I can’t recommend Scott at Flight Centre Queenstown highly enough! His attention to detail is exceptional, and every trip he helps me plan is organised perfectly from start to finish. What I valu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company

New Zealand
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had tried to use their website using gift card but there was a glitch. I went i to the store. Emily was amazing and she made the whole transaction seamless. I highly recommend them.

Reply from Flight Centre New Zealand
Holly Mallison was amazing. She was very helpful and extremely patient in organising our whole family holiday.

Reply from Flight Centre New Zealand
I needed to book some travel for work and was considering the option of making it into a family holiday by taking some extra time off. My travel consultant Jordan Crow was absolutely fantastic - completely understood my travel goals, provided great options with alternatives and was so prompt in replying that I even wondered at first whether Flight Centre was using AI travel consultants! I also chopped and changed my goals several times because of family and work requirements and I was never made to feel that I was a bother or being a demanding client. I will definitely try to use Jordan again when I next book personal travel.

Reply from Flight Centre New Zealand

Reply from Flight Centre New Zealand
I had a call the very next day following my online enquiry. Natalie took on board our requirements and provided an email response by end of the day outling our options. A couple more phone calls we had a firm quote, made payment on line and our holiday was booked. Easy peasy.

Reply from Flight Centre New Zealand

Reply from Flight Centre New Zealand
Aaron, is suoer helpful and takes his time to explain everything. I leave with confidence knowing everything has been taken care of.

Reply from Flight Centre New Zealand
Gianfranco was, as always, very helpful, professional and friendly! Thank you for everything! Even though we live in Auckland we always employ his help because he is so reliable!

Reply from Flight Centre New Zealand
I have used Flight Centre Kerikeri for the last 10 years and have had excellent service from them during that time.
They have organised flights and accommodation for me in various places around the world and have given me advice on various aspects of travel making the whole process as easy as possible.

Reply from Flight Centre New Zealand
Lisa maree (who likes chocolate), made our whole experience smooth running and so easy to achieve! We had spent weeks trying to sort out our trip with several other companies to no avail. We were tired and frustrated by our lack of progress. We struck fortunate when we walked into the shop and met with Lisa Maree. We found her to be calm,friendly, VERY efficient, VERY professional and willing to help. We did not feel rushed or pushed in any direction. She answered all of our questions and communicated effectivly with 3rd parties when necessary to do so; even when contacting another continent. All this made our experience so much easier and enjoyable than it could have been had we not met with Lisa Maree. We knew what we wanted, and Lisa Maree provided us with that. We found the shop/working area spacious enough and it gave sufficient privacy for our satisfaction. Personally I found the lighting a little harsh, but that's because I'm sensitive to bright white lights. We're definitely pleased to give the service we received 5stars, which I do not do lightly. We would definitely go back for future bookings!

Reply from Flight Centre New Zealand
Thanks to Mikayla for making our holiday easy , she planned everything accommodated everything we wanted ! Best person will use her again on our next holiday

Reply from Flight Centre New Zealand
Excellent service and very prompt agent. Thanks to GIANFRANCO (GB) BELLOLI, who got it sorted in a short notice.

Reply from Flight Centre New Zealand
Brooke bent over backwards to create a memorable holiday for my family, few hiccups out of her control but she still managed to put it right thank you so much would highly recommend getting everything through flight centre, it took all the stress out if organizing flights hotels transfers ect thanks again

Reply from Flight Centre New Zealand
Gianfranco from Lambton Quay booked our Thailand trip, we would highly recommend him and were surprised when the cost of our intrepid trip was cheaper through flight centre than it was booking direct.
I would still recommend researching your own hotels to find what you like to save any disappointment.

Reply from Flight Centre New Zealand
Jonny at Porirua Brunch was amazing — patient, on to it, professional, and really knew his stuff! You can definitely tell he’s seasoned.
We felt well looked after, and he was very considerate and accommodating. He answered all our questions and addressed any concerns, making sure we were fully satisfied with our travel plans.
Highly recommend if you want things done right the first time (as we almost gave up with Flight Centre - 3rd lucks a charm!) and tailored to your preferences 👍🏾 Thanks again, Jonny! 😊
4/5 given the limitations around payment plans Flight Centre has to offer - no reflection on Jonny whatsoever just the travel company itself.

Reply from Flight Centre New Zealand
we had prompt service from Liston who went out of his way to be helpful and understanding of our requirements

Reply from Flight Centre New Zealand
The travel agent (Yvonne) found me something so quick that exceeded my expectations. Also the price that she got me was a good deal and within my budget. That was impressive.

Reply from Flight Centre New Zealand
Annabel from Taupo is amazing, just booked our second holiday with her.. goes above and beyond and makes it all a simple process..

Reply from Flight Centre New Zealand
Kellie and the team at Flight Centre Manukau have made sorting our trip easy and stressless. Very Helpful, thank you.
JM

Reply from Flight Centre New Zealand
Just like how friendly and helpful your team are

Reply from Flight Centre New Zealand
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.