Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpfu... See more
Company replied
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings. Jacob was my man at the other end... See more
Company replied
I did travel with this agency. Based on my experience, their typical strategy is bait and switch. I proceeded with the booking mainly because I did not want to go through the hassle of requesti... See more
Company replied
Company details
Written by the company
Flight Office offers lowest fares on your flight ticket. Best of the hotel, car hire, travel insurance & visa on a cheap price.
Contact info
2nd Floor, 7 Mackenzie Street, SL1 1XQ, Slough, United Kingdom
- 0203 745 4455
- info@flightoffice.co.uk
- flightoffice.co.uk
3.9
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ticket booking experience
Great booking experience with Jacob Lewis. He was very helpful and professional.
30 December 2025
Unprompted review
Reply from Flightoffice
Dear Manish,
Thank you for your kind feedback!
We are delighted to hear you had a great booking experience with Jacob. We will be sure to pass on your compliments to him. We look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
I got a very good deal for a long…
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpful in finding a flight on the day I needed it. So overall I am pleased with their service and thank you Dave for your assistance :)
30 December 2025
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your kind feedback!
We are really pleased to hear you found a great deal and that our team came across as professional and reliable. We are especially glad Dave was able to assist you during an emergency and help arrange a suitable flight when you needed it.
We truly appreciate your trust and look forward to supporting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Cruel, obstructive treatment during bereavement and misleading booking practices
I contacted this travel agency on 18 December to explain that I could not travel due to the death of my sister and requested cancellation under compassionate circumstances.
I was asked to provide a death certificate, which I did promptly. I was then asked to prove my relationship to my sister. Despite explaining that no single document exists to prove a sibling relationship, particularly where siblings do not share the same father or surname, I provided all reasonable supporting evidence, including marriage certificates and the birth certificates of our children.
The agency refused to consider this evidence and insisted that only my sister’s birth certificate would be accepted, a document I do not have access to.
Despite spending over £3,000, I was initially told I would receive just £90. This was later increased to £500, which I was given one hour to accept while in the middle of bereavement.
It later became clear that this company does not purchase tickets directly from the airline. Instead, bookings are made through an unidentified third party supplier, which was not explained at the time of purchase. When problems arise, responsibility is deflected to this supplier, leaving the customer without support or accountability.
There was no empathy, no flexibility and no genuine attempt to resolve the issue. The process felt deliberately obstructive and punitive at a time of profound personal loss.
This matter is now being pursued through my card provider and formal complaint channels. I would strongly urge others to think very carefully before booking with this company.
30 December 2025
Unprompted review
Reply from Flightoffice
Dear Ruby,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Legit agency with dodge practice and powerful search tools
I did travel with this agency. Based on my experience, their typical strategy is bait and switch.
I proceeded with the booking mainly because I did not want to go through the hassle of requesting a refund after reading similar negative experiences from other customers.
However, I would like to acknowledge that the agent who booked my ticket, John, showed strong search skills or they have a better tool than Google flights. He managed to find a better flight (on a different date) which is cheaper and offers through checked baggage service, although I was still charged the original booking price. While this likely resulted in a higher commission, I did not mind, as it effectively paid for his expertise and tools.
As for whether I would use this agency again, I am currently undecided. Their after-sales support was disappointing. I requested assistance in checking the lowest cost to change a flight, but my inquiry did not receive any follow-up.
22 November 2025
Unprompted review
Reply from Flightoffice
Dear Li Jie,
Thank you for taking the time to share your detailed feedback. We are sorry to hear that parts of your experience did not meet your expectations, particularly regarding after-sales follow-up, and we appreciate you bringing this to our attention.
We are glad to know that John was able to find a suitable alternative flight that better matched your needs, including improved baggage options, and that his efforts were valuable to you.
We take your comments about communication and post-booking support seriously and will use this feedback to improve our processes. If you would like us to review your change request again, we would be happy to assist—please feel free to contact us directly.
Thank you once again for your honest feedback.
Warm Regards,
Customer Relations Team - Flight Office
Delivered what I asked for
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings.
