Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpfu... See more
Company replied
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings. Jacob was my man at the other end... See more
Company replied
I did travel with this agency. Based on my experience, their typical strategy is bait and switch. I proceeded with the booking mainly because I did not want to go through the hassle of requesti... See more
Company replied
Company details
Written by the company
Flight Office offers lowest fares on your flight ticket. Best of the hotel, car hire, travel insurance & visa on a cheap price.
Contact info
2nd Floor, 7 Mackenzie Street, SL1 1XQ, Slough, United Kingdom
- 0203 745 4455
- info@flightoffice.co.uk
- flightoffice.co.uk
3.9
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flightoffice is a scam
Flightoffice is a scam
Booked and paid £588 flight to NZ. Was contacted the following day saying I had booked a basic seat, of which there were no more available and I had to upgrade to a standard seat at a cost of £180. I said no, I wanted what was advertised. They extra cost suddenly dropped to £75! I asked for a full refund. They agreed (Sean his name was) and sent me an email to confirm this. Then...nothing! No contact or refund given...over a month now and can't get hold of them. Scammers!!
15 January 2026
Unprompted review
SCAMMERS! AVOID!!!
SCAMMERS!! Avoid at all cost. Called 10 mins after booking flight demanding more money for the flights. Went through the FRAUD department for my credit card and got my money back. Indian scammers working out a call centre. AVOID!
10 December 2025
Unprompted review
Reply from Flightoffice
Dear Mr Michael,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
For Ben Jones
I had an issue with my booking and I was not getting any responses. I finally called the number and Ben Jones was able to help me right away and help resolve my issue. He was very helpful.
14 January 2026
Unprompted review
even after 3 months £428 has not been refunded!!
I bought two flight tickets on 10 November 2025 and paid the full advertised price. Within hours I received a phone call saying the ticket price had “increased” and I was asked to pay an extra £150 for ticket to “secure the booking”.
I asked for a full refund immediately. I was told it would be processed within 7–10 working days.
As of 14 January 2026 — over three months later — I still have not received my refund, despite repeated follow-ups.
This experience has been extremely stressful, time-consuming and disappointing. I would strongly advise others to be very cautious before booking with this company.
14 January 2026
Unprompted review
Reply from Flightoffice
Dear Mr Jay,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Sadly am still waiting for my refund. Please pay me back what you owe me. We cancelled on tge 19th December. Booking no FOORD36930
Sadly am still waiting for my refund
19 December 2025
Unprompted review
Thank you
Thank you, Jacob, for the excellent customer service and for quickly finding the right solution. Much appreciated.
Cheers
Mahdi
12 January 2026
Unprompted review
Reply from Flightoffice
Dear Mahdi,
Thank you so much for your kind words.
We are delighted to hear that Jacob was able to assist you quickly and find the right solution. We truly appreciate your feedback and look forward to helping you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
SCAM - AVOID
Bought a flight for £500. Received an email minutes later saying that the airline had changed the price, and that I needed to pay another £78. This was without baggage, which made it a bad price. So I declined to pay the extra and asked for a refund. I was told it would take 7-10 working days to process. It has been 19 working days, excluding various days at Christmas and New Year. This is unacceptable.
17 December 2025
Unprompted review
Reply from Flightoffice
Dear Luke,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Adam was fast and efficent
5 January 2026
Unprompted review
Reply from Flightoffice
Dear Belen Soto Lutz,
Thank you for your feedback!
We are pleased to know Adam provided fast and efficient service. We look forward to assisting you again.
Warm Regards,
Customer Relations Team - Flight Office
Avoid like the plague
As many others have said. Complete scam company…. Book with them, then they call quickly and say you must pay more (25% in our case) but if you’re not happy you can cancel. I told them to cancel and received another 3 calls telling me we can price match, oh wait no we can’t.
Well that was 2 weeks ago and unsurprisingly no refund and “Ben” wont respond to my emails.
Credit card chargeback incoming!
