Flight Centre New Zealand Reviews 

3,387
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 702 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, often going above and beyond to ensure smooth travel. People appreciate the personalized advice and the ease of the booking process, described as simple, efficient, and stress-free, leading to well-organized and memorable holiday experiences. However, some customers noted difficulties with online bookings, particularly when modifying reservations or seeking assistance for trips not booked directly through an agent. A few others experienced booking inaccuracies, such as unconfirmed seats or unexpected itinerary changes, leading to travel disruptions and dissatisfaction with complaint resolution.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the ease of communication and quick booking... See more

Holidays

Customers had positive experiences with holidays, often praising the simple booking process and the... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Scott at Flight Centre Queenstown highly enough! His attention to detail is exceptional, and every trip he helps me plan is organised perfectly from start to finish. What I valu... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more

Company replied

Rated 5 out of 5 stars

Flight Centre Lambton Quay Wellington is my travel agent of choice. Yvonne did a grand job organising my flights, accommodation and payment for our Melbourne trip. She kept me up to date and sent me r... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with Flight Centre Cambridge. I contacted Travel Expert, Chantal Grim. I was unsure about what to book and worried travelling with family. Chantal made the process so si... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(3,387)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I prefer in person service now.

I had tried to use their website using gift card but there was a glitch. I went i to the store. Emily was amazing and she made the whole transaction seamless. I highly recommend them.

10 April 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Holly Mallison was amazing

Holly Mallison was amazing. She was very helpful and extremely patient in organising our whole family holiday.

9 April 2026
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Service over and above!

I needed to book some travel for work and was considering the option of making it into a family holiday by taking some extra time off. My travel consultant Jordan Crow was absolutely fantastic - completely understood my travel goals, provided great options with alternatives and was so prompt in replying that I even wondered at first whether Flight Centre was using AI travel consultants! I also chopped and changed my goals several times because of family and work requirements and I was never made to feel that I was a bother or being a demanding client. I will definitely try to use Jordan again when I next book personal travel.

9 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

everything

everything , lovely people , very helpful

9 April 2026
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Reply from Flight Centre New Zealand

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

PROMPT PROFFESSION SERVICE

I had a call the very next day following my online enquiry. Natalie took on board our requirements and provided an email response by end of the day outling our options. A couple more phone calls we had a firm quote, made payment on line and our holiday was booked. Easy peasy.

9 April 2026
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Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Aaron at St. Lukes

Aaron, is suoer helpful and takes his time to explain everything. I leave with confidence knowing everything has been taken care of.

8 April 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Another great experience

Gianfranco was, as always, very helpful, professional and friendly! Thank you for everything! Even though we live in Auckland we always employ his help because he is so reliable!

7 April 2026
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Reply from Flight Centre New Zealand

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Flight Centre Kerikeri

I have used Flight Centre Kerikeri for the last 10 years and have had excellent service from them during that time.
They have organised flights and accommodation for me in various places around the world and have given me advice on various aspects of travel making the whole process as easy as possible.

10 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Lisa maree (who likes chocolate) two visits, one to book , one to complete payment .

Lisa maree (who likes chocolate), made our whole experience smooth running and so easy to achieve! We had spent weeks trying to sort out our trip with several other companies to no avail. We were tired and frustrated by our lack of progress. We struck fortunate when we walked into the shop and met with Lisa Maree. We found her to be calm,friendly, VERY efficient, VERY professional and willing to help. We did not feel rushed or pushed in any direction. She answered all of our questions and communicated effectivly with 3rd parties when necessary to do so; even when contacting another continent. All this made our experience so much easier and enjoyable than it could have been had we not met with Lisa Maree. We knew what we wanted, and Lisa Maree provided us with that. We found the shop/working area spacious enough and it gave sufficient privacy for our satisfaction. Personally I found the lighting a little harsh, but that's because I'm sensitive to bright white lights. We're definitely pleased to give the service we received 5stars, which I do not do lightly. We would definitely go back for future bookings!

2 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Thanks to Mikayla for making our…

Thanks to Mikayla for making our holiday easy , she planned everything accommodated everything we wanted ! Best person will use her again on our next holiday

9 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Excellent service and very prompt…

Excellent service and very prompt agent. Thanks to GIANFRANCO (GB) BELLOLI, who got it sorted in a short notice.

31 March 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Brooke bent over backwards to create a…

Brooke bent over backwards to create a memorable holiday for my family, few hiccups out of her control but she still managed to put it right thank you so much would highly recommend getting everything through flight centre, it took all the stress out if organizing flights hotels transfers ect thanks again

7 April 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 4 out of 5 stars

Thailand - Gianfranco Lambton Quay

Gianfranco from Lambton Quay booked our Thailand trip, we would highly recommend him and were surprised when the cost of our intrepid trip was cheaper through flight centre than it was booking direct.

I would still recommend researching your own hotels to find what you like to save any disappointment.

5 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Dear Liam,

We're glad you enjoyed your Thailand trip booking experience! It's great to hear that you found better value with us compared to booking directly. We appreciate the recommendation to research hotels to ensure satisfaction. Thanks for your feedback!

Rated 4 out of 5 stars

Jonny at Porirua Brunch was AWESOME

Jonny at Porirua Brunch was amazing — patient, on to it, professional, and really knew his stuff! You can definitely tell he’s seasoned.

We felt well looked after, and he was very considerate and accommodating. He answered all our questions and addressed any concerns, making sure we were fully satisfied with our travel plans.

Highly recommend if you want things done right the first time (as we almost gave up with Flight Centre - 3rd lucks a charm!) and tailored to your preferences 👍🏾 Thanks again, Jonny! 😊

4/5 given the limitations around payment plans Flight Centre has to offer - no reflection on Jonny whatsoever just the travel company itself.

4 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Dear Martha,

We appreciate your positive feedback! We're happy that you were well looked after and that your concerns were addressed. We'll take note of your comments regarding payment plans. Thank you!

Rated 4 out of 5 stars

Liston`s understanding

we had prompt service from Liston who went out of his way to be helpful and understanding of our requirements

30 March 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Dear Wayne,

We're happy to hear that our service met your needs, and we appreciate your positive feedback regarding the helpful support you received.

Rated 4 out of 5 stars

The travel agent (Yvonne) found me…

The travel agent (Yvonne) found me something so quick that exceeded my expectations. Also the price that she got me was a good deal and within my budget. That was impressive.

20 March 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Dear Jonathan,

We're happy to hear that we exceeded your expectations by finding you a great travel option quickly and within your budget. Thank you for your positive feedback!

Rated 5 out of 5 stars

Annabel from Taupo is amazing

Annabel from Taupo is amazing, just booked our second holiday with her.. goes above and beyond and makes it all a simple process..

28 March 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Kellie and the team at Flight Centre…

Kellie and the team at Flight Centre Manukau have made sorting our trip easy and stressless. Very Helpful, thank you.
JM

26 March 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

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