Jacob was my man at the other end, top marks to him
Will use again
30 December 2025
Unprompted review
Reply from Flightoffice
Dear John,
Thank you for your detailed and positive feedback.
We are delighted to hear that Jacob delivered exactly what you needed, secured a good price, and kept you informed throughout the booking process. We will be sure to pass on your kind words to him.
We truly appreciate your trust and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Found a nice deal
Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website and I also took a photo of it however it wasnt the case,I need to pay for checked in baggage separately. Im grateful that Ricky one of the staff reached out for me and sorted it out, I paid extra cost which wasnt too bad and worth the price also got my preferred seats . But so far its a great deal for the price I paid! Thanks alot Ricky
30 December 2025
Unprompted review
Reply from Flightoffice
Dear Ester,
Thank you for sharing your experience and for your detailed feedback.
We are glad to hear that Ricky was able to assist you, resolve the baggage concern, and help secure your preferred seats. We appreciate your understanding and are pleased that overall you found the deal to be great value. Your feedback is important to us, and we will continue working to make our booking information even clearer.
Thanks again for choosing Flight Office, and we wish you a pleasant journey!
Warm Regards,
Customer Relations Team - Flight Office
Needed to make some last minute changes…
Needed to make some last minute changes before flying in a couple of days. Spoke to Adam who was very helpful and professional, he sorted out all our changes. Thank you!
30 December 2025
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your kind feedback!
We are really glad Adam was able to assist with your last-minute changes and make the process smooth and stress-free. We truly appreciate your trust in Flight Office and wish you a wonderful trip!
Warm Regards,
Customer Relations Team - Flight Office
This website is well and truly a scam
This website is well and truly a scam. They advertise false prices, then call to say you need to pay more to secure your booking. I got emails and calls from a 'senior executive' named 'Patricia' Do not use this site. Just book with anyone else
15 December 2025
Unprompted review
Reply from Flightoffice
Dear Jonathan,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Great personalized seevice
Adam was very helpful in getting us last minute tickets during a very high December season. He also answered all essential questions about checking-in, visas and luggage requirements. A better experience getting personalized service from a nice human over a bot 100% recommend.
22 December 2025
Unprompted review
Reply from Flightoffice
Dear Kyi Min Saw,
Thank you so much for your wonderful feedback!
We are delighted to hear that Adam was able to assist you with last-minute tickets during such a busy season and provide clear guidance on check-in, visas, and luggage. We truly appreciate your kind words about the personalized, human support — that’s exactly the experience we aim to deliver.
We look forward to helping you again in the future. Safe travels!
Warm Regards,
Customer Relations Team - Flight Office
Very pleased with the service Phillip…
Very pleased with the service Phillip provided while I used Flight Office to find my flight to Los Angeles. The price was extremely good - connecting flight but in Premium economy. He made sure I was informed and called me to make sure I got the email with ticket.
Thank you for your help Phillip.
29 December 2025
Unprompted review
Reply from Flightoffice
Dear Daniela,
Thank you for your kind feedback!
We are delighted to hear that Phillip provided such attentive support and kept you well informed throughout the booking process. Enjoy your trip to Los Angeles, and we look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Excellent customer service.
Excellent customer service.
I misunderstood initially but apologised to John who treated me calmly and explained everything well
29 December 2025
Unprompted review
Reply from Flightoffice
Dear Estelle,
Thank you for your feedback!
We appreciate your honesty and are glad John was able to assist you calmly and clearly. We are happy everything was explained and resolved well.
Warm Regards,
Customer Relations Team - Flight Office
I have had the best experience with…
I have had the best experience with booking through flight office to my Caribbean getaway. Special mention goes to Ricky who assisted me with finding a reasonable deal that was suited for my travel needs, He is very patient and kind and reassured me each step of the way when faced with card issues. Keep up the good work Ricky. Your custom speaks volumes.
29 December 2025
Unprompted review
Reply from Flightoffice
Dear Andria,
Thank you so much for your wonderful feedback!
We are delighted to hear you had such a great experience booking your Caribbean getaway with us. Ricky will be especially pleased to know his patience, care, and support—especially during the card issues—made the process smooth and reassuring for you.
We truly appreciate your kind words and look forward to assisting you again on your next trip!
