have done it online to avoid being charged (I still wonder how if I didn't get appropriate flight info to be able to log in online, which I tried!!!).
GoToGate also charged me for seats and baggage, but I still had to pay an additional €10.50 for Wizz Air seat fee and €26.99 Ryanair baggage fee. Still, GoToGate claims I had never paid for WizzAir seat, despite providing proof of payment, while claiming they paid Ryanair, and I should chase it myself. No support, no ownership, just deflection.
GoToGate takes your money, adds no value, and walks away when something goes wrong. You will end up paying much more down the line, so book directly with the airlines—this agency is not worth the risk, your time and your money!

Long on empathy short on results

chats would get cut off and I'd have to start all over again...frustrating.

Would help if copies of chats would continue each time customer calls back rather than restart...also email notes to customer...continuity problems

Seemingly interested and caring reps BUT BOTTOM LINE was always "We agree you should be reimbursed but you'll have to take this up with someone else; NOT US

I booked a flight through GoToGate, and when I showed up at the airport, my name wasn’t on the check-in list. The airline had no record of my reservation, and I was denied boarding. I missed my flight, lost my money, and never received a refund.
Their customer service was completely useless—no help, no explanation, no accountability. Just silence.
GoToGate is a scam. They take your money and disappear. Don’t make the same mistake I did. Avoid this company at all costs.

Team my problem hasn’t solved yet. Please help me out and of course my review will be much better. This is so important to me

Very helpful. After an extremely long and stressful flight experience, I was very happy to find an agent who could help me thoroughly.

We had the worst experience ever with this agency, we booked a flight to Dubai back in October 2024, we had some issues that we needed to cancel it. I called them asking about my options, someone his name is Victor told me if you upgrade your ticket paying £75/person, your ticket will be eligible to be cancelled for a refund. We agreed and transferred the money, we are in April 2025, we neither got our refund nor the upgrade fees back! They scam you to take your money.. Victor used to ignore my calls, and if i call from different number, he answrs! My husband asked to pay the £300 upgrade fees of 4 people, that he took at least, he used to always say today or tomorrow, next week and so on!
You better pay a little extra for another trusted people.

Always make things quick and simple when you need help.