29 December 2025
Unprompted review
Reply from Flightoffice
Dear Jack,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Terrible business practices and communication
They took my money for a flight then failed to book it. They did not call or email to let me know for at least 3 weeks until I checked by ringing them a few days before the flight. They said the price had changed and it was now going to be £300+ more expensive to get the ticket (that I had already paid just under £500 for). They did not even try to communicate with me about this flight not being booked. I have had to rebook a different flight at increased cost 4 days before travelling thanks to flight office. If they had tried to communicate to me any of these issues it may have been avoided but they just didn't bother.
14 December 2025
Unprompted review
Reply from Flightoffice
Dear Nicol Rainy Brown,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Just a bad experience
Bought a ticket from their website, received a call back saying the price has supposedly changed and I need to pay a ridiculous extra amount. Honestly a waste of time, so be aware when purchasing. I was fooled by some of these good reviews.
4 January 2026
Unprompted review
Reply from Flightoffice
Dear Rabeya Begom,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Dave Smith was great in facilitating…
Dave Smith was great in facilitating the cancellation of a call which was not confirmed by the airline.
31 December 2025
Unprompted review
Reply from Flightoffice
Dear Paul Sifter,
Thank you for your feedback!
We are glad Dave was able to assist efficiently with the cancellation and ensure everything was handled smoothly.
Warm Regards,
Customer Relations Team - Flight Office
Cherry was excellent
Cherry was excellent. Thanks to her I got a great flight.
7 January 2026
Unprompted review
Reply from Flightoffice
Dear Max,
Thanks so much for your feedback!
Cherry will be happy to hear she made your booking experience a great one.
Look forward to serving you again in near future.
Warm Regards,
Customer Relations Team - Flight Office
This company make my trip very easy…
This company make my trip very easy they are so quick response and helpful cherry
1 January 2026
Unprompted review
Reply from Flightoffice
Dear Emma,
Thank you for your kind feedback!
We are glad Cherry could assist you and make your trip planning easy. We appreciate your support.
Warm Regards,
Customer Relations Team - Flight Office
Mary has been so helpful and quick with…
Mary has been so helpful and quick with finding resolutions for any issue that occur. Thank you so much for your assistance!
6 January 2026
Unprompted review
Reply from Flightoffice
Dear Elizabeth,
Thank you for taking the time to share your feedback.
We are glad Mary could help resolve everything promptly and efficiently.
Look forward to assisting you again,
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Damini,
Thank you for your wonderful review!
We are pleased to hear John did a great job. Please let us know if we could of any further help.
Warm Regards,
Customer Relations Team - Flight Office
My experience was very good.i spoke to…
My experience was very good.i spoke to John and he organised my tickets.
3 January 2026
Unprompted review
Reply from Flightoffice
Dear Anchal,
Thank you for your feedback!
We are glad to hear you had a very good experience and that John was able to organise your tickets smoothly. We appreciate your trust and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Got a very prompt and quick service…
Got a very prompt and quick service from Mr. Phillip. He knew what is best for me. I bought to air tickets
5 January 2026
Unprompted review
Reply from Flightoffice
Dear Mr Kinnoo,
Thank you for your kind review!
We are delighted to hear that Phillip provided prompt and efficient service and helped you choose the best option for your flights. We truly appreciate your trust and look forward to assisting you again.
Warm Regards,
Customer Relations Team - Flight Office
Do not book
Do not book
They will call you and tell you that your flight needs to be confirmed with extra cash
I stupidly believed them and gave them more money
I could’ve booked direct with the airline
Don’t bother wasting money
M65ZD39 Booking ref
5 January 2026
Unprompted review
Reply from Flightoffice
Dear Kate,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Jacob and Nate gave such great service
Jacob and Nate gave such great service. The customer service for this company is fantastic.
5 January 2026
Unprompted review
Reply from Flightoffice
Dear Logs,
Thank you so much for your kind feedback!
We are delighted to hear that Jacob and Nate provided you with great service. Your appreciation means a lot to us, and we’re glad you found our customer service fantastic.
We look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
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