Warm Regards,
Customer Relations Team - Flight Office
Scam retailer, do not buy
Today I learned to trust neither Flightoffice nor Trustpilot, given that this scam outfit has a high rating on here. I made a booking, received a confirmation email and then had a call back claiming my payment was declined, that the flight was not available at the advertised price and that I'd need to pay hundreds more than the original quote in order to make the booking. I told them where to go, obviously.
I've checked with my credit card issuer and no payment was attempted. This was clearly an attempt to get my details by advertising a fake price, then attempt to bounce me into buying an above-market price for the ticket.
The generic and noncommittal responses to the real reviews of them on here, the number of fake reviews and the small print on the booking confirmation email I received all demonstrate that this company knows exactly what they are doing. It's a deliberate scam.
29 December 2025
Unprompted review
Reply from Flightoffice
Dear David,
Thank you for sharing your feedback.
We would like to clarify that no booking or payment was completed in this case, and fares shown online are always subject to live airline availability until tickets are issued. Prices can change in real time, and any differences are always communicated before payment is taken.
We are sorry for any confusion caused and appreciate you taking the time to share your experience.
Warm Regards,
Customer Relations Team - Flight Office
Excellent service 10/10
Excellent service 10/10
Excellent service 10/10
Easy to book and clear information
26 December 2025
Unprompted review
Reply from Flightoffice
Dear Sukh,
Thank you for the perfect rating!
We are glad you found the booking process easy and the information clear. We really appreciate your support and look forward to assisting you again soon.
Warm Regards,
Customer Relations Team - Flight Office
I had a really good experience with…
I had a really good experience with them. They helped me with my flights and any issues I had or queries they were on top of it. Ricky especially had been so reliable.
17 October 2025
Unprompted review
Reply from Flightoffice
Dear Royeke,
Thank you for your kind feedback!
We are really glad to hear you had a good experience and that Ricky was reliable and helpful throughout. We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Adam and Ricky help me to get a best…
Adam and Ricky help me to get a best deal for the business class to Baku. They were professional and manage to get the best flights for us according to our convenience.
28 December 2025
Unprompted review
Reply from Flightoffice
Dear Bryan,
Thank you for your wonderful review!
We are delighted to hear that Adam and Ricky were able to secure the best business class deal to Baku and tailor the flights to your needs. We truly appreciate your kind words and look forward to assisting you with your future travel plans. Safe travels!
Warm Regards,
Customer Relations Team - Flight Office
I've used this company a few times now…
I've used this company a few times now and have consistently found their service to be helpful. Ricky, in particular, took the time to find the best deals for me."
24 December 2025
Unprompted review
Reply from Flightoffice
Dear Richard,
Thank you for your continued trust in us!
We are delighted to hear that you have consistently had a positive experience. Ricky will be especially pleased to know his efforts in finding the best deals made a difference. We look forward to assisting you again on your future travels!
Warm Regards,
Customer Relations Team - Flight Office
We had visa issues but Ricky managed to…
We had visa issues but Ricky managed to book us another flight without any stress. Great job
29 December 2025
Unprompted review
Reply from Flightoffice
Dear Mrs Walsh,
Thank you for your feedback!
We are glad Ricky could assist you during the visa issue and make the rebooking process smooth and stress-free. We really appreciate your kind words and look forward to helping you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
AVOID
AVOID! Lying company- saying payment hasn’t gone through (which is a lie, as confirmed by credit card company) and will clearly wait a few days with my money and then ring me telling me the price has gone up, demanding more money, as in other people’s experience. Positive reviews are most probably fake. Learnt my lesson to check a company ratings prior to clicking a link on google flights. Will claim money back through credit card and will be reporting to trading standards.
28 December 2025
Unprompted review
Reply from Flightoffice
Dear Rosie,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Ricky was great!
28 December 2025
Unprompted review
Reply from Flightoffice
Dear Katie,
Thank you for the 5-star review!
We are delighted to hear that Ricky was great and provided you with a positive experience. We’ll be sure to pass on your kind words to him. We look forward to assisting you again soon!
Warm Regards,
Customer Relations Team - Flight Office
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