Reply from Flight Centre Australia - Flight Centre St James
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Location
Switch locationShop T5 St James, 535 - 555 Bourke St, 3000 MELBOURNE, VIC, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
- #14 of 24 best companies in Travel Agency
About Flight Centre Australia - Flight Centre St James
Written by the company
Written by the company
Contact info
Shop T5 St James, 535 - 555 Bourke St, 3000, MELBOURNE, VIC, Australia
- (03) 9866 6099
3.8
Great
3 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pushy and unpleasant experience
Whilst initially pleasant and responsive, unfortunately a pushy travel consultants makes the experience unpleasant. Constantly chasing and following up while we were thinking about whether to proceed with trip.
I enquired about flights only - the quote provided by FC was about $800 or so more expensive than direct booking via Emirates. They wouldn’t price match and when I intended to book this reply was provided:
‘Just understand that if anything changes or there are any errors, you will be responsible.’
This left a sour taste in my mouth. I also thought flight centre price matched.
16 October 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre St James
Hi there, we're sorry to hear about your experience, this is not the level of service we aim to provide. Your feedback is invaluable and will be shared with our team to help us improve and ensure a smoother, more seamless experience for all our travellers moving forward. We appreciate you taking the time to let us know and will be sure to manage this feedback with our team.
Amazing services all round
Amazing services all round. To finding the specific travel dates, to securing the seats and meals.
25 September 2025
Reply from Flight Centre Australia - Flight Centre St James
Hi Chay thanks for your amazing review for the team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.