Kerri has been very efficient and proactive with supplying information and support. Kerri’s knowledge and experience have been very valuable in navigating the current unstable travel environment. Ke... See more
Company replied
Location
Switch locationShop 20A Orion Springfield Central, 1 Main St, 4300 Springfield, QLD, AU
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We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Austr... See more
Company replied
Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job... See more
Company replied
Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.
Company replied
Company details
- #14 of 24 best companies in Travel Agency
About Flight Centre Australia - Flight Centre Orion Springfield
Written by the company
Written by the company
Contact info
Shop 20A Orion Springfield Central, 1 Main St, 4300, Springfield, QLD, Australia
- (07) 3814 6099
4.2
Great
11 reviews
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Kerri
Kerri has been very efficient and proactive with supplying information and support.
Kerri’s knowledge and experience have been very valuable in navigating the current unstable travel environment. Kerri is friendly and very willing to assist with any travel requests.
20 March 2026
Unprompted review
Reply from Flight Centre Australia - Flight Centre Orion Springfield
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
The booking was quick and straight…
The booking was quick and straight forward and all worked out well
10 March 2026
Reply from Flight Centre Australia - Flight Centre Orion Springfield
We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!
My consultant
My consultant, Nam, was friendly, helpful and remembered my name. I just left everything to her and she made it very easy.
17 January 2026
Reply from Flight Centre Australia - Flight Centre Orion Springfield
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Haleigh is great
Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job you do
31 October 2025
Reply from Flight Centre Australia - Flight Centre Orion Springfield
Hi there, thanks for your amazing review for the team!
We are 2 x 70+ year old women
We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Australia. We were assisted by KL airport staff & another 30mins of stress that could have been alleviated, we then found Rubi also didn't to book Transfers for us.
We were stranded in Kuala Lumpur at 8.30pm appox., after 18hrs travel to find we had no one to take us to our Accom. 2 women in our 70's!
We couldn't speak the language & nor could many of the Airport staff.
After 1hr we finally secured a Taxi & arrived at our accomodation around 10pm.
We were then told there was a Tax to pay ( which we also didn't now about).
WE had to arrange our own transfers in KL to the Airport for our next leg to Singapore & again at Changi airport to our Hotel.
For some strange reason, she DID book our transfer from our hotel in Singapore to the Airport.
We will not be using Flight Centre Springfield again & would not recommend it to anyone.
22 September 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Orion Springfield
Sorry to hear of your experience Lois, this is not the level of service we aim to provide. We recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62043s7tdh
Wonderful from the first contact
Right from the first contact, felt like a valued customer. This feeling has never deviated.
13 June 2025
Reply from Flight Centre Australia - Flight Centre Orion Springfield
Thanks so much for this awesome review John! We love to see how the team has taken such great care of your booking for you.
Ashlee
Ashlee, was very professional during the whole booking process and responded quickly to any request for change
15 April 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Orion Springfield
Hi GLenn, thanks so much for sharing this wonderful review for Ashlee! We love to hear how their professional manner made your booking process seamless and quick 😀
Haleigh is fantastic!!
Haleigh was fantastic, she helped us choose a family holiday, we will definitely be booking with her again
27 April 2025
Reply from Flight Centre Australia - Flight Centre Orion Springfield
We love to see this fantastic review for Haleigh, and how she helped make your booking seamless and easy! Thanks for sharing Crystal 🙂
Always have confidence when planning…
Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.
12 April 2025
Reply from Flight Centre Australia - Flight Centre Orion Springfield
We love to see this amazing review for Simone, and how they were helpful and easy throughout your booking! Thanks for sharing Marie :)
having dedicated agent
having dedicated agent for my bookingwho is efficient, knowledgable and qyick is wonderful.
15 March 2025
Reply from Flight Centre Australia - Flight Centre Orion Springfield
Thanks so much for sharing this amazing review for the team! We love to hear how they were efficient and knowledgeable throughout your booking 😀
Simone was very helpful I went in not…
Simone was very helpful I went in not sure about which holiday I wanted but after talking to Simone I walked at with a holiday and very happy
15 February 2025
Reply from Flight Centre Australia - Flight Centre Orion Springfield
We love to see this great review for Simone, and how they helped make this so easy for you! Thanks so much for sharing, Julie :)
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